Castriota Chevrolet, INC. - Service Center

"Covered" repairs cost $240 & issue remains On April 14th 2020 I brought my Chevrolet Cruze in for repairs that were covered by Chevrolet under a bulletin. After doing the covered repairs the t On April 14th 2020 I brought my Chevrolet Cruze in for repairs that were covered by Chevrolet under a bulletin. After doing the covered repairs the technician said that the vehicle was still "running rough" and he would need to do some diagnostics. SIX HOURS LATER, the only thing they could figure out was that I had "Bad Gas". It had 20% Ethanol (according to them) and that I must have accidentally put in some E85 Fuel on accident. I KNOW that I did not put in the wrong fuel. The station that I went to does not even cary E85 fuel and they had no other reported fuel issues. They suggested that I let them drain the tank and refill it (expensive option) OR fill it with "GOOD" fuel and let it run through the system. I went with the cheaper option. When I picked up the vehicle however it was running fine. In my opinion, there was nothing wrong after the covered repair. They charged me $240 for the diagnostics despite not having any sort of computer readout or anything to show the 20% Ethanol nor were any other repairs performed or suggested. After posting a bad Google review the "Owner" replied to contact them to try and resolve the issue. Ther Service Manager has always refused to listen AND refused to pass me along to the next person up the chain. The "General Manager" I talked to, took basic information, discussed it with the Service Manager, Talked to me again, said she needed to talk to the Service manager again and would call me back... She never did. NOW, less than 400 miles later, my check engine light is on again. I had the codes read and it is the EXACT SAME ISSUE (as listed on the Bulletin) as I brought it to them with. Despite them doing the "Repairs" they REFUSE to stand behind their service and re do the repairs that they OBVIOUSLY did NOT do properly in the first place. The Service Manager is smug and arrogant, the General Manager showed little to no interest in trying to even really understand the issue, let alone resolve it. More

Horrible experience with service and very poor communication. I would not recommend this dealer ship nor will I bring my car back. There is a GM less than 3milea up the road communication. I would not recommend this dealer ship nor will I bring my car back. There is a GM less than 3milea up the road More

Very Bad Customer Service I purchased a new 2015 Silverado from Castriota. I had to take my vehicle back for a re-call order, while I was there I had them look at my wheels, th I purchased a new 2015 Silverado from Castriota. I had to take my vehicle back for a re-call order, while I was there I had them look at my wheels, that the top coat of the wheels is coming off and the medal looks like is rusting... THESE WHEELS AND TIRES WERE A $2700 option. Castroiota personnel stated that they will help me if I paid ANOTHER $1400. I refused so now I have a 2015 Silverado with 19,250 miles that looks awful with these wheels. Will I do business there again xxxx NO if just one person reads this and goes someplace else to purchase their new vehicle, that would be super great because that's one less steak that Castrota personnel can put on their grill. NO STARS More

Problem with brand new cars paint my Husband took my corvette in for a oil change on Feb 13,2017 after seeing the new corvette he talk me in to trading my in and buying a new black on my Husband took my corvette in for a oil change on Feb 13,2017 after seeing the new corvette he talk me in to trading my in and buying a new black one that was on there lot .That nite I got off work late and went to meet the sales guy and bought him 15,000 cash plus my trade and the. I financed the remaking balance . Excited that evening I drove my car home around 8;30 pm . I noticed the next day my car was not detailed . I was not bother by this since I scheduled to have my new corvette detailed and the Butler coating done at Castriota for a additional fee. The day I went to have the butler put on my car I told the detail department not to place the butler until all the water spots and the car is detailed to perfection as it should have been the nite I took it home . I explain to the detail department that I want to see my car prior to placing the the butler on my car . The detail depart called me and my husband back told us they were not able to remove the water spots the car has on it from being on there lot . I keep this car garage and under a soft cover . The dealer said there was nothing they could do . My husband has taken my car to several detail and professional paint shops they all said they are nerves do to it being a new vehicle to damage the paint trying to remove the water stains . They all stated this was because the dealer left it on the lot in the sun and rain with out having good wax on the car . They all gave me estimates to detail with no guarantee to damage to the paint . Finally last week castriota agreed to remove water spots for free and I would pay for butler to be placed on the car. Once again we wanted to see the car after it was detailed prior to butler being placed . After dropping the car off for the scheduled appointment that supposedly the owners son in-law agreed to they called me back said that we have to pay for detail and no guarantee they can remove water spots . Same crap all over again my car only has 1700.00 miles on it it’s never seen rain since I owned it . Even though there not denying this they do not care . This is my second car bought from there and my absolute last . Time to get a lawyer since I have paint shop estimate in writing dated three weeks after I bought the car. Beware buyers go some were else once they have there money they do not care! More

Hidden costs/ Poor Service Beware hidden costs and add ons during purchase. They are notorious for adding fabric protector/ paint protector packages for an additional $1000. The Beware hidden costs and add ons during purchase. They are notorious for adding fabric protector/ paint protector packages for an additional $1000. They additionally will charge $800 in dealers fees and another $600 in documentation fees. These additions consistently negate any incentives offered by Chevrolet. Blanche Bosley is good at getting you to come in but never follows through and misrepresents incentives. Their service department has taken a quick downturn in quality. The last few times I have had my car serviced, it has come back with filthy hand prints, no valve caps, and it sat on the lift for an hour and a half with my flashers on while the technician sat there on his phone eating lunch. Stay away! The only saving grace in service is Cathy Davidson. She is truly customer friendly and competent. Unfortunately, she doesnt service your vehicle. More

