Castle Volkswagen of Schaumburg

The quality of customer service exceeded my expectations that extended to the mechanic who assisted me with my maintainence issue. I've never been to a dealer that took the time to get to know the customer that extended to the mechanic who assisted me with my maintainence issue. I've never been to a dealer that took the time to get to know the customer AND introduced the mechanic who was going to be doing the work on my car. Brandon Lewis is an exceptional service writer with outstanding values in the automotive and hospitality industry. I will definitely continue to do business with Brandon Lewis and Fox Valley Volkswagen Schaumburg. Thank you, More

Best service ever. Ryan in the service department always takes amazing care of us and always a pleasure to work with. Thank you for everything! The Perri's takes amazing care of us and always a pleasure to work with. Thank you for everything! The Perri's More

I really enjoy dealing with Branden. He is always friendly and helpful. Service is very prompt and I am ususally in and out within minutes. Thanks. friendly and helpful. Service is very prompt and I am ususally in and out within minutes. Thanks. More

My boyfriend and I had a wonderful experience at Fox Valley VW in Schaumburg. We spent an entire Saturday going up and down the dealerships on Golf Rd. We came back to Fox Valley VW to purchase our ca Valley VW in Schaumburg. We spent an entire Saturday going up and down the dealerships on Golf Rd. We came back to Fox Valley VW to purchase our car because they had the best customer service, knowledgeable sales associate, and were non-pushy like some of the other dealers. We told Dan what was important to us and he found the perfect car to fit our needs. I will definitely recommend him and Fox Valley VW to any friend looking to buy a car. More

I had a fairly good experience with the dealership. My car was ready on time and paperwork was swift. Dan came across very friendly and understanding. Since it was my first car buying experience in US, I car was ready on time and paperwork was swift. Dan came across very friendly and understanding. Since it was my first car buying experience in US, I felt very comfortable. More

Ryan has been my Service representative for several years. He is always polite, knows his business and always goes the extra mile for me, even if he has to stay late. Thanks Ryan and all your great years. He is always polite, knows his business and always goes the extra mile for me, even if he has to stay late. Thanks Ryan and all your great mechanics. More

This was our second service experience with Ryan and my wife and I are once again floored by the enthusiasm that Ryan has to make sure that we're satisfied with the service from Fox Valley VW. This what b wife and I are once again floored by the enthusiasm that Ryan has to make sure that we're satisfied with the service from Fox Valley VW. This what brings back customers and we'll certainly put Fox Valley at the top of the list because of Ryan's concern for us and excellent service. More

I had to get my tires looked at. Brandon was the one who wrote up my service and explained everything to me right from the beginning. He came to the waiting room and gave me updates and really made me feel wrote up my service and explained everything to me right from the beginning. He came to the waiting room and gave me updates and really made me feel welcome. Everyone in the place was very professional and the cashier that checked me out at the end was very friendly. More

This was not my first time buying a car from this dealer. I have always received excellent customer service and great deals! I went in to trade my Jetta for a Tiguan and Greg was extremely helpful and wanted I have always received excellent customer service and great deals! I went in to trade my Jetta for a Tiguan and Greg was extremely helpful and wanted to make sure I was happy with my choice. He made the whole car buying experience easy and exciting! I will be a VW owner for life and always recommend them to everyone I know! More

They were very accomadating to what i was looking for and worked very hard to get my car payment in the ränge i needed. They were patient and informative, giving me information on all the options i had when worked very hard to get my car payment in the ränge i needed. They were patient and informative, giving me information on all the options i had when it came to leasing a car for the first time. More