Castle Volkswagen Downers Grove

Visited the dealership because it was close to home, took a test drive and the 09 Jetta drove good, wasn't convinced as I am used to SUV's but was looking for decent gas mileage and did not want to settle f a test drive and the 09 Jetta drove good, wasn't convinced as I am used to SUV's but was looking for decent gas mileage and did not want to settle for a 4 cylinder, Jetta has 5 cylinders and good pick up, still looked around and considered an Accord with a V6, but the Jetta came with a 2 years Bumper to Bumper warranty and so this car made more sense. The experience with the salesperson Andre was good, even though the dealership would not negotiate on the internet price, still i feel like we had a good experience and purchased the Jetta which included the 2 years Bumper to Bumper warranty, only time will tell how good the car and the warranty really is. Have only had the car for 9 days so i can't give an opinion as to the reliability of the car and the service dept. as i have not had any experience with the service dept., yet. Yes, would recommend this dealership. More

Great car buying experience. Andre was professional respectful, thorough, and very friendly. I would go to see him if you are interested in purchasing a VW from Pugi, you can't go wrong. respectful, thorough, and very friendly. I would go to see him if you are interested in purchasing a VW from Pugi, you can't go wrong. More

Negotiations were no nonsense and rational. The trade in value provided was on target and fair based on KBB and Edmunds valuations. Good service and inventory to choose from. value provided was on target and fair based on KBB and Edmunds valuations. Good service and inventory to choose from. More

The staff was very pleasant to work with! Very friendly environment and the service was excellent. I felt like the salesman, Andre Jennings, put my needs as the customer first. He was knowledgeable and t environment and the service was excellent. I felt like the salesman, Andre Jennings, put my needs as the customer first. He was knowledgeable and thorough. The finance manager, Raluka was very helpful and patient with our many finance questions and was very personable. More

As a first time buyer of a new car Andrew help me out. Being a picky customer Andrew was patient with me while I tested some cars while I made up my mind. Eventually I made my mind with some guidance from Being a picky customer Andrew was patient with me while I tested some cars while I made up my mind. Eventually I made my mind with some guidance from Andrew. Had a great experience at pugi volkswagen and everyone was friendly and well inform of the cars they sell. Thanks again Andrew More

MY EXPERIENCE WAS GREAT I APPRECIATE THE KNOWLEDGE AND PROFESSIONALISM WAS REFRESHING. IT'S GOOD TO KNOW THAT SOME DEALER STILL CARE. THANKS AGAIN PUGI VOLKSWAGEN PROFESSIONALISM WAS REFRESHING. IT'S GOOD TO KNOW THAT SOME DEALER STILL CARE. THANKS AGAIN PUGI VOLKSWAGEN More

Andre and the finance department at Pugi were friendly and very helpful. Andre was present and committed to providing excellent customer service. I got the car I wanted at the price I needed. My overall e and very helpful. Andre was present and committed to providing excellent customer service. I got the car I wanted at the price I needed. My overall experience at Pugi was very positive. More

With lots of emails and lots of questions on my part I finally purchased a 2012 TDI Jetta from PUGI. It was one of the nicest ones I could find with the look that I liked. It didn't have the homelink, aut finally purchased a 2012 TDI Jetta from PUGI. It was one of the nicest ones I could find with the look that I liked. It didn't have the homelink, automatic start on the remotes, tinted windows (I do that on the side so that's not a big deal), or electric seats, BUT it did have everything else. This is my 3rd TDI and probably not my last! The dealership was very clean and nice. The employees were nice. The finance lady was a little slow so held me up but she did manage to sell me a $3,300 extended warranty which I believe is well worth it. Hopefully it covers as much as we talked about and I don't have issues with it. That is to later be determined. But overall experience was good. I buy and sell vehicles on the side so this is only my third vehicle I've bought from a dealership in the past 5 years and about 20 vehicles. Lets just say I can be a little rough trying to get the price down and they managed to go down for me although they didn't budge much off of what they were asking. But they cleaned, detailed, filled up the car, and did a lot to help me out. I just wish I wasn't an hour and half away from them so I could stop by the dealership more often. There needs to be a closed VW dealership to me!!!! More

Andre was very professional and friendly, test drive experience was great. He had the car clean & ready for the test drive when we arrived at the dealership, and inside (a convertible in February) for experience was great. He had the car clean & ready for the test drive when we arrived at the dealership, and inside (a convertible in February) for us to inspect before we took it out. We got a great car at a price we were happy with. Better value and experience at Pugi than CarMax or the other dealers where we had looked at other similar vehicles. More

The sales associate and dealership met all my needs. I felt like they listened to me and helped me get the car I wanted. The overall experience was good. felt like they listened to me and helped me get the car I wanted. The overall experience was good. More