Castle Volkswagen Downers Grove

I was looking for a used MINI Cooper and their price was very competitive. This was my first time purchasing a car without seeing it in person (I live in Canada) and Rey and Bill did a great job putting me very competitive. This was my first time purchasing a car without seeing it in person (I live in Canada) and Rey and Bill did a great job putting me at ease about the entire process. They went above and beyond their duties as sales representatives and kept me apprised of each step. They even offered to help arrange shipping! The only downside is that I couldn't thank them in person for all their help. I would definitely recommend Pugi for your next car purchase! More

Great Deal on a great car. Andre also provided great service. I got 2010 Jetta with low miles. I did not have to look any further. service. I got 2010 Jetta with low miles. I did not have to look any further. More

Negotiated a trade online as I lived in south dakota. Rey was very friendly and easy to work with from the start. Pugi gave me the best value for my trade and Rey really gave me a good picture of the ca Rey was very friendly and easy to work with from the start. Pugi gave me the best value for my trade and Rey really gave me a good picture of the car i was getting so there were no surprises when i got there. Customer service was A+ and Rey went the extra mile to get me new tires on the car and had the detail shop hand wax the car twice just so it would look brand new! Rey and Pugi have given me the best dealer experience I have ever had and I would highly recommend them to anyone! Thanks again! More

Had a very positive experience working with Andre. He definitely has patience and great customer service skills! Overall very satisfied with the customer service and the car and would definitely recommen definitely has patience and great customer service skills! Overall very satisfied with the customer service and the car and would definitely recommend this dealer and Andre!:-) More

Pugi provided a very positive car buying experience. The Pugi provided a very positive car buying experience. The sales team was knowledgeable about technical details of the car. Made recommendations about Pugi provided a very positive car buying experience. The sales team was knowledgeable about technical details of the car. Made recommendations about features that are not really necessary - a good sign. Communication was very friendly, prompt, and reliable. The sales transaction was in line with verbal agreements. Overall, Pugi leaves a very good impression as a trustworthy VW dealership. More

I had gone to other dealerships in the area before speaking with Lizzie and Pugi VW. She was very professional and had the exact car that I was looking for. I came in and immediately felt comfortable speaking with Lizzie and Pugi VW. She was very professional and had the exact car that I was looking for. I came in and immediately felt comfortable during the negotiating process. They were extremely fair and it was the customer care that sold me. Lizzie was kind and went through all the features the car had to offer. She took the time and showed me she actually valued me as a customer. It didn't just end with the sale of the car. When I bring the car in for service I'm treated with the same care as if I'm purchasing a new car all over again. They are extremely friendly and know the true meaning of Customer Care. I will come back to Pugi again and again. Thank You Lizzie for making my car shopping experience the best ever! More

Was in the market to buy a new GTI. Had a figure in mind and successfully negotiated with Sam and Andre to get a point where we were both comfortable. They're good people - would recommend. and successfully negotiated with Sam and Andre to get a point where we were both comfortable. They're good people - would recommend. More

I saw the car i've wanted forever on cars.com but it was in chicago and I am in Michigan, so I e-mailed about Pugi dealership about it. I got a very quick response from Jennifer, who for the next two weeks in chicago and I am in Michigan, so I e-mailed about Pugi dealership about it. I got a very quick response from Jennifer, who for the next two weeks helped me with any questions I had. I took a bus to Chicago, then a train to the stop in Downers Grove where the sales guy Ahmad picked me up and took me to the dealership. He was very nice and friendly and made sure I was comfortable while waiting for the financial person. After test driving the car and signing for it I drove it home to Michigan. Everyone I worked with there was very personable, helpful and friendly. I would recommend buying a car from them any time! More

Lease offer initially was much higher than advertised VW Jetta promotion on the wall. Same old car dealer tricks as usual. Know your numbers before you go in. Jetta promotion on the wall. Same old car dealer tricks as usual. Know your numbers before you go in. More

I was looking to trade in my 2009 VW Passat on which I had significant negative equity, for a new 2013 VW Passat on lease. I went to PUGI after getting two quotes from other VW dealers in the Chicagoland had significant negative equity, for a new 2013 VW Passat on lease. I went to PUGI after getting two quotes from other VW dealers in the Chicagoland area. Andre told me over the phone itself that if i had other quotes, he would better it. And when i went there, he actually bettered it significantly for me. Overall, i had a wonderful experience buying from them. Andre was especially patient in the process, even with our indecisiveness on which color to finally choose. Sam, the manager worked on my behalf to push for a higher credit category than what VW Credit originally approved me for, which benefited me significantly as well. Adam (Finance) was extremely straight forward and uncomplicated about the paper signing process and it went a lot smoother and faster than my earlier experiences. All in all, a great experience with PUGI, I got what i wanted and would recommend the dealership to anyone looking to buy a VW. More