Causeway Ford - Service Center

I have been dealing with Causeway since before 1998. Many different people including sales and service personnel. I have especially appreciated my service managers who take time to explain what is need Many different people including sales and service personnel. I have especially appreciated my service managers who take time to explain what is needed. Once a service tech even came out from the shop to show me a problem. Over the decades I have had to bring in a few tough jobs but mostly routine service. Since my cars do not break down, I attribute that to the careful techs who look at everything to keep the cars running properly. I appreciate the candid outline of what service is mandatory and what matters could be postponed. They use their knowledge to help me and I appreciate it. Both cars were serviced this time and a driver returned the first car to my house and picked up the second one. Thank you Sal and Kim. More

Dawn and Rebecca are on top of their game. Probably two of the best in the service industry. Always communicating with me. Clear and to the point. I would highly recommend getting your service Probably two of the best in the service industry. Always communicating with me. Clear and to the point. I would highly recommend getting your service here. Never had a bad experience. Been buying trucks and cars for many years. Have dealt with many service shops but none as good as this one. Thank you service team at Causeway from one happy customer. Sincerely Fred More

Great experience with Causeway Ford! The service I received was impeccable and everyone here is professional, courteous and very knowledgeable. I highly recommend! The service I received was impeccable and everyone here is professional, courteous and very knowledgeable. I highly recommend! More

Excellent service. They made everything very easy for me. I would recommend them to anyone. They made everything very easy for me. I would recommend them to anyone. More

With a electric mustang all that was needed for 11000mile service was rotation of tires which was done in an hour. I was disappointed that the tire pressure was not checked. I went to a Costco air pump and a service was rotation of tires which was done in an hour. I was disappointed that the tire pressure was not checked. I went to a Costco air pump and added about 2 pounds for each tire. Next time I will ask for a tire pressure check along with the rotation. The service personnel were friendly and efficient in scheduling service. More

I recently had the pleasure of having my car serviced at Causeway Ford and I couldn't be more impressed with the experience. Now I usually don’t write reviews, but I’ve had my car at Causeway Ford for diffe Causeway Ford and I couldn't be more impressed with the experience. Now I usually don’t write reviews, but I’ve had my car at Causeway Ford for different reasons over the past few years and the service has always been great! Since I am a business owner and strive for excellent customer service, I thought I should share my experiences with others. From the moment I walk in, I am always greeted with a friendly smile and a genuine willingness to help. The service advisor, Becca Vanderhorn is incredibly knowledgeable and so easy to work with. I ask a lot of questions, and she answers them patiently. The Service Director, Chris Thorn is also incredibly knowledgeable and friendly. When I’m in for service he always comes over and makes sure my needs are being met. In my opinion Chris goes above and beyond to help me out and make sure I’m 100 percent satisfied! Not only is the staff amazing, but the service itself was top-notch. The work was completed efficiently and to the highest standard. What truly sets this service department apart is their commitment to customer satisfaction. They are transparent about the costs involved and kept me updated throughout the entire process. I never felt pressured or rushed, and they made sure I was completely happy before I left. I highly recommend the service department at Causeway Ford to anyone looking for exceptional car care. Their professionalism, expertise, and dedication to customer service are truly commendable. More

They were great to work with and very honest. Dave in service at Ford really helped me out. Dave in service at Ford really helped me out. More

Always a good experience dealing with a good person from car salesman to sales management very professional car salesman to sales management very professional More

Just had my 45,000 service done. Eryka was my service advisor and as usual everything went 100%. Must say very clean Dealership and well organized. Staff very friendly and knowledgea Eryka was my service advisor and as usual everything went 100%. Must say very clean Dealership and well organized. Staff very friendly and knowledgeable. I recommend Causeway Ford of Manahawkin 100%. Great coffee too !! More

Very Unsatisfactory Service from the service department. I dropped my vehicle off at my appointment time at 10:00 Monday morning for trouble opening my liftgate. Later that day, I texted David G Wintrode as I dropped my vehicle off at my appointment time at 10:00 Monday morning for trouble opening my liftgate. Later that day, I texted David G Wintrode asking if there was any news on my car he stated, “Not yet waiting to hear back from the shop.” Shortly after, I receive a message back from him stating, “I do not think I will have an answer for you today, I am going to keep the vehicle overnight and hopefully have it back all fixed to you tomorrow. I replied, ok sounds good. Have they started working on it or figuring out the issue? He replies, I know one of the techs looked at it earlier not sure what he found or what direction we are going I will let you know as I find out. Tuesday afternoon, I message again asking if there was any news he said,” Not yet” they are not looking at it right now, they pulled it out to handle some emergency appointments. Hopefully will have something after lunch. 3:00 pm, he states, “Looks like the rear hatch motor failed, I am currently trying to locate a replacement part for it. It should be done Thursday/Friday. I reply ok sounds good thank you. I message him on Friday morning asking if there was any news on the car, No answer. I call the service department and spoke to Dawn she states vehicle as been ready to be picked up since Thursday, I questioned her on why no one called me, she said David G Wintrode has been sick the past two days. Obviously, If someone gets sick in their facility no one calls or gives you a report on your vehicle. Later that night, I went to pick up my car to find the life gate not fixed and a “Dent” above my hatch handle which appears it was being pried off with a screwdriver. My interior had dried up mud and oily handprints on my seats. Saturday morning, I went to report my concerns due to the fact when I picked up my vehicle they were closed. I walk in to find all staff in showroom laughing and video recording everyone singing Jingle bells and me being asked if I wanted to be a part of their video. Very unprofessional. I finally find a gentleman from sales sitting at his desk and he directed me to where I needed to go to speak to someone for my issue. I reported to them that the vehicle was not fixed and even worse than when I had dropped it off, and the damage that was done by the technician that supposably worked on my car. I had asked for paperwork on what was done to my vehicle and there was none on file to give me. I was told it had to be reviewed by the advisor, but there was no Manager/ Supervisor there on the weekends. She said all she could do for me at the time was to leave a note of all my concerns on Chris Varner desk for him to look at Tuesday morning. Tuesday morning, I never received a phone call from Chris, so I reached out to him. Finding out there was no paperwork for him to give me due to the fact I did not want to take no more chances with trusting them a second time to service my car. I replied that there has to be paperwork on what service was done because clearly, they submitted the report to my warranty company. There was no apology on what had taken place, obviously this company does not care about their customers or their vehicles. More