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Castle Volkswagen Downers Grove
Downers Grove, IL
220 Reviews
Welcome to the Castle Volkswagen Downers Grove website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Volkswagen car, truck, or SUV you will find it here. We have helped many customers in or near Downers Grove, Naperville, Oak Brook, Bolingbrook and Lombard find the Volkswagen of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. Castle Volkswagen Downers Grove has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 220 reviews
September 18, 2012
I was extremely satisfied with my car shopping experience at Pugi Volkswagon in Downers Grove! I started my search at Autobarn in Countryside and was very dissapointed. The salesman took his time calling me at Pugi Volkswagon in Downers Grove! I started my search at Autobarn in Countryside and was very dissapointed. The salesman took his time calling me back and by the time he got back to me the car I wanted was no longer available. I called to complain to the manager and was never called back. I took my search to Pugi and spoke with Mike. He responded immediately and found the exact car I wanted in record time! He let me borrow a car since my other car had sold until my VW was ready to take home. He even picked me up at home to get loaner on his day off. He was extremely honest and stuck to the price i requested to the dollar! So refreshing to work with such an honest and kind salesperson! I returned to get my free carwash and he checked in with me to see how I was liking my car. I would recommend this dealership and especially Mike to anyone interested in buying a Volkswagon! I am a very happy customer and will return to Pugi to buy my next car in the future! Thank you Mike and thank you Pugi for making my car shopping experience so easy! More
by ajbh
Employees Worked With
Mike Sarovich
Helpful September 11, 2012
We came in to purchase a new car, Andre was our sales person and was very kind and helpful. We purchased a vehicle at a fair price to both parties. The only complaint would be the length of time the enti person and was very kind and helpful. We purchased a vehicle at a fair price to both parties. The only complaint would be the length of time the entire purchase took, however it was very busy that day. Overall the experience was great and I would recommend this dealership to anyone looking to purchase a VW. More
by jwcc89
Employees Worked With
Andre
September 10, 2012
I found pugi Volkswagen on the internet and they were helpful since the minute I called them. The customer service was great and I am satisfied with my purchase. Overall good experience! helpful since the minute I called them. The customer service was great and I am satisfied with my purchase. Overall good experience! More
by phate36
Employees Worked With
Andre
September 06, 2012
Nice Cars, good prices. Finance guy really explained Nice Cars, good prices. Finance guy really explained things to me and seemed to have my best intrest at heart. The process took a 5 hours, but ov Nice Cars, good prices. Finance guy really explained things to me and seemed to have my best intrest at heart. The process took a 5 hours, but overall a goo experience. More
by Llawson1
Employees Worked With
Andre
September 05, 2012
Wow! I can't believe the great reviews. When we walked in this dealership Andre was sitting at the reception desk in front. He did not get up to greet us and did not act at all interested in helping us. He w this dealership Andre was sitting at the reception desk in front. He did not get up to greet us and did not act at all interested in helping us. He was doing something on the computer. We asked for more info. On the current lease deals for a Jetta and he told us to look on the Internet! What? He then said we could go over and look at the Jetta on the showroom floor. He still did not get up from the computer. Finally he reluctantly looked on the computer to find out what the lease deals were being advertised, but my question is...shouldnt he know and be trying to help us get the best deal? Finally we did go to test drive a new Jetta, and he apparently did not know much about the car as it would not accelerate over 25 miles an hour! Either something was wrong with the vehicle, or there was some other reason it wasn't accelerating, but he had no clue. We stopped to put in gas because he thought it may be that. When we got back to the dealership, we left, because we had wasted too much time already. There were no apologies, nothing. A manager has not even responded to the contact us form I filled out to complain. Horrible experience! Will not go there again or recommend to anyone. They must not need sales. (and by the way we did lease a vehicle from another dealership that day and the deal we got was better than what we would have gotten there and they treated us like valued customers) More
by Jknmom
Employees Worked With
Andre
August 28, 2012
I had a very great experience at the dealership, and I would reccomend anyone great service. I was at the dealerdhip for a long time but, it was well worth the wait. Thanks, Andre would reccomend anyone great service. I was at the dealerdhip for a long time but, it was well worth the wait. Thanks, Andre More
by desiriathompson
Employees Worked With
Andre Jennings
August 28, 2012
Great service. So glad I went here. They were extremely helpful, specially when it came to getting me the loan. Would totally recommend this location. Thanks PUGI! helpful, specially when it came to getting me the loan. Would totally recommend this location. Thanks PUGI! More
by modestomedina
Employees Worked With
Andre Jennings
August 27, 2012
I am admittedly a hard sale for the dealer and I demand a good price! Andre was great and very friendly to work with. After negotiating, I feel like I got a great price and will definitely continue to take good price! Andre was great and very friendly to work with. After negotiating, I feel like I got a great price and will definitely continue to take my car to the dealership for service. The new dealership (which was under construction when I was there) looks great and I believe it is becoming a first-class dealership. More
by cenick
Employees Worked With
Andre
August 27, 2012
Andre was great, was not pushy, he was very informative Andre was great, was not pushy, he was very informative and again not pushy, that's why i felt confortable and i bougth the car from him within one Andre was great, was not pushy, he was very informative and again not pushy, that's why i felt confortable and i bougth the car from him within one hour, don't forget i did my home work before though. when i noticed he gave me a good deal i closed on it and andre made a lot easier. thank you. have a good luck with your car search J.D.,M.D. More
by LGASMI
Employees Worked With
Andre
