Castle Subaru of Portage - Service Center

Always Pleasant,efficient trustworthy and they do good work and they washed my car. work and they washed my car. More

Driving 2 weeks now without a working drivers seatbelt. Seatbelt mechanism failed and it won’t retract from the wall. This happened May 29th. It’s now June 11th and I STILL DONT HAVE A SEATBELT!!! Never of Seatbelt mechanism failed and it won’t retract from the wall. This happened May 29th. It’s now June 11th and I STILL DONT HAVE A SEATBELT!!! Never offered a loaner, over 2 weeks for a part to come in. THE WORST service I HAVE EVER EXPERIENCED. Can’t get calls back (Julian or the General Manager have NEVER called back). I’m Having to talk to Corporate multiple times on their lack of “service” and reporting how awful they are. I will never ever buy a Subaru again so I don’t have to deal with these people. I will never recommend this place to family and friends so they don’t have to go through the stuff I’m going through with them! Fighting for my safety for a SEATBELT to be fixed and for a loaner car til it IS FIXED! It’s ridiculous that I could die in an accident or get a ticket for no seat belt bc of this crap DEALERSHIP. Hope they are ready for a lawsuit when that happens. More

Buying here was a mistake Shady salesmen, inept mechanics, and poor management to go along with it. We bought a $10,000 used car from them. For me, that is a lot of money. Shady salesmen, inept mechanics, and poor management to go along with it. We bought a $10,000 used car from them. For me, that is a lot of money. A week after buying it, my check engine light comes on for a cylinder 1 misfire. After arguing with them about it, they agree to fix it. They said it was the spark plugs. A week later, my check engine light comes on for a cylinder 1 misfire. After arguing with them, they agree to fix it. They said it was the engine coil and put some crap foreign part on my car. A week later, my check engine light comes back on. At this point, I brought it to my mechanic who diagnosed the problem as my fuel injectors. I trust my mechanic and paid $1700 for a mistake they should have known about. If that isn't bad enough, here is more. Upon buying it, I told my salesman that the chrome strip on the side is coming off. They agree to "fix" it, but they fix the wrong side. I bring it back. They "fix" it again, but this time they apparently washed the car before the glue settled. I bring it back AGAIN. This time they replaced the plastic molding, not the chrome molding on the side. I bring it back a FOURTH time, and this time they didn't even have an excuse. Steve in service then kept telling me he was looking for the part. I called him every two weeks for over four months! He even asked me to email him pictures, so he could find the part. Flash forward to today. I call about the part. This time, the guy who sold me the car, Derek, answers. He says that it is an after market part, and they won't fix it. He also said that they "took care of me" in the past. I told him to transfer me to a manager, and he hung up on me. I drove to Castle after that, and I spoke with the manager. He told me that since it isn't a Subaru, he's surprised they even "fixed" it in the first place. He said they tried to fix it, but they are not going to keep trying, because it's a used car. One would assume that if they attempted to fix a problem, they were taking responsibility for that problem. I told him that he has inept mechanics. The manager told me that if it's so easy, why don't I just fix it myself. Avoid Castle at all costs. Spend your money somewhere else. Apparently, my $10,000 wasn't good enough for them. If you do end up walking in there, at least do me a favor and avoid Derek at all costs. He is the shadiest salesman there. More

They took my WRX for a JOYRIDEI took my 2018 WRX to They took my WRX for a JOYRIDE I took my 2018 WRX to Castle Subaru for its second oil change. After receiving my vehicle it began leaking oil out o They took my WRX for a JOYRIDE I took my 2018 WRX to Castle Subaru for its second oil change. After receiving my vehicle it began leaking oil out of the oil filter and spraying all over the engine bay. I towed my vehicle back into Castle, Four days later they said they had fixed it. I drove it home and the next morning had a new pool of oil underneath my car. I towed it back in, and this time they had the car two full weeks, And during this time I did not receive any updates about my car until I called in. Finally when it was ready for pick up there was an extra 36 miles on my vehicle and evidence that two employees took it out for a JOYRIDE and rode the car harder than it’s ever been driven. Instead of trying to remedy the situation the staff just gets Abrasive and unhelpful. They also refuse to give you any superior’s contact information. On top of all of this, The third time I brought my car home from Castle the next morning there was a pool of coolant underneath my car and the tank was dangerously low. Since now I do not trust castle to even put air in my tires, I took my car to Mishawaka Subaru and their technicians fixed it in three days and stayed in contact with me the whole time and were much better customer service minded technicians. And they also didn’t put a single mile on my car. Long story short if you have a nice car and you wanted to keep its fluids inside the car do not take it to Castle Subaru where They will redline it and send it home leaking, and then tell you that it’s standard practice. More