Castle Subaru of Portage - Service Center

Oil change I think waiting 2 hours for an oil change is a bit excessive. I also had to go to the service area to get someone to check me in , and also to open t I think waiting 2 hours for an oil change is a bit excessive. I also had to go to the service area to get someone to check me in , and also to open the door so I could leave. More

They git er done This dealership is over the top in efficiency! They gave me a time when they said they were going to be done. I was pulling into the service stall as This dealership is over the top in efficiency! They gave me a time when they said they were going to be done. I was pulling into the service stall as they called me to tell me my car was finished. More

engine light and brake light on We were pleasantly surprised by the friendliness and knowledgeable staff.... Steve, in service, was very cooperative and personable to us. Kept us i We were pleasantly surprised by the friendliness and knowledgeable staff.... Steve, in service, was very cooperative and personable to us. Kept us informed by phone on what was happening with car and when it was ready to pick up. More

CVT Failed The transmission on my Crosstrek completely failed while traveling on I90. Castle was the nearest dealer and Mario put me in touch with Subaru roadsid The transmission on my Crosstrek completely failed while traveling on I90. Castle was the nearest dealer and Mario put me in touch with Subaru roadside. Long story short, a new transmission was installed within a week. Professional, courteous, service. Thank you. More

Oil change Went in for the first oil change, paying more than anticipated and no other services provided. Had a coupon for 28.95 oil change but didnt apply Went in for the first oil change, paying more than anticipated and no other services provided. Had a coupon for 28.95 oil change but didnt apply More

Mario deserves a raise! Awesome service from him! Mario is Awesome! Can’t say enough of how good he is as the service point man! Get that man a raise! Highly recommend him! Mario is Awesome! Can’t say enough of how good he is as the service point man! Get that man a raise! Highly recommend him! More

Excellent service 😊 I had such a great experience with Castle. Excellent service and peace of mind. That’s for taking the time to take care of my Subaru. I had such a great experience with Castle. Excellent service and peace of mind. That’s for taking the time to take care of my Subaru. More

Bad Ending to a Standard Oil Change This past Saturday, 12/15/18 I took my Subaru Crosstrek to Castle for a regular oil change and tire rotation. Everyone was very pleasant and helpful a This past Saturday, 12/15/18 I took my Subaru Crosstrek to Castle for a regular oil change and tire rotation. Everyone was very pleasant and helpful as usual and I have no complaints about the service however there was a huge problem that I didn't notice until I got home. Something apparently went wrong during the complimentary car wash/vacuuming that resulted in mud or some kind of filth getting splashed all over the inside of the front passenger door. The sun was in my eyes most of the way home which kept me more focused on the road so I didn't notice the mess until I got home. I was able to clean most of it off but spots like the edges of the window/lock switches and the holes in the speaker grill are still dirty. So thanks for that Castle. More

Great and thorough service Steve Kiraly is always very upbeat and sincere when I come in to Castle. He is always thorough in his explanations as well. Always good to see him Steve Kiraly is always very upbeat and sincere when I come in to Castle. He is always thorough in his explanations as well. Always good to see him More

Great experience Every time I go to service center they are wonderful - I wish they were closer I would have all my work done - They always give me my car back clean Every time I go to service center they are wonderful - I wish they were closer I would have all my work done - They always give me my car back cleaner then I brought it in!!! More