Castriota Chevrolet, INC. - Service Center

I've had Chevrolets for 30 years and sure I've had problems with them, but never anything like my 2021 2500HD Z71. Every few months another crappy component breaks and Castriota charges another $1000 problems with them, but never anything like my 2021 2500HD Z71. Every few months another crappy component breaks and Castriota charges another $1000 to fix it. One time a cable was kicked at the firewall and the interior has to be removed to replace it, how does that Even happen? Obviously I didn't nick the cable in that area. Now I'm getting a "please shift to park" error. Put that in Google and you'll quickly see Chevy has a HUGE problem with this. What's great though is when I complained about the quality of this vehicle, the Service Advisor instead of saying let me see what we can do to help you said "Yeah, nothing is built like it used to be". You're representing the builder! I can assure you this will be my last GM vehicle, after decades of loyalty to your brand this is how I'm rewarded. More

Where to begin? Had a scheduled appt at 9am 3/22 to which I received a confirmation call. Arrived for appt Cathy could not find me so she claimed. She was aware of t Had a scheduled appt at 9am 3/22 to which I received a confirmation call. Arrived for appt Cathy could not find me so she claimed. She was aware of the issue before hand on my last visit. So they decided to KEEP MY VEHICLE from 8:17 am to 4:39 pm when I had to call and Cathy again had NO IDEA if my vehicle was worked or not. “No notes” she claimedSo then she tells me that I will have to wait until Monday? And when I asked for a loaner, she simply denied me and said when “ you can come and pick it up” I mean really? Anyways, I’m wondering as to how this even happens? Shameful and I cannot believe that I when back after my last experience. Should have known better. Wondering if the owners are aware of how customer are being treated specially a Veteran like myself and kudos to the “customer service Manager” for taking full ownership. Awaiting your GENERIC response. More

Bait and switch. Stay away. You have been warned! I took my truck here to be put on the scanner. The service representative said any diagnostic fee would be applied t Stay away. You have been warned! I took my truck here to be put on the scanner. The service representative said any diagnostic fee would be applied towards the estimated repairs. My truck was never put on the scanner and I was told I would have to pay for a second diagnostic fee. They misdiagnosed my transmission as a bad torque converter and then refused to deduct the diagnostic fee towards the repair. I asked specifically several times for the results from the scanner. I was told that they never put my truck on the scanner which is what I had initially requested in the first place. Upon discovery of the diagnostic fee not going to be applied to the job I promptly took my truck to another service provider. The new shop put my truck on the scanner and diagnosed a series of catastrophic issues with the transmission. I replaced the transmission with a GM certified factory warranty. When I called the service manager at Castriota named Nick he refused to listen to me about the misdiagnosed torque converter and the fee for said diagnostic NOT being deducted from the repairs. At one point in our conversation he told me that I was "all xxx%#@ up". Very un professional. At no point did I get the service I requested (scanner read out) but was given a misdiagnosed bill for two diagnostic fees for $400.00. BEWARE of Castriota Chevrolet in Hudson Florida. The service manager Nick has zero concerns for the customer and even likes to use profanity with customers 🙄 More

Great Service from everyone. Very professional. I have never had such a great experience at a car dealer . Very professional. I have never had such a great experience at a car dealer . More

Did a poor job in communicating which resulted in many inconvenience for my family’s return from vacation and the next weekends vacation. Will not use there service’s again. No satisfaction from managemen inconvenience for my family’s return from vacation and the next weekends vacation. Will not use there service’s again. No satisfaction from management either just the standard SORRY. They do say it often. More

My how things have changed over the years. What was once known as a reputable dealership, is now known as not so much. Run away, don’t walk. This was quite possibly the worst customer servi What was once known as a reputable dealership, is now known as not so much. Run away, don’t walk. This was quite possibly the worst customer service I have experienced. My vehicle is 2 years old. A 2020 Tundra with 29k. I purchased this vehicle after my last vehicle, a 2015 Silverado, began giving me a myriad of problems. While I owned the Silverado, I brought it in one day for an oil change and alignment. When I left that day, the alignment was worse than when I arrived. I was told it was possibly due to belts inside the tires or hitting potholes. The alignment was only slightly pulling prior to arrival that day. When I got home, I called and spoke to Dan who said it was likely due to being older, tired and the belts inside being worn or broken. I inspected the wheels and one of them was missing all of the weights. I should’ve learned from my previous experience but clearly I did not. Now, wanting to give the dealership a second chance, I went back again for the same thing. Oil change and alignment. The alignment was only slightly off but I wanted it done before it got bad and the tires become ruined. My appointment was 5/23/22 at 1pm. I arrived at 1245. My truck was taken back on time. At 345, I had yet to have any updates on my truck, so I decided to inquire. Cathy Davidson told me she would find out. About 5-7 mins later, I was told my truck was missing a part and it could not be aligned and it was still on the rack. She told me I would need to leave my vehicle and the part that was needed to align the vehicle would need to be specially ordered. If a part was missing and/or broken to begin with, the alignment, and the caster/camber would’ve been off more than just a slight pull for a 2 year old vehicle. I asked her to have the techs put the truck back together and I would need to come back, as well as what was being explained to me did not make sense. There were no also loaner vehicles available. It is not feasible for me being a single father with one vehicle and in need transportation to leave my vehicle, especially having little to no time to make arrangements. Cathy explained to me that she had been busy and was consumed with other tasks. Mind you, this did not appear to have been the busiest of days. As I was leaving, the steering wheel had massive amounts of play in it and the caster/camber of the tires was compromised. Nearly 200 miles later, the part arrives and I come back for service. My two front tires are now severely worn down prematurely and they have less than 30k on them. The tires are Michelin LTX A/T2 and are excellent tires. After 90 minutes of waiting for this to be fixed, I was informed the service manager Nick Galida ordered the wrong part and I would need to leave my truck…again. I was offered a loaner vehicle this time. I left my vehicle. Just now, I was told my truck is finally ready and there is nothing that can be done for my inconvenience or the premature wear on the tires. The tires have clearly visible areas on the outside of the tread form cupping and the caster/camber being off from when it was originally taken in for service on 5/23/22. Now I’m left with 2 ruined tires and have been inconvenienced for the duration of this mess. Horrible, just absolutely putrid customer service. I will never bring my vehicle here again, I hope this also deters future people who are in need of service from going here. I will never purchase a vehicle here again and I will absolutely never recommend this dealership to anyone. Please, save your time and money. Find somewhere else to go. More

Review by Pamela Marasco On April 25 2022 I went to Castriota dealership for a routine oil change and tire rotation. While there I mentioned to the service adv Dan that the interior power outlet wasn' Castriota dealership for a routine oil change and tire rotation. While there I mentioned to the service adv Dan that the interior power outlet wasn't working. He made a federal case out of it and advised that he didn't know if this was covered under warranty. My lease is under 2 yrs After being there for 3 hrs with no update or communication I asked Dan to bring the truck to the front I had it and just wanted to leave. He said that was not possible because the they were halfway through the problem my husband overheard this and flared up at Dan and all of a sudden it was covered under warranty. After talking to Nick Galida which proved to be no different then the rest, told me there were 4 miles of wire and they had to do a diagnostic test which was now overed under warranty. I really believe this is a RIP off. I really feel they are ripping off me and GM also. Someone should look into this . The Castriota Team claim to have so much integrity. They dont know the definition of the word. By the way, the power outlet in question turned out to be a fuse. That's the reason car dealerships have such a bad reputation. I guess at the end of my lease going by Catriota chevrolet and hello nissan. More