Castle Subaru of Portage - Service Center

This service was excellent, the staff kind and obliging♡♡♡ The service was excellent, and the staff were very kind as well. They installed the military license cover I purchased for my husband who is an elde The service was excellent, and the staff were very kind as well. They installed the military license cover I purchased for my husband who is an elderly retired vet. Thank you??? More

Very efficient service people. They are very busy and still were very timely in what they did. Got me scheduled and did the work,provided a loaner vehicle and I was very pleased. They are very busy and still were very timely in what they did. Got me scheduled and did the work,provided a loaner vehicle and I was very pleased. More

Recall Came in for recall work, learned they'd given my airbag to someone else. Rescheduled appointement. Came in 2nd time for recall work, added an oil chan Came in for recall work, learned they'd given my airbag to someone else. Rescheduled appointement. Came in 2nd time for recall work, added an oil change and tire rotation. After I got loaner and left, got a call that airbag was now on backorder. Really?!? Do yourself a favor, avoid wasting gas, ensure the airbag is physically on site before heading out. Dare I try round 3? More

In for a recall They were very friendly and I was in and out of there in over an hour, I have had no complaints with their service thus far. They were very friendly and I was in and out of there in over an hour, I have had no complaints with their service thus far. More

Amazing and fast The service center staff was amazing efficient and extremely fast they got my car done sooner than expected their communication skills were exemplary. The service center staff was amazing efficient and extremely fast they got my car done sooner than expected their communication skills were exemplary. I would recommend the center for your needs. Thank you for a wonderful experience More

Always An Excellent Experience In Service The Subaru service team has always gone out of their way to put my needs and requests at the top of their priority list. Huge shout out to David Johns The Subaru service team has always gone out of their way to put my needs and requests at the top of their priority list. Huge shout out to David Johnson in service - second week on the job and already out-pacing the average. Thank you to Chris, their "dent guy" for making my doors pretty again. And of course, it wouldn't be a complete review without a nod to my FAVE Subaru team member, Justin Williams! The dude is just awesome; he is the reason I'll make Subaru Portage my go-to dealer foreeeeever!! More

Friendly and thorough We had our Impreza serviced for a recall and routine service. The staff was more than helpful, and they were also particularly personable and friendly We had our Impreza serviced for a recall and routine service. The staff was more than helpful, and they were also particularly personable and friendly. We'll definitely be back! We also got a teacher discount, which was very nice. More

21 point inspection Took my car in for an oil change. Castle no longer requires you to have an appointment for an oil change and call it an “express” service. Express is Took my car in for an oil change. Castle no longer requires you to have an appointment for an oil change and call it an “express” service. Express is far from the truth. I was told it would be done in about an hour and 15 mins. It took almost 2 hours for an oil change, 21 point inspection and a car wash. When the service was done I specifically asked the representative if the breaks were OK. She showed me on the paperwork that I had 7 mm of break pad remaining which was marked as “good”. The following afternoon I was driving and keep hearing a loud screeching noise. I came home immediately. My husband said we should take the car to our mechanic. The mechanic removed the tires to look at the breaks and said there was almost NO break pad left. Needless to say I am not happy that either my paperwork was falsified, the inspection was not done or that my paperwork actually belonged to another customer. Unfortunately, I’m not sure I will be back to Castle for service of my vehicle. More

Routine service Service is always quick and the staff professional and kind. We lease our vehicle so the oil changes are free along with car washes. Great place! Service is always quick and the staff professional and kind. We lease our vehicle so the oil changes are free along with car washes. Great place! More

Professional and efficient service My service was done in a timely manner, and explanations were concise. Pleased to deal with friendly staff too. This is my first time to have service My service was done in a timely manner, and explanations were concise. Pleased to deal with friendly staff too. This is my first time to have service done at Castle, and will continue to have my vehicle serviced here. More