Castle Volkswagen Downers Grove

Upon inspection of vehicle, we noticed the brakes were bad, we were first told that it was condensation . Later we informed that the rotors were bad and that all 4 rotors were going to be replaced. When w bad, we were first told that it was condensation . Later we informed that the rotors were bad and that all 4 rotors were going to be replaced. When we arrived the next day to complete the purchase, only the front two were replaced. The dealer did accept accountability on the oversight, but did nothing to suppress our displeasure. They were very good in letting us test drive the vehicle at our convenience. My only other concern was the length of time we had to stay to complete the transaction the next day. Andre was very helpful and even offered an umbrella for my wife because it was raining. Over all the experience was comfortable and easy going. More

Probably the easiest buying experience, I knew exactly what I wanted when I arrived at the Dealership. I had researched the Passat TDI SEL and received quotes from multiple dealers, Pugi beat the other de what I wanted when I arrived at the Dealership. I had researched the Passat TDI SEL and received quotes from multiple dealers, Pugi beat the other dealers and made the buying experience a low pressure and stress free purchase, unlike some other VW dealers in the area. I couldn't have wished for a better experience. More

went to two other dealerships and was turned off by sales staff. they acted indifferent. andre Jennings was very helpful and polite. he treated us as guests. it was a pleasure doing business with sales staff. they acted indifferent. andre Jennings was very helpful and polite. he treated us as guests. it was a pleasure doing business with him and pugi dealership More

Great sales person, worked very hard to get the deal done with the terms i wanted. helpful staff and finance people. good quality cars. I recommend this dealership to serious buyers. with the terms i wanted. helpful staff and finance people. good quality cars. I recommend this dealership to serious buyers. More

Kelsie was great to deal with, he was very patient in explaining us the car, set up the Bluetooth for me and even called me the next day to find out how I liked my new car. The process was pretty seamles explaining us the car, set up the Bluetooth for me and even called me the next day to find out how I liked my new car. The process was pretty seamless and everybody was very friendly to our family, the finance lady Raluca was thorough with all the paperwork and the options and we drove away with our new car in full understanding of the terms of our purchase. I highly recommend Pugi VW. More

Andre was very polite,friendly, and knowledgeable.. But most importantly, he cared!! That's why Pugi Vw got my business. I spent a lot of money but it didn't feel that way because of the professionalism An most importantly, he cared!! That's why Pugi Vw got my business. I spent a lot of money but it didn't feel that way because of the professionalism Andre exhibits. More

I honestly never write reviews and was more than willing to write a review for Pugi. I contacted the dealer to see what offers or incentives they had going on because I had terrible luck with the Bill Jacob to write a review for Pugi. I contacted the dealer to see what offers or incentives they had going on because I had terrible luck with the Bill Jacobs dealership in Naperville. Andre Jennings contacted me right away and I made an appointment to see him on a Saturday and I actually came in on Friday because I was so eager to purchase a new vehicle. Although Andre was busy with customers (which I understood since I showed up unannounced), he was still able to accommodate me and helped me out that night as well. Andre really made me feel confident about my purchase, which made him really stand out to me. This is my fifth time buying a car and he was the first salesmen that I actually enjoyed working with and could honestly recommend to a friend or family member. Andre got me into the car I wanted at the price I wanted. The whole experience was great. I would have to say the finance lady was a bit pushy on trying to sell a warranty, however Andre's work made me look past that and I could honestly say I would return to Pugi after my lease is up to purchase another VW! More

The sales associate was very nice. He was patient and kind. He took the time to go over all the details of the vehicle in question. I really appreciated all his hard work that he put into helping me dr kind. He took the time to go over all the details of the vehicle in question. I really appreciated all his hard work that he put into helping me drive off into my new vehicle. More

Just bought a new VW from Pugi and it was quite the experience. We had done our homework, knew exactly what we wanted and what it was worth before we ever spoke to someone from the dealership. Our s experience. We had done our homework, knew exactly what we wanted and what it was worth before we ever spoke to someone from the dealership. Our salesman (Rey) was absolutely awesome. He was low pressure, gave a fair price, and worked with us when we found a better deal. The lady in the finance office was a nightmare. She basically bashed the car we just bought and said that it could break down at any time. She instilled fear and buyers-remorse in my wife before we even had the keys to the car! She put so much pressure on a warranty that my wife nearly started to cry. She really ruined the whole experience for us. We loved Rey, but cannot recommend Pugi because of their practices trying to sell a warranty. More

We had a great experience dealing with Andre on the purchase of our Volkswagen Jetta. He was fair and easy to work with to get to an acceptable price. I will be recommending Pugi Volkswagen to anyone i purchase of our Volkswagen Jetta. He was fair and easy to work with to get to an acceptable price. I will be recommending Pugi Volkswagen to anyone interested in the VW line of cars. More