Castriota Chevrolet, INC. - Service Center

The best This dealership has friendly but very professional service people like Cathy who was terrific. They also have excellent waiting rooms and the cleanest This dealership has friendly but very professional service people like Cathy who was terrific. They also have excellent waiting rooms and the cleanest restrooms of any dealer I ever visited. This includes others in Florida, Dallas and Austin Tx. Very happy with our service and time spent here. Thanks! More

Poor Repair Service After I had a recall repair, my airbag light was on. Cathy told me that they forgot to reboot something and that I would have to return. When I return After I had a recall repair, my airbag light was on. Cathy told me that they forgot to reboot something and that I would have to return. When I returned, I was told by Steve that Mike the tech never did the recall (though I have a receipt) and that my airbag light was already on (lie) and that I would have to pay to fix the airbag problem they caused! I will not be returning and do not recommend. More

Very honest and down to earth. Not trying to sell me things I really don't need. So many dealerships try to sell you the world. Saying you should do this you should do that, and on and on. He was concer things I really don't need. So many dealerships try to sell you the world. Saying you should do this you should do that, and on and on. He was concern about my safety. thank you More

Was a loyal customer for many years bought several cars cash from them. Brought a 2007 Suburban( which we bought from them , paid cash) in to be service for 3 sensors going off on May 23 2012. We were cha cash from them. Brought a 2007 Suburban( which we bought from them , paid cash) in to be service for 3 sensors going off on May 23 2012. We were charged 85.00 for this to be fixed. The problem reoccurred, we brought it back in next day May 24 2012. they could not fix the problem, only refunded half of the 85.00. We should have been refunded the entire amount as the problem was NOT fixed. We will NEVER go back. Terrible customer service & NO loyalty towards customers. More

My wife and I are regular purchasers of new vehicles and have steered clear of GM for many years because of the past poor experiences with them. We decided to give GM another chance, since our tax money wa have steered clear of GM for many years because of the past poor experiences with them. We decided to give GM another chance, since our tax money was now part of this organization anyway and I am sad to say it has been a very dissatisfying experience. We purchased at 2009 Colorado Pickup as our 3rd vehicle and when it had 1200 miles on it I was driving it down a busy highway (hwy 50) in Brooksville FL. When I crossed the railroad crossing the left rear tire blew out. It looks to me like a chunk of the tread where it meets the sidewall is gone and the tire instantly went flat. I did not hit anything except the track at the crossing and there are thousands of cars and trucks crossing that rail road track everyday without incident, which would lead a normal person to believe there is/was a defect in the tire. Your owner’s manual says the tires are warranted for 3 years/36K miles but when I took it into the dealer I was informed without even looking at the tire that there was no coverage for tires and a new one could be ordered for $94 plus mounting and balancing plus tax plus old tire disposal fee. So my conclusion is that the quality of GM products continues to be inferior and the service of my local Chevrolet dealer is subpar. I am sorry that I tried GM again, I will never make that mistake again, and I will certainly tell everyone I can everywhere with every possible means to stay clear of GM and stay clear of the dealership. More