Castle Subaru of Portage - Service Center

5 star service. The service department was exceptional. Our car was serviced under warranty and we were given a loaner. The service department kept us informed and up The service department was exceptional. Our car was serviced under warranty and we were given a loaner. The service department kept us informed and up to date. Thank you Fox and Steve!! Millie Evans More

Car maintenance Outstanding service department. Staff is knowledgeable, courteous and helpful. They communicate with the customer so you know what they are doing, why Outstanding service department. Staff is knowledgeable, courteous and helpful. They communicate with the customer so you know what they are doing, why and how much it will coast. Great waiting room. More

Oil change, tire rotation Great service. Very friendly staff they took the time to answer all my questions about previous service that was done by another dealership. Great exp Great service. Very friendly staff they took the time to answer all my questions about previous service that was done by another dealership. Great experience. I will be taking my vehicle back for all its preventative maintenance. More

First Service Service was quick and friendly. My only complaint was the overly loud and verbose salesman talking on his cell for over 30 minutes for obviously pers Service was quick and friendly. My only complaint was the overly loud and verbose salesman talking on his cell for over 30 minutes for obviously personal reasons. It is really irritating to customers in the waiting area. Otherwise, loved my first car service! More

The service representative was very helpful and courteous. While the servicing of my car was promptly and well done, I am not pleased with Subaru in general. I find it hard to understand why my car can not sup While the servicing of my car was promptly and well done, I am not pleased with Subaru in general. I find it hard to understand why my car can not support putting a Sirius radio in it when other Crosstek models of the same year have it already installed. Had I know this when I bought this car I would not have purchased it. I love the car but I am very unhappy that I can only get a few local stations on the radio Subaru provides with the car and I can not change it to something better. I definitely will be considering this when I decide to purchase a new automobile. Subaru may not get my return business. More

Oil change This was a scheduled oil change and tire rotation, however my heated seats and dash charging port had quit working so that had to be investigated and This was a scheduled oil change and tire rotation, however my heated seats and dash charging port had quit working so that had to be investigated and fixed. I also got a car wash so my visit was a bit longer than usual. Nevertheless, no complaints. Service dept. Is always cordial and curtious. More

Battery changed 24hr turn around. We had to call around 4:00pm to see if our car was done. We were also told that they didn’t have a loner. Really inconvenient 24hr turn around. We had to call around 4:00pm to see if our car was done. We were also told that they didn’t have a loner. Really inconvenient More

Honest, friendly. I thought I needed either front or rear brakes, but was told they were ok. I asked them to check the belts and hoses, and again was told they we I thought I needed either front or rear brakes, but was told they were ok. I asked them to check the belts and hoses, and again was told they were fine. Other dealers (from past experience) would of taken advantage of that request. I asked if there was a restaurant within walking distance and was told the nearest one was about a mile and half away. A service rep drove me there and picked me up. Castle's service went above and beyond, and I would highly recommend them. William Moore More

oil change made an appointment for only an oil change walked out paying for services I did not request when I made the appointment or when I brought it in , the made an appointment for only an oil change walked out paying for services I did not request when I made the appointment or when I brought it in , the internet was down when I arrived so they could not access my service appointment which is where I believe the additional service that I did not request came from. Ed Atzhorn More

Fast professional service I called for an appointment to service my 2018 Outback, made an appointment that worked for my schedule. Received verification of the appointment, whi I called for an appointment to service my 2018 Outback, made an appointment that worked for my schedule. Received verification of the appointment, which gave me the option to add it to my calendar. Day of appointment I showed up and was greeted immediately and service was done within the timeframe I expected. More