Castle Volkswagen Downers Grove

It was pleasure working with Andre. He is very knowledgeable and straightforward. I felt like I was buying a car from a friend. When it came down to negotiating, Andre did not beat around the bush knowledgeable and straightforward. I felt like I was buying a car from a friend. When it came down to negotiating, Andre did not beat around the bush and try a bunch of sneaky tactics. I felt like I got a fair deal on my trade in as well as the price for the new Jetta I bought. I would highly recommend purchasing a car from Andre and Pugi VW. More

Andre was excellent to work with and we would come back again. The price was fair for an excellent car! we bought our first car from them as well. again. The price was fair for an excellent car! we bought our first car from them as well. More

Andre was very helpful in finding the car that was perfect for me. He stayed within my price range and he was very knowledgeable. I enjoyed working with him and he made my "first car buying experience perfect for me. He stayed within my price range and he was very knowledgeable. I enjoyed working with him and he made my "first car buying experience" easy and successful. More

Always I feel the difference of the well quality work done on my can when driving it back home. All staff is very professional, friendly, and helpful. Today I dropped my car in the morning for repair a done on my can when driving it back home. All staff is very professional, friendly, and helpful. Today I dropped my car in the morning for repair and picked it up in the evening. They gave me ride from dealer to work and from work to dealer in brand new VWs as always. I'm customer for 12+ years and their service gets better and better. Congratulations! Miguel Soto More

Great overall experience. Timely follow up to my questions and concerns as well as making sure I was satisfied with my purchase. Definitely, recommend Pugi questions and concerns as well as making sure I was satisfied with my purchase. Definitely, recommend Pugi More

Andre Jennings was a very helpful and knowledgable salesman. We were able to get right to hart of the deal without a great deal of typical car dealership "nonsence". All of the people we were involv salesman. We were able to get right to hart of the deal without a great deal of typical car dealership "nonsence". All of the people we were involved with in the purchase could not have been more straight forward and pleasant. This was an all around nice experience. More

I have nothing but compliments for the service I received at Pugi VW and also from Andre Jennings. the full experience with this dealership was exceptional. The sales process was not pushy or pressured and at Pugi VW and also from Andre Jennings. the full experience with this dealership was exceptional. The sales process was not pushy or pressured and they clearly kept customer top of mind and clearly valued your business. If in the future, I or my friends / family were interested in buying a VW, I would highly recommend they visit Pugi. More

buying a car here was honestly plain and simple. no nonsense negotiation, fair price for my trade and the paper work aspect was also smooth. Andre is a straight shooter who will take care of you. I w nonsense negotiation, fair price for my trade and the paper work aspect was also smooth. Andre is a straight shooter who will take care of you. I would recommend this dealer to anyone looking. More

I don't think there was a single part of my interactions with Pugi VW that wasn't below my expectations. Where to begin... I drove two hours from out of state to look at a CPO vehicle that I interactions with Pugi VW that wasn't below my expectations. Where to begin... I drove two hours from out of state to look at a CPO vehicle that I had found on VW.com. After my test drive, I found out that the price that I had seen advertised was supposedly WITHOUT certification, and that certification would be nearly $2000 more. I was ready to leave at that point, but the sales manager agreed to honor the lower price with certification included, chalking up the advertisement on VW.com to a clerical error. Yes they did the right thing, but it still comes across as shady (especially since, by their own admission, this was not the first time it had happened). During the time between my first visit (Monday) and delivery (Saturday), I left a voicemail with Raluca asking for details on the loan she had lined up, and I sent an email to Andre requesting some extra documentation on the certification of the vehicle. Neither the voicemail or email were returned. We had "scheduled" delivery for 1PM on Saturday. Admittedly, I arrived about 25 minutes late, but still didn't get into finance until nearly 3PM. Andre was nowhere to be found upon our arrival (off with other customers was the best guess), so it was a good 30 minutes before he even got us in line for finance. At that point the dealership was so busy/understaffed that we waited nearly another hour to get into finance. The "delivery" was lackluster, with Andre telling me where the car was and that the keys were in it. He may have asked if I had any questions, I don't recall, but a run-through of the features (like how to pair my phone with the Bluetooth, for instance) would have been nice. I never received any documentation about the CPO warranty. The only CPO document I received from Pugi was a photocopy of the inspection sheet, that I had to request myself. That inspection sheet has a section for the customer (me) to sign... seeing as I never saw the original, I obviously never signed this sheet. The only other CPO documents I have came from a different dealer that I had been working with... without them I would have no idea what's covered under warranty, or what number to call for roadside assistance. Having worked in auto dealerships before, I know that the car buying experience doesn't need to be like this. While the people at Pugi do seem genuinely friendly, my experience leads me to believe that the business as a whole is focused more on quantity than quality. While that may be good for the bottom line, it doesn't produce recommendations, and it doesn't produce return customers. I can't say that I'd recommend Pugi, because it's really nothing special. In short, the only real positive of my experience is that I got the right car at the right price, which (for me) is all that really matters. More

PUGI Volkswagon was a breath of fresh air after going through so many other car dealers .It was evident we were at the right place to buy our car as soon as we were greeted by Andre Jennings our sales pe through so many other car dealers .It was evident we were at the right place to buy our car as soon as we were greeted by Andre Jennings our sales person.Andre was not only a great salesman he gave our daughter some great advice.We will definitely will make the drive again. More