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Castle Volkswagen Downers Grove
Downers Grove, IL
226 Reviews
Welcome to Castle Volkswagen Downers Grove, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our great reviews and top-notch level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Downers Grove, Naperville, Oak Brook, Bolingbrook, and Lombard by delivering a seamless and enjoyable car-buying experience.
At Castle Volkswagen Downers Grove, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 226 reviews
May 19, 2012
I leased a CC and my mom leased a Jetta from Pugi and it was the most seamless car buying process we have ever had from start to finish. Nate is the man and definitely an expert as his knowledge of Volkswa was the most seamless car buying process we have ever had from start to finish. Nate is the man and definitely an expert as his knowledge of Volkswagen is unparalleled. During delivery of the car he spent extra time answering every question I had. I also talked to much of the other sales staff while waiting for paperwork and they are all top notch also. Great experience/staff/customer service and we will definitely be back in the future. More
by kpklink
Employees Worked With
Nate Gieseke
October 29, 2011
I went in to buy a used Jetta. I test drove the car with Rinaldo and bought the car with John. Both were very approachable, polite and not pressuring in any way shape or form. I would definitely buy from th Rinaldo and bought the car with John. Both were very approachable, polite and not pressuring in any way shape or form. I would definitely buy from them again. Excellent people to work with all around and I would recommend them. More
by eljeffe418
Employees Worked With
Rinaldo, John
October 26, 2011
Recently purchased a new 2012 Sportwagen. Matt Hines was terrific to work with. The shopping experience was low pressure, fair, and respectful of my time. I would recommend Pugi VW, and Matt Hines specific terrific to work with. The shopping experience was low pressure, fair, and respectful of my time. I would recommend Pugi VW, and Matt Hines specifically, to friends. More
by T_McGovern
Employees Worked With
Matt Hines
September 02, 2011
Tried to con me into a $2700 repair, I refused the service and they charged me $70 for running the codes. Another mechanic checked the codes, turned out in fact it was just a sensor that needed to be service and they charged me $70 for running the codes. Another mechanic checked the codes, turned out in fact it was just a sensor that needed to be cleaned. I contacted them to demand a refund based on the fact that they charged me to lie to me, they told me I had no evidence (I do) and I could do nothing about it. I filed a complaint with VW and they said there was nothing they could do about it if the dealership refused to cooperate. More
by dsblubaugh
Employees Worked With
service Manager
November 26, 2010
I bought a new vw bug from bobby four years ago. now i was in the market for a used vw bug for my daughter. i bought it tonight! bobby is great! he is attentive, flexible, and honest. I would highly reco was in the market for a used vw bug for my daughter. i bought it tonight! bobby is great! he is attentive, flexible, and honest. I would highly recommend him to anyone who is looking to buy a car! great guy! More
by Lisa Speziale
Employees Worked With
Bobby Torres
April 01, 2010
I took my VW Jetta here for service and I found the staff to be extremely honest and straightforward. I don't usually find time to write reviews, but I just had to let people know that this Volkswagen deale to be extremely honest and straightforward. I don't usually find time to write reviews, but I just had to let people know that this Volkswagen dealership is full of great, honest people. Definitely would recommend! ~Nicole from Downers Grove, IL More
by nikster
Employees Worked With
Mike
