Castle Volkswagen Downers Grove

Bought a car from Andre a few months ago. He is the only person I buy cars from. So far, I have purchased four cars from Andre. Great to work with, great to do business with. person I buy cars from. So far, I have purchased four cars from Andre. Great to work with, great to do business with. More

I've bought two cars from Andre,a Jetta about three month ago and a Tiguan just yesterday, all i can say that he is a great salesperson, put a lot of effort in this transaction and always following up even a ago and a Tiguan just yesterday, all i can say that he is a great salesperson, put a lot of effort in this transaction and always following up even after the sale is done. More

I highly recommend this dealership in all aspects. Started our process with Countryside - even called our saleswoman from there from Pugi to confirm price and they didn't believe I was actually AT the Started our process with Countryside - even called our saleswoman from there from Pugi to confirm price and they didn't believe I was actually AT the dealership buying a vehicle. Pugi beat their price and closed the deal! Good for them! They have followed up in case we had any concerns. We utilize our free car washes. Always timely. Lizzie P was professional and personable. We will definitely return to Pugi again for future car purchases. So far we LOVE our Jetta TDI - amazing gas mileage. More

We have had two major services from Pugi and I've worked with Brian both times. Brian goes far above and beyond my expectations. Each time, the work was done right, the first time. I would not hesitate t with Brian both times. Brian goes far above and beyond my expectations. Each time, the work was done right, the first time. I would not hesitate to send anyone to Pugi for sales or service. More

The staff at Pugi went out of their way to make sure I got not only the best deal, but that I was comfortable throughout the entire shopping, buying, and paperwork process. got not only the best deal, but that I was comfortable throughout the entire shopping, buying, and paperwork process. More

This dealership is not only friendly but personable in every way! Truly a pleasure to walk into. Great people that want to help you get the most out of your car buying experience. Granted I have just rece every way! Truly a pleasure to walk into. Great people that want to help you get the most out of your car buying experience. Granted I have just recently switched from Countryside Volkswagen to Pugi so I hope they are able to service me to my fullest liking. With my initial car-buying experience there, I trust that wont be a problem. I would recommend Pugi to my friends and family 100% before they consider looking anywhere else! More

The remodel looks great. I always have a positive experience while waiting for my car to be serviced, even in the middle of all the remodeling it was easy to get my car in and out quickly. experience while waiting for my car to be serviced, even in the middle of all the remodeling it was easy to get my car in and out quickly. More

I came in for my 10,000 mi service appointment which I was told I could get done on my lunch hour. I sat in the waiting room with three magazines wondering if I'd get back to work on time. I finished was told I could get done on my lunch hour. I sat in the waiting room with three magazines wondering if I'd get back to work on time. I finished one magazine and just started another when I heard my name being called that my vehicle was serviced washed and ready to go another 10,000 miles. Thank you for being very true to your word. 35 minutes later I was on the road and back to work on time. Yeh Pugi! More

Service kept me informed of progress: Inspection Service kept me informed of progress: Inspection completed, reviewed report 10 Minutes Oil change done 10 Minutes invoice done, pay cashier Service kept me informed of progress: Inspection completed, reviewed report 10 Minutes Oil change done 10 Minutes invoice done, pay cashier 10 Minutes wash completed 10 Minutes car delivered More

I have purchased 2 VWs from Pugi, and my reason for being a return customer for over 13 years is the consistent and outstanding customer service this dealership delivers in both sales and vehicle service. W a return customer for over 13 years is the consistent and outstanding customer service this dealership delivers in both sales and vehicle service. Whether it's car maintenance and repairs, or a making a new car purchase, Pugi consistently delivers total honesty and quality. More