Castle Volkswagen of Schaumburg

Kevin,Jim and Matt were helpful. They answered all my question promptly making my decision to purchase the Jetta very easy. They gave me alot of information making it easy to drive away with a new car. question promptly making my decision to purchase the Jetta very easy. They gave me alot of information making it easy to drive away with a new car. And I'm excited that I can come back for an informational group meeting so that I can address any question that I may have come up and also that they will show me how to change my tires. I think that is one of the most important things a driver should know since I have encounter many people who drive and don't even know how to change the tire. I'm really glad that my son and I dropped into your dealership to check out your vehicles. Thanks for a great experience. Alison Maniglia More

These guys were great! It was a no pressure atmosphere. They were all friendly and informative. David is a great salesperson. He knew how to use humor to make you feel comfortable with the situation. Th They were all friendly and informative. David is a great salesperson. He knew how to use humor to make you feel comfortable with the situation. They spelled everything out clearly to help me make the best decision possible. I went to nine other dealerships while looking for a car and none of them could touch the customer service level of this dealership. I had salesmen calling and texting me all day when I was clear on my plans. When I walked out of this dealer to continue looking, I told him I would call him and he waited for my call. Unlike everyone else. I will definitely be referring all my friends and family there. More

i had a no hassel tradein and purchased a new car,everything well explained and told to call if any questions, got color i wanted car,everything well explained and told to call if any questions, got color i wanted More

Great dealership. Got the price quote online so i did not need to fight over the price with anybody. The whole process took few hours but at the end i left satisfied with a great deal being a brand new not need to fight over the price with anybody. The whole process took few hours but at the end i left satisfied with a great deal being a brand new jetta. I would definitely recommend this dealership to anyone. Much better service than some other one's i have visited over past two months. More

THIS DEALERSHIP WENT FAR ABOVE AND BEYOND TO MAKE MY EXPERIENCE A HAPPY ONE. THE WERE HELPFUL AND COURTEOUS. EVEN AFTER THE PURCHASE OF THE VECHILE THEY WOULD ANSWER MY CALLS IMMEDIATELY WITH ANYTHING I EXPERIENCE A HAPPY ONE. THE WERE HELPFUL AND COURTEOUS. EVEN AFTER THE PURCHASE OF THE VECHILE THEY WOULD ANSWER MY CALLS IMMEDIATELY WITH ANYTHING I DID'NT UNDERSTAND ABOUT THE CAR. I AM VERY PLEASED AND HAPPY WITH MY NEW CAR, AND WOULD PURCHASE FROM THEM AGAIN. More

i came to get my jetta's satellite radio fixed. I was not working as it did not show the radio ID which is used for subscribing to sirius radio service. Bob helped me fixing it.I liked the service center ver working as it did not show the radio ID which is used for subscribing to sirius radio service. Bob helped me fixing it.I liked the service center very much. More

Went back to this dealership because had previously shopped for Rabbit for my son, but bought in CA where he was moving to; kept Greg's card hoping could "pay him back", and had great experience buying shopped for Rabbit for my son, but bought in CA where he was moving to; kept Greg's card hoping could "pay him back", and had great experience buying a hard to find Carbon Steel DSG 4 door GTI with no extras! Got a good price and very fair trade on my car with minimal and friendly session with his manager (Patrick?) then had to hold my breath while they tried to find my car and they finally found just off the boat in Houston and got to me in less than 10 days. Hoping the service dept is just as good since VW dealers have pretty bad rep in this regard... More

I had a fantastic experience at Fox Valley VW Schaumburg. I was able to set up my test drive online so I could work it into my busy work schedule - Mark was very helpful and a wealth of knowledge on the feat I was able to set up my test drive online so I could work it into my busy work schedule - Mark was very helpful and a wealth of knowledge on the features of the car. I had some concerns about the built in phone feature that I'd seen act up in other cars and he was so great to help me test them out! When I came back a few days later to buy it was a breeze...great price on my trade, and and amazing value on the car I purchased. I especially appreciated the friendly, easygoing style Mark has-not the typical pressure/hard sales environment. I felt like they really wanted to get me in a great car at a great value. Bonuses to this dealer include lifetime of free car washes and a cool auto butler detailing service. And of course I am rest easy with the included maintenance and free roadside assistance! I'm very pleased with my experience at this dealer. More

While having my 1999 Volkswagon Cabrio in for service, we were looking at used cars when Mark offered to help us. His pleasant, no pressure personality was so refreshing. We ended up buying a used Honda fro were looking at used cars when Mark offered to help us. His pleasant, no pressure personality was so refreshing. We ended up buying a used Honda from him, and although the process took hours, he made it enjoyable. More

Anthony was very upfront and honest about his opinions between the two cars I was thinking about, VW Golf 2.5 and VW Golf TDI, after talking with him and asking his take on my driving habits he was very u between the two cars I was thinking about, VW Golf 2.5 and VW Golf TDI, after talking with him and asking his take on my driving habits he was very upfront about the TDI not really being suited to my driving style, but we also spoke to a mechanic named Dave, who also agreed with him, they both could have easily have told me to get the more expensive TDI, but did not. I was very pleased with both of their honest answers. The Dealership itself was very clean, the service bay area was extremely clean which I was not expecting due to the work that is done back there. More