Castle Volkswagen of Schaumburg

David was a great help to me when I was there to purchase my daughter's first car. He made the whole experience very easy and comfortable. He wasn't "pushy" which was a breathe of fresh air and was very he my daughter's first car. He made the whole experience very easy and comfortable. He wasn't "pushy" which was a breathe of fresh air and was very helpful in finding the car my daughter wanted. She is very happy with her new car and knows she can contact David if she has any questions. More

This dealership is a complete joke and a waste of my time. I saw a car for sale on Auto trader. I wanted to get it even though I live in AL. So I called several time and filled out paperwork. They k time. I saw a car for sale on Auto trader. I wanted to get it even though I live in AL. So I called several time and filled out paperwork. They kept not calling me back and saying they were trying to get me approved and said that another couple was coming to look at the car and I had to wait to put a deposit down on it. I was going to pay for it to be shipped to me but that was not good enough for them. I called and left messages with the manager and he never returned my calls. This lasted over 2 weeks and we never even got the car even though they took our info and ran our credit. I talked to the finance manager and he said that we were approved a long time ago. I stopped calling and they never called me back. I think they didnt want to bother with me if they could sell it locally but kept me stringing along just in case. No customer service in this place and I wouldnt waste my time with them again. More

I had a leased car that I had planed to buy. Dan help set up the time for the Certification and he was nice enough to take me back to work and then picked me up when the certification was completed. set up the time for the Certification and he was nice enough to take me back to work and then picked me up when the certification was completed. He was very professional, honest and courteous He helped me explore all my options regarding buying a new car, used car or my current lease. More

My husband & I are new to the United States and needed to buy a car. We were pleasantly surprised to be greeted by Gary who not only took us through all the finer details of purchasing a vehicle, p needed to buy a car. We were pleasantly surprised to be greeted by Gary who not only took us through all the finer details of purchasing a vehicle, permits, etc. but also had an in-depth knowledge of all of VW's products. His friendly, prompt & knowledgeable service has left us feeling happy & extremely comfortable with him. We will be returning within the next 6 months to purchase a car for myself. More

When I started my car shopping experience I didn't think there was a chance in the world I would find myself rating any dealer, let alone the overall experience as 5 stars. Fortunately, a family friend rec there was a chance in the world I would find myself rating any dealer, let alone the overall experience as 5 stars. Fortunately, a family friend recommended Fox Valley VW - Schaumburg. In my opinion they are the exception to the rule on professionalism in this industry! The folks at this store actually made car buying PLEASANT. This was my first purchase after spending the last 12 years leasing. My concerns were first and foremost: finding a vehicle with an excellent safety rating that had features conducive to my families needs, a clean car fax, financing options, warranty and of course...value. As I ventured through other area dealers my anxieties heightened because of one bad experience or another. I quickly added customer service and dealer reputation to my list of concerns. At Fox Valley VW (Schmg)all of these needs were met and more! I had the good fortune of working with Anthony & Jim. They were understanding of my fears, worked within MY parameters and incredibly knowledgeable of their inventory. They seemed to genuinely care whether I found the "right" car and when I did - they made the rest of the process smooth and painless...even going so far as to put the car through the VW pre-certification process for best warranty coverage as I waited. They even managed to make me laugh on several occasions! The entire staff was welcoming to my kids (and their behaviors!) and didn't miss a beat in helping to keep them entertained. Even though I was purchasing the car on a busy day, I didn't feel rushed out the door after the check was signed and the time and patience was given to go over all the features of the car with me as well as answer my questions. It has been 4 months since the purchase of my car...I have continued to stop in for the free car washes :) and I continue to be thrilled with not only my purchase but my choice in dealers. I recommend this dealer to everyone. There is no need to go through the headaches and hassles of car-buying elsewhere when there is a staff like this willing to work for customer loyalty. More

When I went shopping for a used car, i went to several different places. i found a lot of sales people to be unpleasent and not willing to take the time to present the cars correctly, until i went to fox different places. i found a lot of sales people to be unpleasent and not willing to take the time to present the cars correctly, until i went to fox valley volkswagen in shaumburg, where the service and sales staff were super friendly. ive already told many friends about the positive experience and anyone looking for a used car should definatly go there. -Jenna More

I purchased my CC from Fox Valley Volkswagen in Schaumburg. After shopping around extensively I found the staff at the Schaumburg dealer to be the most knowledgeable and the most fair in pricing. Schaumburg. After shopping around extensively I found the staff at the Schaumburg dealer to be the most knowledgeable and the most fair in pricing. I actually paid less and I get more with the perks they throw in. Thanks Jim and Rob. More

I met with them to buy an EOS and they took way too long to negotiate a price for the car and made us fill out pages of paperwork even though they didn't have the car I wanted available and would have to ge to negotiate a price for the car and made us fill out pages of paperwork even though they didn't have the car I wanted available and would have to get it from another dealer. I went to Mt Prospect to Autobarn VW and got a much better price for a more expensive model with no problems in less than half the time and was treated with far more respect. I am so glad I desided to take the time to shop around. More