Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Castle Subaru of Portage - Service Center
Portage, IN
135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
135 Reviews of Castle Subaru of Portage - Service Center
Sort by
June 27, 2019
Exceptional Experience Everyone was pleasant and accommodating. Waiting area is comfy and inviting and loved they had snacks and water. Andrew was my salesman in January a Everyone was pleasant and accommodating. Waiting area is comfy and inviting and loved they had snacks and water. Andrew was my salesman in January and he saw me and made sure to say Hi and ask how everything is going. He is Awesome!!!! More
by HappyClient
Verified CustomerEmployees Worked With
Andrew Plebanski, Andrew Plebanski
June 26, 2019
Great Experience My service rep, Juan was efficient, polite, friendly, and professional. It was my first time to the dealership and it was a great experience. Thanks! My service rep, Juan was efficient, polite, friendly, and professional. It was my first time to the dealership and it was a great experience. Thanks! Terese More
by tbottner
Employees Worked With
Juan
June 07, 2019
Tire rotation This dealership is top notch. There was a small issue with tire rotation. They owned it and made it right. I have total faith and respect for every This dealership is top notch. There was a small issue with tire rotation. They owned it and made it right. I have total faith and respect for everyone there. Good, honest people. Thanks for all you do. More
by candyandersonrn
Employees Worked With
Other Employees :
Ricky Cernak, Mike Guistolisi, Josh Kahn, Mario - Service
May 27, 2019
Reliable service center team I have always been able to get my car in for servicing when needed, even in an emergency, they have been able to service my car with no problem. I al I have always been able to get my car in for servicing when needed, even in an emergency, they have been able to service my car with no problem. I always receive excellent customer service and the service team is always upfront, honest and reliable. More
by SubaruForLife
Employees Worked With
Service-David Johnson and Steve Kiraly
May 09, 2019
Excellent friendly staff Every single person I’ve dealt with at Castle is so friendly and professional!! They go above and beyond here ! I won’t go anywhere else they have my Every single person I’ve dealt with at Castle is so friendly and professional!! They go above and beyond here ! I won’t go anywhere else they have my business for life More
by salon218michelle
Employees Worked With
Mark Sattler, Mario , Mark Sattler
May 08, 2019
excellent came in for simple repair of tail light on a Saturday. work was done in a timely manner. all personnel were extremely friendly. I came in with my dog. came in for simple repair of tail light on a Saturday. work was done in a timely manner. all personnel were extremely friendly. I came in with my dog. I was told that Caslte was dog friendly and and they were very true to their word. My dog and I were extremely pleased with our experience. More
by bjb34
Employees Worked With
Don't remember names
May 01, 2019
19 Days They had my car for 19 days to fix two leaks. Gave my car back and now it is making an awful noise. Very unhappy with the amount of time it took and t They had my car for 19 days to fix two leaks. Gave my car back and now it is making an awful noise. Very unhappy with the amount of time it took and the quality of the work done. Maybe I should try Subaru in Merrillville next time. More
by Macshack
Employees Worked With
N/A
April 29, 2019
did very well Did well for service kept me informed on what it needed and possiably what to expect in the future. Cabin filter and air filter $82.00 to put in went Did well for service kept me informed on what it needed and possiably what to expect in the future. Cabin filter and air filter $82.00 to put in went to auto zone and did it for 44 and took maybe 10 iminutes. More
by BACHA0
Employees Worked With
Service department is very good Steve helps out a whole bunch
April 26, 2019
Repair on recall of airbag. Great job! Super friendly serviceman. Was able to get in much faster than the Merrillville dealership. Will use you in the future. The list if service Great job! Super friendly serviceman. Was able to get in much faster than the Merrillville dealership. Will use you in the future. The list if services for future reference was very helpful. I appreciated the free inspection and carwash. Thanks! More
by charlafpowell117
Employees Worked With
I can't recall the name of the service intake person but he was very good and friendly.
April 24, 2019
Impressive I was very impressed by the professionalism of the dealership and it’s staff! Everyone made me feel like I was a part of the family. I was very impressed by the professionalism of the dealership and it’s staff! Everyone made me feel like I was a part of the family. More
by CEKJR
Employees Worked With
Frank Salinas, Frank Salinas
