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Castle Subaru of Portage - Service Center
Portage, IN
135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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135 Reviews of Castle Subaru of Portage - Service Center
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February 25, 2019
Crappy oil change, molding repair Didn't even put enough oil in. Had to return. Who does that? Returned car unrepaired for molding. Took it back, have had car for 10 days to repair a m Didn't even put enough oil in. Had to return. Who does that? Returned car unrepaired for molding. Took it back, have had car for 10 days to repair a molding! NEVER returning! More
by finchwize
Verified CustomerEmployees Worked With
Mike Guistolisi
February 25, 2019
Quick service with great communication I consider Castle the best dealership I have ever worked with. I am a lifetime customer. I am Looking forward to many years ahead. Thank you. I consider Castle the best dealership I have ever worked with. I am a lifetime customer. I am Looking forward to many years ahead. Thank you. More
by krey1955ad
Employees Worked With
Mark Sattler
February 25, 2019
routine oil change and inspection Did not feel was taken care of in order of appointments. I only came in for a scheduled routine oil change and inspection. Two other customers came in Did not feel was taken care of in order of appointments. I only came in for a scheduled routine oil change and inspection. Two other customers came in after me for similar services and left before my car was even ready. I changed over to Castle for better service, just recently bought a new Forrester from Castle and still have my other Forrester. For many years I have been dealing with IA and felt I was not getting the service as I would expect, hopefully the service at Castle will get better and more efficient. Also my name was misspelled and I told the service man to change it and I see it is still misspelled in this email More
by denaed
Employees Worked With
unsure whom I worked with
February 25, 2019
Steve.is great to work with Steve is great to work with, friendly and appears sincere in trying to help you out. If It is posted that a loaner car is available then it should be Steve is great to work with, friendly and appears sincere in trying to help you out. If It is posted that a loaner car is available then it should be available, which it was not. More
by TF123
Employees Worked With
Steve
February 22, 2019
Service was too slow This time we were disappointed in the service. We were told our oil change and tire rotation would take an hour. Our appointment was at 9:30, and we a This time we were disappointed in the service. We were told our oil change and tire rotation would take an hour. Our appointment was at 9:30, and we arrived :15 minutes early. Other patrons came and went. My 1 hour appointment turned into 2 hours and 6 minutes. I left at 11:36. By then, we'd missed another appointment.---Don't count on getting your work done on time. The service manager didn't seem like our time mattered More
by Will76
Employees Worked With
service management
February 22, 2019
Uncertain if services was really done I went in for an oil change since i received a notice on my email regarding my vehicle being due for an oul change. The person in front also recommend I went in for an oil change since i received a notice on my email regarding my vehicle being due for an oul change. The person in front also recommended tire rotation and a CARWASH which i all agreed upon. Carwash was not done, all tires were still dirty which it looked like nobody touched them whoch made me doubt if my oil change was also done or not. More
by MBseal
Employees Worked With
Unrecalled but the thinner guy with short fixed hair
February 14, 2019
Mario was very friendly and had my car ready on time I had a problem with my wipers that were replaced a few months ago and they were replaced with no hassle. The service was very good I had a problem with my wipers that were replaced a few months ago and they were replaced with no hassle. The service was very good More
by valorieread
Employees Worked With
Mario
February 13, 2019
Great! Very pleasant experience! Had a very detailed list of things to do to the car and Mr. Rodriquez was able to get the car in early and picked up the ca Very pleasant experience! Had a very detailed list of things to do to the car and Mr. Rodriquez was able to get the car in early and picked up the car mid afternoon. Super nice bonus was the car wash!!! More
by t.gintzler
Employees Worked With
Mario Rodriquez
February 11, 2019
Confusion Dropped off a rim and Brad ordered a tire. Tire was due to come in Wednesday. Thursday called service department 3 times never getting to talk to anyo Dropped off a rim and Brad ordered a tire. Tire was due to come in Wednesday. Thursday called service department 3 times never getting to talk to anyone and never getting a call back after leaving messages. Wife called and finally talked to Steve Kirally. He handled the tire from there and I came in after they called me at 3:30 on Friday and got it put on. Seemed like mass confusion. More
by screekbaum8
Employees Worked With
None of these
February 09, 2019
tire warranty mario took care of my bent rim got it replaced thru the ins. i purchased when i bought the car had service dept.install remote start as well mario took care of my bent rim got it replaced thru the ins. i purchased when i bought the car had service dept.install remote start as well More
by vickiandsmiley
Employees Worked With
Mark Sattler, David Spudic
