Castriota Chevrolet, INC. - Service Center

Excellent customer service I took my vehicle to Castriota Chevrolet with a check engine light on believing I had a problem with my catalytic converter. After being evaluated Kat I took my vehicle to Castriota Chevrolet with a check engine light on believing I had a problem with my catalytic converter. After being evaluated Kathy informed me it was a cam seal. Not knowing a lot about vehicles she explained that it was under warranty and would be fixed for free. I greatly appreciate the honesty and excellent customer service! They could of easily told me a bunch of repairs where needed and charged me a bunch of money. Thank you again Kathy and I'll see you next time I need service. More

Recall Everyone was very courteous and professional. It was my first visit to this dealership and I was pleasantly surprised. The waiting area was neat and c Everyone was very courteous and professional. It was my first visit to this dealership and I was pleasantly surprised. The waiting area was neat and clean. I appreciated having an area to read separate from the TV area. More

450,000 miles I have been taking my '07 HHR to Castriota for about 5 years for routine service. I'm up to 450,000 miles and it runs like a charm I highly recommen I have been taking my '07 HHR to Castriota for about 5 years for routine service. I'm up to 450,000 miles and it runs like a charm I highly recommend Linda in the service department who has been with me every step of the way. More

Fast and Good We went in for our oil change and 27 point inspection. Kelly Rodgers was very nice and helpful. We also received a car wash and windows cleaned. We went in for our oil change and 27 point inspection. Kelly Rodgers was very nice and helpful. We also received a car wash and windows cleaned. More

Great job Thanks again Cathy Always a great job servicing my car. Cathy is the best! Put her on the list. We look for each other any more when I have service. She knows me and my Always a great job servicing my car. Cathy is the best! Put her on the list. We look for each other any more when I have service. She knows me and my car, right every time. More

Always great servie Linda and all the staff at Castriota are always a pleasure to work with. Linda always greets me with a warm friendly smile and is very through in exp Linda and all the staff at Castriota are always a pleasure to work with. Linda always greets me with a warm friendly smile and is very through in explanation on everything. More

Work done on my new Impala I want to thank the service and parts people at Castriota. First my service writer Cathy Davidson. She kept me informed as to the status of my car a I want to thank the service and parts people at Castriota. First my service writer Cathy Davidson. She kept me informed as to the status of my car and followed the installation of a backup camera and homelink into my car. She was professional, friendly, and took ownership of the overall installation. Second, the parts manager Patrick. He insured they had the correct parts and worked with the vendor rep Adam to insure the proper parts were used. And lastly the person who worked on my car. He had to stay in touch with Adam from Mito as he worked through installing the backup camera. He would do some of the install, talk to Adam and continue with the install. Thanks so much to everyone who worked on my car and anyone who planned and managed the install of the backup camera and homelink! I am very happy with my new products! Great customer service! More

Poor service at Service department Service representatives are rude, lack of communication, and sneaky. Brought vehicle in for oil change and mentioned that shift button did not work. Service representatives are rude, lack of communication, and sneaky. Brought vehicle in for oil change and mentioned that shift button did not work. Part was order we were told to bring in and surprise after the part was in we were told that there is a charge. No call, nothing to let us know before service was done. Still had to pay even after they admitted they did not check the warranty information. The manager sat in his office and did not say thing. Worst service I have had at a dealership. Figure they would want repeat customers. More

Positive with one issue, Gary who was my salesman, who was very professional, and finding me what I wanted. We were very pleased. Al who we believe was in in financing wor Gary who was my salesman, who was very professional, and finding me what I wanted. We were very pleased. Al who we believe was in in financing worked with us got us a good rate. They were very professional. Cathy who is in service was very quick to get us through any issues, and very knowledgeable, and a pleasure to deal with. My issue was with Bob the service manager who didn’t keep his word and had sarcastic remarks on two separate occasions and not a nice person to deal with. For the rest of the staff in Castriota. ‘Thumbs up”. Tony Avalanche More