Castle Volkswagen Downers Grove

Was looking for a nice used car and found an 09 Jetta SE with only 17,000 miles on it! Called to ask if they still had the car there and got Andre on the line and he said that they sold one but had another with only 17,000 miles on it! Called to ask if they still had the car there and got Andre on the line and he said that they sold one but had another one exactly like it. When we got to the dealership we waited a couple minutes for Andre, because he was busy helping out some other car buyers. All in all Pugi is a great dealership and very helpful and reasonable. Andre was very nice and helpful even though he was busy with another customer at the same time as he was helping me. More

I like this dealership because they exceeded my expectations!!! I bought the new cc 2013 the executive model, and even though they didn’t have the color that I preferred…they found just the one tha expectations!!! I bought the new cc 2013 the executive model, and even though they didn’t have the color that I preferred…they found just the one that I wanted in different state and delivered in their store in record time…considering it was Christmas period and on top of that gave me really good deal!!! The sales associate Andre Jennings made all that happen and was really friendly and understanding and did everything in record time to get the car I wanted for the price I wanted!!! I certainly recommend this dealership and if you need sales associate that will make this happen…then look for my buddy Andre Jennings!:) I’m sure he will give his best to live a smile on your face when you live this dealership!!! More

Ask for Andre! He worked hard on our behalf (in the freezing temps of January) and is totally focused on customer service and customer satisfaction. We came to Pugi not knowing what car we wanted, and freezing temps of January) and is totally focused on customer service and customer satisfaction. We came to Pugi not knowing what car we wanted, and Andre did a great job showing us various models and packages - he deserves an A+ in patience. He also worked hard getting us the car and price we were looking for, and Adam, the Business Manager, got the paperwork done quickly. We are enjoying our new Passat - great car! More

Great purchase thanks Andre!!!! Great Dealership!!!will recommend them to all of my friends thanks Pugi very much, great customer relationships! Also I have a friend that is looking for a car, so I will se recommend them to all of my friends thanks Pugi very much, great customer relationships! Also I have a friend that is looking for a car, so I will see you again! More

I was planning to purchase a VW Jetta TDI from another dealer and stopped in for a test drive. after the test drive Andre was very helpful and convinced me to purchase with Pugi based on their customer se dealer and stopped in for a test drive. after the test drive Andre was very helpful and convinced me to purchase with Pugi based on their customer service and free car washes for life. I found value in this and made the purchase. More

I am located in Milwaukee and was in the market for a Honda Pilot. I contacted Pugi VW who had a used one on their lot and spoke with John Duerr who was extremely helpful . We discussed details, conditi Honda Pilot. I contacted Pugi VW who had a used one on their lot and spoke with John Duerr who was extremely helpful . We discussed details, condition of the vehicle and pricing over the phone due to distance. John was thinking out of the box and FacedTimed me on the IPhone so I could see the condition of then vehicle before making the long trip. We were not able to meet on the price but I would certainly like to deal with John on my next purchase if possible. I know he will do anything he can to make the sale. More

Wanted to buy in the neighborhood, but could not because of the high-pressured sales tactics. We also got high-priced offers on cars that were not equipped with what we wanted. I normally keep negative comm of the high-pressured sales tactics. We also got high-priced offers on cars that were not equipped with what we wanted. I normally keep negative comments to myself, but after the salesman yelled at me on the phone for not giving him a chance---I have to. We had specific options we need in a car. Other dealers listened to our needs and filled them with car options at great prices. Kyle offered nothing. Just kept asking for $500 committment to start working with us! Got past that, he brought in a car for us to look at. We had an appointment, but he was busy when we came in for the appointment. We waited, told him we were interested in the car and he was to call us back. He called back a few days later and had nothing to say! He didn't even remember what we talked about. Also, each time you call the Dealer, you get bounced around on the phone. This used to be a decent dealership. I had brought 3 cars there over the year. I could have brought 2 cars there just this month, but had to go elsewhere for service and fair pricing. More

I bought a used car i was very happy with the service andre jennings was a great usedcar sale men and me an my boy friend was very happy. andre jennings was a great usedcar sale men and me an my boy friend was very happy. More

My experience at Pugi Volkwagon was excellent. We were approached immediately but without the typical sales pitch. Andre understood that my first visit was a"test drive" day only. I was not leaving with approached immediately but without the typical sales pitch. Andre understood that my first visit was a"test drive" day only. I was not leaving with a car as I was not sure what brand I wanted. After a long fought negotiation the following day, we agreed on a price and I left extremely happy. I would recommend this dealership to my family/ friends and I will be back when the time comes. More

Great sales guy, great experience, tried very hard to understand our needs, explained value of purchase and made sure we were satisfied excellent follow-up. encouraged us to check out competitors as w understand our needs, explained value of purchase and made sure we were satisfied excellent follow-up. encouraged us to check out competitors as well More