Castle Volkswagen Downers Grove

Best service ever from Rey. Absolutely recommend all day long. Great service during and after the sale. He really went above and beyond for me. long. Great service during and after the sale. He really went above and beyond for me. More

For the past year I've been trying to figure out what car I want. I couldn't decide with so many options available these days. I stumbled upon a 2010 Jetta through Autotrader and decided to go to the dea car I want. I couldn't decide with so many options available these days. I stumbled upon a 2010 Jetta through Autotrader and decided to go to the dealership to check it out and test drive. I walked into the dealership and was greeted by Matt. He got me in the car very quickly and was very accommodating. I ended up completely falling in love with the car and after negotiating for about a week I finally decided to purchase it! Matt knew it was my first time buying a car and helped me out so much throughout the process to calm my nerves. We ended on a fair price and (so far) I'm very satisfied with my experience with Pugi. More

Although we walked into the dealership 10 minutes before close, Matt was more than willing to take us for a test drive in Jetta SE with exactly the features we wanted. Upon deciding we wanted to purchase th close, Matt was more than willing to take us for a test drive in Jetta SE with exactly the features we wanted. Upon deciding we wanted to purchase the car, John and Matt were accommodating and worked with us on the price. Matt showed us all the features on the vehicle and answered all the questions we had. More

I'll never return to this dealership, they were very rude. They did not explain the warranty and made me pay the $600 for simple maintenance. rude. They did not explain the warranty and made me pay the $600 for simple maintenance. More

Andre was very helpful, informative but not pushy. Allowed us to look at vehicles in the lot without hovering over us. Much appreciated! We were also able to go on a test drive without him. This allow Allowed us to look at vehicles in the lot without hovering over us. Much appreciated! We were also able to go on a test drive without him. This allowed us to talk freely about the car. More

the sales people were very knowledgeable and helpful. my salesperson was not pushy and understanding. i will definitely buy another car from this dealership. number one in my book. salesperson was not pushy and understanding. i will definitely buy another car from this dealership. number one in my book. More

The salesman was friendly and to the point with all my questions and concerns. All the staff was very professional and I would do business again with this dealer. questions and concerns. All the staff was very professional and I would do business again with this dealer. More

I was not set on the make or model of the vehicle I was looking for when I began shopping for a vehicle. Upon arrival and through the experience at Pugi VW I was impressed with the professional and polite looking for when I began shopping for a vehicle. Upon arrival and through the experience at Pugi VW I was impressed with the professional and polite interaction with several different individuals, and am very happy with the pre owned vehicle that I did purchase. Andre Jennings was patient through three test drives and I would definately send friends and family to Pugi for future needs. More

Andre at Pugi was great to work with, he knew how to adjust to my needs and buying preferences since I knew exactly what I wanted and did everything to simplify my buying process. He is also a very fri adjust to my needs and buying preferences since I knew exactly what I wanted and did everything to simplify my buying process. He is also a very friendly person so I highly recomend him. Also, the entire staff was very easy to work with. General Manager Chris as well as finance person I dealt with made it very easy for me to get a car I wanted. I highly recomend visting Pugi. More

Very cordial experience. My sales associate, Andre, was friendly and helpful. I would recommend Pugi to anyone looking for VW's in the Downers Grove area. friendly and helpful. I would recommend Pugi to anyone looking for VW's in the Downers Grove area. More