Causeway Ford

Taking advantage of a lady, BEWARE My fiancée 09 Escape windshield washer stopped working ( simple fix right?), after some deliberation she decided to have causeway ford analyze and rep My fiancée 09 Escape windshield washer stopped working ( simple fix right?), after some deliberation she decided to have causeway ford analyze and repair the problem. After some frustration getting a appointment made, she got one for 9:15 on Tuesday morning. So I brought the car in for my fiancée because I could stay with it to find out what’s the issue is, and when it could be completed, but to my surprise, I was told just because she had an appointment, they didn’t have a technician to work on the vehicle but she was in the que and they will get to it sometime today. So I had to get a ride home. Approximately at 3:30 that evening causeway ford called saying they found the problem ( washer pump motor) but there was a problem with sway bar links being broken, after some discussion we told them to fix the washer pump and no not work on the sway bar, they say they would have the car fixed sometime in the morning. Next morning got a call from causeway ford advisor at 9:30 am saying he was checking his paperwork and wanted to know if she wanted to do the sway bar links, again she told him just do the washer pump, he said the car should be ready that morning. After waiting till 2:30 she called causeway ford to see if the car was ready, she was told it was not ready and they would call her when it was ready. At 5:30 causeway called saying the vehicle was complete, she told them I would pick up in the morning. Next morning I picked the escape and went to pay for it there was NO mention of a broken sway bar link. So I went to ask the service advisor, but after waiting 20 mins I left, and went to 2 different in town suspension specialist and ask them to check the suspension for safety, both vendors said the suspension was very good, then I asked both vendors to double check the sway bar links, again both vendors said they were good. I contacted the service manager and let him know what was going on, he basically told me that I and the vendors were wrong, after that I took the vehicle to a out of town Ford dealership and they told me that the suspension was good. So I truly believe that Causeway Ford was trying to take advantage of women customer, and I consider that the lowest of the low. BEWARE OF Causway Ford More

Recall and oil change Good service and lender car. Everything was good except',windshield washer fluid freezes.everthing else seems to be in order. Was very satisfied exce Good service and lender car. Everything was good except',windshield washer fluid freezes.everthing else seems to be in order. Was very satisfied except washer fluid. More

Leasing Leased a Nissan Sentra and Nissan Maxima. worked with Cory, Dan at Nissan and Tony at Ford. Have purchased or leased cars from Causeway for over 20 Leased a Nissan Sentra and Nissan Maxima. worked with Cory, Dan at Nissan and Tony at Ford. Have purchased or leased cars from Causeway for over 20 years. Great people to work with when buying a car More

GOOD QUICK SERVICE I brought my Escape in for service and waited for it to be done. The dealership performed a thorough examination and the service was completed quicke I brought my Escape in for service and waited for it to be done. The dealership performed a thorough examination and the service was completed quicker than expected. More

Timely and efficient service. Got there early and they took me right away. Knowledgeable crew. Friendly and helpful. Usually all work is done right the first time. Team is ve Got there early and they took me right away. Knowledgeable crew. Friendly and helpful. Usually all work is done right the first time. Team is very caring. More

Great service . Had a great experience. I took advantage of the Lincoln valet and loaner drop off. My car was dropped off and washed! Thanks! . Had a great experience. I took advantage of the Lincoln valet and loaner drop off. My car was dropped off and washed! Thanks! More

Great experience buying a new vehicle By far the best and easiest car buying experience I’ve ever had. I worked with Kevin and Wally to trade my old truck in for a new one- they gave me t By far the best and easiest car buying experience I’ve ever had. I worked with Kevin and Wally to trade my old truck in for a new one- they gave me the KBB value for my truck and quickly worked with me to get out the door in a new truck. Everyone I dealt with was honest and considerate, I would highly recommend them. More

Satisfied repeat customer We have had good experiences with Causeway Ford in the past and continue to do so. This is our third leased vehicle through Causeway. Everyone dreads We have had good experiences with Causeway Ford in the past and continue to do so. This is our third leased vehicle through Causeway. Everyone dreads going through the leasing ordeal, but dealing with Causeway Ford and our representative was a stress free experience. Everyone was welcoming, well informed, and professional. More

Exceptional experience The dealership and the sales staff exceeded my expectations. Jennifer went above and beyond showing me various makes and models. Her product knowledge The dealership and the sales staff exceeded my expectations. Jennifer went above and beyond showing me various makes and models. Her product knowledge was spot on. Steven was a real professional as well. He gave me hands on demo of every feature in my new vehicle. His knowledge and expertise made me feel comfortable with all the latest technology in my new vehicle. Together with the Finance Manager, Tracy and Sales Manager, Rob, they took care of everything needed to complete my new vehicle purchase (or in my case, lease) in a timely manner. I am looking forward to many happy miles in my new Causeway vehicle. I know if I have any questions and/or problems, Jennifer and Steven are only a phone call (or text) away. I highly recommend The Causeway Family of Dealerships to anyone looking to add a vehicle to their family! More

Best new vehicle purchase experience Very accommodating and helpful! Great experience overall!! Would definitely recommend them and plan on going back for my future vehicle purchases! Very accommodating and helpful! Great experience overall!! Would definitely recommend them and plan on going back for my future vehicle purchases! They were honest and patient. More