Castle Volkswagen Downers Grove - Service Center

When I went to the PUGI Volkswagen dealership in Downers Grove, I was immediately attended to and treated like family. They were very helpful and seemed to really want to help take care of all of my interes Grove, I was immediately attended to and treated like family. They were very helpful and seemed to really want to help take care of all of my interests and answer any questions I may have had. Being a first time buyer, and a recent college graduate, Liz was very understanding about finding a car that was affordable along with figuring out the best possible options to make a car more affordable. She was able to recommend the 2013 VW Passat with its bigger size and better options on the basic model compared to the others. Since I was a recent college graduate, Liz was able to use a college credit to help with the price of the car along with being very open to working with me to make the best deal for her and I possible. I have been a proud owner of a Passat for the last year and couldn't be happier. Given that this was my first experience buying a car I can't really compare with past experiences, however comparing my experience to those of my friends at other dealerships, the customer service at PUGI is unparalleled. From bringing my car in for it's checkups and oil changes, they genuinely seem to care about you and your car. Overall this was the best experience I could have asked for and I have referred multiple friends and co-workers to PUGI who were in the market for a new car. More

Very quick service. Bought a few new warranty for the car. Liz helped move the process along so I could be back on the road. car. Liz helped move the process along so I could be back on the road. More

I'll never return to this dealership, they were very rude. They did not explain the warranty and made me pay the $600 for simple maintenance. rude. They did not explain the warranty and made me pay the $600 for simple maintenance. More

Always I feel the difference of the well quality work done on my can when driving it back home. All staff is very professional, friendly, and helpful. Today I dropped my car in the morning for repair a done on my can when driving it back home. All staff is very professional, friendly, and helpful. Today I dropped my car in the morning for repair and picked it up in the evening. They gave me ride from dealer to work and from work to dealer in brand new VWs as always. I'm customer for 12+ years and their service gets better and better. Congratulations! Miguel Soto More

We have had two major services from Pugi and I've worked with Brian both times. Brian goes far above and beyond my expectations. Each time, the work was done right, the first time. I would not hesitate t with Brian both times. Brian goes far above and beyond my expectations. Each time, the work was done right, the first time. I would not hesitate to send anyone to Pugi for sales or service. More

I came in for my 10,000 mi service appointment which I was told I could get done on my lunch hour. I sat in the waiting room with three magazines wondering if I'd get back to work on time. I finished was told I could get done on my lunch hour. I sat in the waiting room with three magazines wondering if I'd get back to work on time. I finished one magazine and just started another when I heard my name being called that my vehicle was serviced washed and ready to go another 10,000 miles. Thank you for being very true to your word. 35 minutes later I was on the road and back to work on time. Yeh Pugi! More

The remodel looks great. I always have a positive experience while waiting for my car to be serviced, even in the middle of all the remodeling it was easy to get my car in and out quickly. experience while waiting for my car to be serviced, even in the middle of all the remodeling it was easy to get my car in and out quickly. More

Service kept me informed of progress: Inspection Service kept me informed of progress: Inspection completed, reviewed report 10 Minutes Oil change done 10 Minutes invoice done, pay cashier Service kept me informed of progress: Inspection completed, reviewed report 10 Minutes Oil change done 10 Minutes invoice done, pay cashier 10 Minutes wash completed 10 Minutes car delivered More

I want to give this rating to tell you that I had a Good experience working with my Salemen Andra who was wonderful. Mr. Andra was supportive in answering all of our questions and he was very patience in al experience working with my Salemen Andra who was wonderful. Mr. Andra was supportive in answering all of our questions and he was very patience in allowing us to look around without any pressure of trying to buy a car. He worked hard on making sure that the price we were looking for worked for us. Within two weeks I was there working with Mr. Andra to purchase two cars and both times the experience was Good and he did an excellence job in every area that we had to work together in. More

Tried to con me into a $2700 repair, I refused the service and they charged me $70 for running the codes. Another mechanic checked the codes, turned out in fact it was just a sensor that needed to be service and they charged me $70 for running the codes. Another mechanic checked the codes, turned out in fact it was just a sensor that needed to be cleaned. I contacted them to demand a refund based on the fact that they charged me to lie to me, they told me I had no evidence (I do) and I could do nothing about it. I filed a complaint with VW and they said there was nothing they could do about it if the dealership refused to cooperate. More