Castle Volkswagen of Schaumburg

Excellent experience from beginning to end. Very straighforward process. Anthony was honest, patient and helpful. He took the time to show me a wide variety of cars and options. Anthony wasn't pushy straighforward process. Anthony was honest, patient and helpful. He took the time to show me a wide variety of cars and options. Anthony wasn't pushy at all. He provided helpful information. The dealership was very comfortable and clean. Also, they were quick to prepare the vehicle with a full tank of gas and ready for me to take it without any unnecessary delays. Also, I feel that I got a very good deal and Anthony was accommodating with that. More

Great service. Great overall experience.I love the ease of buying a car here, no pressure and the knowledge of the staff is good. The car was delivered in excellent shape , but this service department is o of buying a car here, no pressure and the knowledge of the staff is good. The car was delivered in excellent shape , but this service department is outstanding. My wife is just thrilled with this car. More

Our sales respresentative Mark Rover was very helpful in showing me all the car options available for what I needed. He was very patient by allowing me to test drive 3 cars before I made my final decision. showing me all the car options available for what I needed. He was very patient by allowing me to test drive 3 cars before I made my final decision. The price negotiations went smoothly and quickly. Also, even though we came in the dearlership in the late afternoon on a Saturday I was able drive out of the dealership with the car that same day. More

Gary gave us an excelent customer service. The quality of his work was excelent and gave us all the information we wanted. He was nice and friendly, he make us feel like in family. The shopping experience wa his work was excelent and gave us all the information we wanted. He was nice and friendly, he make us feel like in family. The shopping experience was nice we had a good time and a lot of fun. About the price we cant complain, we felt satisfied. More

I felt right at home at the VW dealership. Dan Sheth did a great job explaining prices and what I could expect out of my new car. The process was smooth and the people were extremely friendly. I would rec a great job explaining prices and what I could expect out of my new car. The process was smooth and the people were extremely friendly. I would recommend this place to all my friends/family if they ever think about purchasing a new car. More

I went to Fox Valley Volkswagen looking for a new car to either lease of purchase. I ended up buying a 2011 Jetta TDI. The staff was helpful, accommodating, and knowledgeable. The financial process was easy either lease of purchase. I ended up buying a 2011 Jetta TDI. The staff was helpful, accommodating, and knowledgeable. The financial process was easy and whole thing went pretty quickly. My sister also had a positive experience there as well. More

I have been a customer at Fox Valley VW for approximately the last 4 years. I have had numerous visits for regular maintenance and emergency fixes (flat tires, etc.) The Service Staff is a great group of gu the last 4 years. I have had numerous visits for regular maintenance and emergency fixes (flat tires, etc.) The Service Staff is a great group of guys -they're friendly, professional, knowledgeable and helpful. I highly recommend this service staff to anyone with a VW! More

The guys were very cool. not push at all, let you take your time in choosing, listen to your needs and concerns and are laid back, fun attitude. I very much enjoyed the entire experience. And even after your time in choosing, listen to your needs and concerns and are laid back, fun attitude. I very much enjoyed the entire experience. And even after I bought the car, they checked in to see how i like the car and I still go there for all my service needs. Its also worth mentioning that their service group is EXCEPTIONAL as well. on time, professional and always do the best work for you car needs. They also help find me coupons on bigger priced services like the 40K service and such great crew at the Fox Valley dealership. Go see Dave and Anthony, they are the SUPER DUO.. ! More

After calling two dealers in the area and waiting one to two days for an appointment Fox Valley had no problem to see me right away, they have fast service, and no waiting just my kind of a Service dept. pa two days for an appointment Fox Valley had no problem to see me right away, they have fast service, and no waiting just my kind of a Service dept. parts dept was helpful and had the parts in stock. More

After searching vehicles on line and then calling dealers After searching vehicles on line and then calling dealers who assured me the vehicle I wanted was available then to find out while visiting said deal After searching vehicles on line and then calling dealers who assured me the vehicle I wanted was available then to find out while visiting said dealer that the car was sold and being hard pressed into something else, my patience was near it's end. It was with great reluctance I drove into Fox Valley VW to search out one more internet deal. Surprisingly while I searched the car lot I found the advertised vehicle. More surprising no sales person jumped on me as I sized up the vehicle. I thought to myself it's 7pm on a Thursday night they must be ready to close or the pitch would have started. After sizing up the car (which was better than I had envisioned). I walked into the dealership,a place which in the last few weeks had been quite dissapointing. Upon entering I was met by Greg Kostelny who introduced himself and asked if he could be of help. We talked about the car I was interested in and he was very knowledgable of my selection even though it was a used vehicle by another car maker and not a VW. After test driving the vehicle I explained that my wife would have to see the car and asked if I could leave a deposit to hold the car and that we would return the next day. Greg suggested that I could take the car home, let my wife test drive it, and even have my mechanic check it over. We did just that and returned to discuss the deal the next afternoon. We very easily reached agreement on trade in value, purchase price, extended warranty and the dealer also threw in free lifetime car washes and a paint protection program for three years. It was painless. The finance manager Jim Convalle added to the good times by not only explaining the extended warranty program to us completely but he was also able to offer the plan we wanted with a lower deductible at no extra charge. I have to admit that at no time during the negotiations did me or my wife feel pressured. We had some differences with trade in value and pricing ( my wife was hoping to haggle ) but they were negotiated with respectability and fairness. All in all a very nice experience. I felt like I was dealing with friends and not adversaries. When my son needs a car I know where we will be looking. Gary & Nancy . More