Exciting Customers Expectation I had the Pleasure of having My 2015 Corvette Z06 Serviced By The Staff of Castriota Chevrolet From the First Time I Called and Lisa answered the phon I had the Pleasure of having My 2015 Corvette Z06 Serviced By The Staff of Castriota Chevrolet From the First Time I Called and Lisa answered the phone and Asked How She Could Help me. Staff was busy but stepped up and told me she could still Help me and made a Service Appointment for me. When I arrived Service Advisor Robert Romero Listen To my concerns of a Past Bad experience at a Different Dealers and Problems I was having with My Vette. He wrote everything down and Told Me not to worry any more. He then introduced me to the Service Mgr Nick Gilada who came out and Listened and Reassured me of My Vette was in Great hands. Rob then introduced me to the Tech that would be Working on My Vette, Mike Feola. Mike went Thru My Vette Repaired All my Concerns and Worries. and More. Rob even Called me to let me know what they found and how they were addressing the Problems and time it would take. Upon getting a Courtesy Loaner Car Gary The Car Sales Person Gave me a Brochure since I was Interested in the Model. When I Told Rob How I buy Option loaded Cars He rewrote the Loaner to a Loaded Equinox. Very Nice by the Way. I told Rob I was Interested in an extended Warranty and introduced me to Christian Dukes who Gave me information for my review with No pressure. P.S "I am Purchasing" I Always recheck My Vette After I get it back by washing it and Inspecting If anything was Damaged or not to my satisfaction This Time the First Time Ever My Vette was not only done right and More, but cleaner then I brought it to them. I Have told Many People of My Experience and will be Directing my Business and anyone one I can Tell to Castriota Chevrolet. Special Thanks to David Schultz Corvette Online Sales and Mr Tom Castriota For taking the time when walking by and saying Hi and if there was anything he could do for Me . I Replied It couldn't Be Better. THANK YOU CASTRIOTA CHEVROLET ! YOU DO MAKE A DIFFERENCE. More

Felt like I was being scammed !! Prior to writing this I did try to contact the owner. I even sent a message via Face book.. On December 30 I was visiting from Alabama to Hudson Flor Prior to writing this I did try to contact the owner. I even sent a message via Face book.. On December 30 I was visiting from Alabama to Hudson Florida to see my family. At approx 10:30 my check engine light came in along with my traction stabilization notification. I google the issue first and knew it could be fixed. So I took my vehicle to Castriota Chevrolet which was right around the corner from my family. I told Veronica "Ronnie" Mace what the issue was and she said she would call me as soon as they could fix it. About an hour later Ronnie called me and stated that I needed a new engine. She said the engined has failed. Ronnie told me that it would cost almost $7,000.00 for a new engine and she could have it in two hours. She also said they have some new vehicles on the lot as well. I drove back to the dealership and spoke to Ronnie again. Ronnie said that they could not fix the engine and it was too far gone.. I immediately called the service department at Billy Lawrence in Eufaula Al I spoke to Allison and Edwin. Edwin asked me to find out what cylinder was shot. I asked Ronnie and she said #1. Edwin knew immediately what the problem was and had to fax Castriota Chevrolet the corporate bulletin number 12-06-01-001a. Ronnie and her service guy looked baffled. The took the faxed paper work and went into the other side of the service dept. Ronnie stated I would need a valve cover as well and it would take a day to get. I said " It is amazing how you can get me a new engine on two hours, but a common part like this is going to take a day or so ? ". So to sum it up . They did fix the issue. It did not cost me the $7,000.00 for a new engine either. I really feel that if I was not such good friends with my local dealership. I would have had no choice but to believe what I was told by Castriota . I did pay the $847.40 that they charged me. On a side note. Filing some complaints today. One with Chevrolet out of Detroit and the Better Business Bureau and the Fair Trade Commission.. I really feel like you tried to scam me because I was from out of town. So either your service dept. does not know how to trouble shoot and find out what was actually wrong with my vehicle or you tried to take advantage of me ? More

time waiting took 2 hours for a simple oil change and tire rotation and I had an appointment I guess they only have one lift said car ahead of me had problems took 2 hours for a simple oil change and tire rotation and I had an appointment I guess they only have one lift said car ahead of me had problems More

Wonderful Service Dept After I purchased my 2017 Camaro 50th Anniversary Edition . I was taken on tour of their facility and service dept. When it became time to service my After I purchased my 2017 Camaro 50th Anniversary Edition . I was taken on tour of their facility and service dept. When it became time to service my vehicle, the service dept contacted to me it, as it was time to bring my car in for service and change the oil. They were very professional. I would not hesitate to recommend Castriota Chevrolet to my friends and family. More

Very unhappy second time buyer The staff seems to be very uneducated about the chevy product, my salesman told me that all trucks come with backup cameras when mine didn't and I ask The staff seems to be very uneducated about the chevy product, my salesman told me that all trucks come with backup cameras when mine didn't and I asked him about it he said I don't have one on the lot without one, plus he said the truck had a hitch, well it has a tow package but no hitch, so I asked him about that and they said I would have to pay for one so very frustrated I said well lets move on and I'll go somewhere else he said ok and hung up on me, this place is very unprofessional and rude the way I was treated as a second time buyer tells me they are only concern ed about the sale and not the customer, be carefull if you go there because all they say is yes but then can't deliver on there promise, very disappointed, think I twice before doing business there!!!!!! More