Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Volkswagen Downers Grove
Downers Grove, IL
226 Reviews
Welcome to Castle Volkswagen Downers Grove, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our great reviews and top-notch level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Downers Grove, Naperville, Oak Brook, Bolingbrook, and Lombard by delivering a seamless and enjoyable car-buying experience.
At Castle Volkswagen Downers Grove, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 226 reviews
July 26, 2023
BOY OH BOY Where do I start? Three years ago my brother bought a certified 2016 Volkswagon Tiguan from this family owned business that prides itself on its customer service and t Three years ago my brother bought a certified 2016 Volkswagon Tiguan from this family owned business that prides itself on its customer service and the quality and reputation of their cars. He brought the car to their service department every 10k miles for service and maintenance and was very pleased with his experience and the quality of his Volkswagon. He felt so confident in this car that he sold it to his nephew, my son. How exciting to have such a nice quality car at the age of 16! My brother took it in for one last service and maintenance check at 85k miles and handed the keys to a very excited young man. The car was driven for exactly THREE days after a full service and maintenance check by PUGI DOWNERS GROVE and had CATASTROPHIC ENGINE FAILURE due to blown fuel injector and leaking oil seals none of which were identified at the maintenance check. Additionally no warning lights went on until engine was in full failure. If these issues were properly identified by PUGI DOWNERS GROVE this entire situation could have been avoided. Instead my son's car now will cost more than he paid for it to repair and it sits in the PUGI DOWNERS GROVE lot for over three weeks with nobody wanting to take any responsibility for what happened. General manager pushes it to owner who pushes it to corporate who says sorry but we can't help you. THIS IS NOT ACCEPTABLE. THIS COMPANY NEEDS TO TAKE SOME RESPONSIBiLITY FOR THE DAMAGE THAT OCCURRED TO THIS CAR. We have done everything right by servicing it and taking care of it and they MISSED the signs in a simple maintenance check that could have prevented this. This is not only financially damaging to a young man with his first car this is emotionally damaging to everyone involved. More
by Jen M
Employees Worked With
Dominick
September 26, 2022
Over the weekend, I walked in without an appointment and was warmly greeted by the dealer's sales manager, the used car manager and a sales associate! Within minutes of explaining what I was looking for, I was warmly greeted by the dealer's sales manager, the used car manager and a sales associate! Within minutes of explaining what I was looking for, I was out on the road for a test drive. While I was planning to purchase a car the same day, at no point did I feel pressured to make a decision, or was talked into a different car that I had no interest in purchasing. Robert did a terrific job of listening to my needs, Odis understood the unique financing challenges that I was under, and together worked to help make my purchase come together. Overall, this was the most smooth vehicle transaction I've had to date. You're obviously searching for a car, otherwise you wouldn't be reading my review... don't hesitate to visit Pugi Volkswagen. The entire team will take terrific care of you! More
by newyorkone
Employees Worked With
Robert Cruz & Odis Home
May 28, 2022
This is my 5th purchase from Pugi. They have always been a pleasure to do business with……..kind, honest and not pushy is the best I can describe them. Just purchased my new Jetta, Sco They have always been a pleasure to do business with……..kind, honest and not pushy is the best I can describe them. Just purchased my new Jetta, Scott and Robert were the best!! More
by KatiaPoggiolo
Employees Worked With
Robert and Scott the manager
August 24, 2021
Went to see the 2017 Subaru Forester Limited AWD Sport Utility Black SUV. The vehicle had a hanging passenger side view mirror and an unfunctional passenger back window. None of this was mentioned in th Utility Black SUV. The vehicle had a hanging passenger side view mirror and an unfunctional passenger back window. None of this was mentioned in the sales description. Sales rep. Devon wasn't friendly at all and was cocky, he wasn't willing to negotiate at all. All other staff were friendly. I was in and out. They didn't get my business. More
by Eva
Employees Worked With
Devon
June 09, 2021
so far no good. With an appointment made a few days prior, the service center hasn't gotten to my car for 1/2 the day already. When asked if a loaner car could be given, they told us not unless they d prior, the service center hasn't gotten to my car for 1/2 the day already. When asked if a loaner car could be given, they told us not unless they determine they cannot fix the car same day. Well we brought it in for air conditioning compressor and etc...If they haven't even evaluated the car with an appointment in 5 hours, how in the world do they know if they can fix the car same day. Service still hasn't called us. They should simply be like the old days and take care of the customer. Loaner cars were part of the "service" at a dealership...perhaps not for an old change, but for a bigger job. I am not impressed with this customer service thus far. More
by AnitaPTherapy
Employees Worked With
dnk
April 09, 2021
Horrible experience. Save your time and dignity and don't visit this dealership. Bill the sales manager was fine but then I was handed off to a salesman that LITERALLY told me "I don't care if we make this d visit this dealership. Bill the sales manager was fine but then I was handed off to a salesman that LITERALLY told me "I don't care if we make this deal, we've sold like 7 cars today." I was asking for $5 dollars less a month on the payment. Yes 5. This salesman is the reason why there's a stereotype about car dealers. More
by StayAwayFromDGPugi
Employees Worked With
Bill initially
April 09, 2021
Great service!! Both Odis Horne and Robert Cruz were extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!! extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!! More
by claudiamejia877
Employees Worked With
Odis Horne, Robert Cruz
November 13, 2020
Always have a great experience at Pugi in Downers Grove. My Mazda CX5 (purchased at Pugi) is for business, and they always take good care of me with maintenance - reminding me what needs to done in the fut My Mazda CX5 (purchased at Pugi) is for business, and they always take good care of me with maintenance - reminding me what needs to done in the future so I can plan accordingly. they even washed my car! More
by marysv
Employees Worked With
Bill and maintenance department
