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Castle Subaru of Portage - Service Center
Portage, IN
135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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135 Reviews of Castle Subaru of Portage - Service Center
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May 24, 2024
WORST experience yet again with this dealerships service department! Dealt with Sam I’m guessing he’s full name is Samantha! I just bought a car from a few weeks ago & the check engine light is back on for department! Dealt with Sam I’m guessing he’s full name is Samantha! I just bought a car from a few weeks ago & the check engine light is back on for the second time. I set up a time to take it in, they take me to work & after 4hrs I had to call to get an update! Then the dumb girl Sam had the audacity to tell me they cannot see the future to know my car was going to need work, she said and the fact it under warranty and getting fixed for free I shouldn’t complain. I was LIVID!!!! Then this illiterate girl gave the driver to pick me up the wrong address & had me waiting outside in the heat for almost 30 minutes and blew it off as if it wasn’t a big deal. So I had to have my co worker take me up there to get my car & the stupid girl gave me my key and didn’t tell me where my car was so when technically they should pull your car up! The is the absolute WORST place. Then I called her manager and all he could say is they have high customer service scores!! Incompetent! They all are! Then I’ve called for the General Manager, left two messages and he has YET to call me back. These kind of places give u A-1 service when you’re buying one of their raggedy cars but after the purchase everyone is so busy!! I will be back for part two.. There is more!! More
by Licia
Employees Worked With
Other Employees :
Sam or Samantha in service department
February 13, 2024
Love Subaru Service Dept. They are ready as soon as I pull my car in no waiting always ontime with appt. Always in and out on my way when dropping off or picking up my car. I They are ready as soon as I pull my car in no waiting always ontime with appt. Always in and out on my way when dropping off or picking up my car. I love the text messaging during the entire process so if unforeseen problem arises it is dealt with immediately and do not have to reschedule another appt. More
by dsnikda
Employees Worked With
Service Dept Staff is always on top of their game. Keep me informed throughout the whole process by text.
November 28, 2023
Great experience. .From Samantha who set up appointment and loaner vehicle , Ted Smith service advisor, who accepted auto and kept us up to date by text, phone etc. Ver .From Samantha who set up appointment and loaner vehicle , Ted Smith service advisor, who accepted auto and kept us up to date by text, phone etc. Very impressed with video from service department explaining what problem was and status of vehicle. Ted was excellent with follow up throughout. Castle Subaru dealership with Dave Eisin, sales manager and Frank Salinas our salesman are reason we drive out further for service on our vehicle. More
by evebevis
Employees Worked With
unknown video employee in service
November 21, 2023
After another service event, I will be going back when necessary. Every time I take my car there for service I wait hours for a call back and end up having to go back to have something redone. The staff a necessary. Every time I take my car there for service I wait hours for a call back and end up having to go back to have something redone. The staff are pleasant however, the service could be better for the amount they charge. More
by conway.sarah
Employees Worked With
Samantha
August 02, 2023
The worst CUSTOMER SERVICE I’ve experienced in a long time. No return calls. Trying to sell services I don’t need or want. time. No return calls. Trying to sell services I don’t need or want. More
by qualitytr
March 15, 2023
We are happy with the sales experience and vehicle set up. Our first service visit was positive, friendly and efficient. up. Our first service visit was positive, friendly and efficient. More
by jeanneturner303
Employees Worked With
Joe Amore - Sold us our 2020 Forrester as well as our 2022 Forrester, Kim Shikles
February 07, 2023
Investigated possible oil leak and found only a small spill which they cleaned up and I was on my way with a complimentary next oil change. Thank you for your service. spill which they cleaned up and I was on my way with a complimentary next oil change. Thank you for your service. More
by ajwahmhoff
Employees Worked With
Service only
September 21, 2021
Everyone is very pleasant and Knowledgeable Very comfortable Lounge room.Love everything about the Subaru Especially Adjustable seats for comfort. comfortable Lounge room.Love everything about the Subaru Especially Adjustable seats for comfort. More
by Sheryl
Employees Worked With
Other Employees :
Service department, Justin Williams, Troy Kingery
