Castriota Chevrolet, INC.

PLEASE READ MY HORRIBLE EXPERIENCE....You are just a number to these people......First, let me say 3 years ago I bought a brand new car from this dealership....my sales representative was nice, however number to these people......First, let me say 3 years ago I bought a brand new car from this dealership....my sales representative was nice, however the finance representative was rude. The service manager was dropped the ball on me a few times with my vehicle for service. The last 3 years I hardly had any problems with my car, so on Saturday, November 23, 2013 I was looking to purchase either a Malibu or Impala brand new and decided that my bad experience was a long time ago, so lets give them another chance. When we walked in we told the sales person that we very serious buyers and we were going to buy a car this day, and they also knew that we purchased a car from them 3 years ago. They came back with a really low offer on trade-in from the car I purchased for them, but I only wanted $500 more. The manager was extremely rude and told us when we did not like the trade in price he offered that "we better change our attitude" We WERE NOT rude to him at all, but they have such an attitude in that dealership where they are doing us a huge favor by selling us a car, instead of offering good customer service. We walked out and we have never done that before. I did purchase a car this day, but not from this dealership. All they had to do was just be nice, but they lost a sale. I purchase a ATS Cadillac from Dimmett, instead of purchasing a car from Castriota Chevrolet. Dimmett did give us more for our trade-in by $750 then Castriota and gave us great customer service. Normally, I let these kind of things go and don't take the time to write a review, but I am still stunned by how badly we were treated. There are so many other dealership out there, PLEASE buy from someone who will appreciate your business, because they just don't care. We were dressed down this day, because I wear suits all week and they treated us like poor white trash and had no idea that my husband is a store manager locally and that I touch so many people in my profession. I am currently Sales Manager to different funeral homes in Pasco and Hernando County and during my next sales meeting that I am going to conduct I am going to let everyone know my experience and use them as an example of bad customer service and HOW NOT treated people. Yes, one person can make a difference with word of mouth.... and just think how much money Castriota Chevrolet spends in advertising to acquire just one customer (ROI) and how one BAD CUSTOMER SERVICE can destroy their reputation!!! More

Spotted a 2012 Equinox online at a great price. Drove down from Tallahassee and stopped in while on business. I got a good price for my trade in and was on my way in about 2 hours. Mike Swygert made this down from Tallahassee and stopped in while on business. I got a good price for my trade in and was on my way in about 2 hours. Mike Swygert made this a simple stress free purchase for me. Not a typical dealer experience. Thanks Mike More

This is our second experience with Castriota. We purchased a vehicle in 2010, and loved our Equinox. This time, we decided to lease a 2013 Equinox. Jayne Meyer made the process easy. She had worked purchased a vehicle in 2010, and loved our Equinox. This time, we decided to lease a 2013 Equinox. Jayne Meyer made the process easy. She had worked with us before, and we were comfortable with her expertise and product knowledge. The big difference in Castriota versus other dealerships...integrity. We had discussed leasing with a different team member. Once she checked her files to see whom we had worked with before, she immediately asked us if she could have Jane assist us. She would not attempt to take a potential contract off of a co-worker. Now that's what I call teamwork, and real integrity. We were taken thru the leasing process in thorough detail, and were able to make an informed decision. We wanted to take our 'old' car home to give it a cleaning & vacuuming, but Jane felt that it wasn't necessary. She made it a seamless transition for us to move our few items into the new vehicle. We were able to quickly work out the details of our lease, have the older car's note, paid off, and the paperwork completed. We had decided at 2:15pm to get info on leasing an Equinox, and by 6:15, we were heading home in our new car. We went over the newer controls of the car, and toured the facility as well. This we were familiar with, as we only bring our car(s) to Castriota for service. Thank you once again, Jayne, for making our transaction easy and comfortable. We appreciate you're you're professionalism and most kind assistance. More

I have walked into 50 plus dealerships in my years easily and have Never walked out of finance. The supporting staff was great but the sales manager was the typical dirtbag crook depicted in every bad sales and have Never walked out of finance. The supporting staff was great but the sales manager was the typical dirtbag crook depicted in every bad sales experience. Not a moral in his fiber. I blame the owner in the bigger picture. You have a total jerk in your operation that has been appointed a crucial task. I do not recommend visiting. More

Excellent with finding my truck which actually came from Missouri! Blanche and mike were excellent dealers. Offered my wife and daughter sodas while waiting. Excellent public relations! Awesome! Missouri! Blanche and mike were excellent dealers. Offered my wife and daughter sodas while waiting. Excellent public relations! Awesome! More

Tom Castriota Chevrolet, We recently came to your Tom Castriota Chevrolet, We recently came to your dealership to purchase a new vehicle.Debbie Razzano was our sales person and she was very helpful a Tom Castriota Chevrolet, We recently came to your dealership to purchase a new vehicle.Debbie Razzano was our sales person and she was very helpful and friendly and showed us anything we wanted to see. We decided on the Chevy Equinox and feel we got a very good deal on it. Our credit is not the best but your finance guy, with the help of Tom, was able to get us financed.I met Mr Castriota and got to talk with him for a few minutes and was glad i got too.Even though buying a new car is never fun and a little stressful we lived through it and it was a good experience.And if you could give Al,the guy who did our final paper work,(AKA Sonny Blaze)a message i enjoyed his WWE matches on you tube allthough it was a little bit funny!Thanks again. Jimmy and Sherry Bryant(and Kira) More

Rick was a pleasure to deal with. He seemed honest and willing to make me a good deal. I will be back to purchase my next car when the time comes. Thanks. willing to make me a good deal. I will be back to purchase my next car when the time comes. Thanks. More

A huge thank you to Steve and all the staff at Castriota for getting my brother in a new and nice ride. They worked really hard to help us with this and this is just one of the reasons why we have already p for getting my brother in a new and nice ride. They worked really hard to help us with this and this is just one of the reasons why we have already purchased 4 other cars from them. I have absolutely no complaints. From the adequate waiting time to the friendliness and great attitude of the staff, is all there. We have been to many other dealers but there is no comparison to the service we get at Castriota. More

From start to finish, this was the easiest and most pleasurable car buying experience my wife and I have ever had. Truly felt like we were part of the Castriota family. No questions were left unanswe pleasurable car buying experience my wife and I have ever had. Truly felt like we were part of the Castriota family. No questions were left unanswered. No options were not available. Just real people doing great business. I would send anyone here without hesitation. Thank you Castriota! More

Very honest and down to earth. Not trying to sell me things I really don't need. So many dealerships try to sell you the world. Saying you should do this you should do that, and on and on. He was concer things I really don't need. So many dealerships try to sell you the world. Saying you should do this you should do that, and on and on. He was concern about my safety. thank you More