Castle Volkswagen Downers Grove

When I arrived at Pugi the first thing I noticed was the newly remodeled showroom, and wow it was beautiful. I was greater promptly by Nick who did a wonderful job. I owned a Mercedes most of my life and am newly remodeled showroom, and wow it was beautiful. I was greater promptly by Nick who did a wonderful job. I owned a Mercedes most of my life and am use to a high level of service and nick and Sam were just perfect. Nick went above and beyond the call of duty, I even met his family. Overall I will recommend pugi to my friends and family. More

Overall my experience at Pugi was very good. Nick was Overall my experience at Pugi was very good. Nick was knowledgeable and very nice. I would recommend Pugi and I will definitely buy another car ther Overall my experience at Pugi was very good. Nick was knowledgeable and very nice. I would recommend Pugi and I will definitely buy another car there. More

I recently went to Pugi Volkswagon and could not be happier with my decision on a 2013 Jetta. The entire car buying process with Andre Jennings was pressure-free and he truly accomodated my needs as a happier with my decision on a 2013 Jetta. The entire car buying process with Andre Jennings was pressure-free and he truly accomodated my needs as a customer. I will be a regular customer at this location and would highly recommend it to anyone looking for a unusually comfortable buying experience. More

Great experience. Very knowledgable and helpful staff. Both Nick, my sales consultant, and Sam, sales manager, went the extra mile to make sure my whole experience was top notch. I would recommend this de Both Nick, my sales consultant, and Sam, sales manager, went the extra mile to make sure my whole experience was top notch. I would recommend this dealership to any friend or family member. More

I had a great experience today at this dealership. The moment we got there, Andre came out and greeted us and was very friendly throughout our visit. He tried his best to get the price to what we wanted. moment we got there, Andre came out and greeted us and was very friendly throughout our visit. He tried his best to get the price to what we wanted. It was an overall great effort and we couldn't ask for a better experience. More

Very Patient and courteous salesperson, would consider suggesting his name to my familymembers,presently extremely happy with my 2013 VW Passat. i am very happy and will be buying another car from them so suggesting his name to my familymembers,presently extremely happy with my 2013 VW Passat. i am very happy and will be buying another car from them soon thanks Andre!!!! More

Andre was friendly, knowledgeable and was good explaining the breakdown of the pricing. The car arrived clean and Andre spent time explaining how to use all the features on the Jetta. the breakdown of the pricing. The car arrived clean and Andre spent time explaining how to use all the features on the Jetta. More

This dealership was very clean. The reception by the salesman was very friendly. I was not pressured into a sale on my first visit. I was set up with a test drive. Intranet site easy to nagivate. The sa salesman was very friendly. I was not pressured into a sale on my first visit. I was set up with a test drive. Intranet site easy to nagivate. The salesman was very knowledgeable. More

Went to Pugi to browse their inventory in person after seeing what they had online. Was greated by Andre and he was very professional. My first visit I test drove a car and the second visit I brought it h seeing what they had online. Was greated by Andre and he was very professional. My first visit I test drove a car and the second visit I brought it home. The staff was very kind and made my car buying experience very nice. The customer service was great and I definitely would refer others to go to Pugi. More

My experience at Pugi was very positive when I purchased a used vehicle. It was efficient and direct and I thought attentiveness was excellent with all staff I encountered. Andre Jennings worked hard with a used vehicle. It was efficient and direct and I thought attentiveness was excellent with all staff I encountered. Andre Jennings worked hard with me so that I was able to get a vehicle. More