Castle Subaru of Portage

DECEPTIVE PRATICES DECEPTIVE PRACTICES: On 4-21-2017 I reviewed this dealership's web site and took interest in a Subaru Forrester that was listed on this site at this DECEPTIVE PRACTICES: On 4-21-2017 I reviewed this dealership's web site and took interest in a Subaru Forrester that was listed on this site at this dealership. I contacted CASTLE and spoke with a salesperson and asked if the vehicle I was looking at was available, and was told NO, it was gone. When I asked why was it still listed I then was switched over to the Manager who stated they did in fact have this vehicle. I provided the manager with the entire vehicle identification number and he verified it was there, so I scheduled a test drive for Saturday at 8;45 am. I was told the vehicle would be ready for my wife and me to test drive at that time. The salesperson even sent me a message to verify the test drive and me to ask for the Sales Manager DAVE when I arrived. On Saturday at 8:45 I met with Dave and he directed us to a salesperson named Frank, this person brought a vehicle similar to the one discussed the day before however, it wasn't the same vehicle because it had a different vehicle identification number and was optioned out differently. Frank the salesperson had Dave the Manager look into this discrepancy and after approx. 5 minutes I was told that vehicle was not there but could be there by May 23rd. I believe this dealer intentionally lied to get us to drive to their dealership on hopes that maybe we might like a different vehicle other than the one discussed the day before. After spending most of my professional career working with car dealers, I must say I am not surprised however, I am appalled at this type of deceptive practice. TAKE NOTE: If the dealer lies to you just to get you to visit his/her dealership how will they treat you at a later date More

Non-pressure and good deal I purchased a Subaru Outback which I am really enjoying driving. I worked with salesman William Kreitzer who did an excellent job, and everyone was v I purchased a Subaru Outback which I am really enjoying driving. I worked with salesman William Kreitzer who did an excellent job, and everyone was very friendly and helpful. More

Great experience. Would highly recommend. Worked with salesman Jim Board. Did an excellent job. Employees were friendly, knowledgeable, and pleasant. Would buy another car from Jim/Dealershi Worked with salesman Jim Board. Did an excellent job. Employees were friendly, knowledgeable, and pleasant. Would buy another car from Jim/Dealership. Went into the dealership to browse and left with a new Forester. Very happy. More

Easy and a good deal Worked with Jon Turpa and it was a great experience. Not too pushy and a nice guy. He found the exact car I wanted and personally went to Chicago to p Worked with Jon Turpa and it was a great experience. Not too pushy and a nice guy. He found the exact car I wanted and personally went to Chicago to pick it up. More

Excellent sales team Had a great experience purchasing a new vehicle. Worked with Frank and Mike Guistolisi. Purchased a new vehicle and the sales team was great to work Had a great experience purchasing a new vehicle. Worked with Frank and Mike Guistolisi. Purchased a new vehicle and the sales team was great to work with, More

Excellent experience! We were looking to replace one of our vehicles. Both of our sons own Foresters and swear by them. They suggested that their mother buy Subaru. Once We were looking to replace one of our vehicles. Both of our sons own Foresters and swear by them. They suggested that their mother buy Subaru. Once at Castle, the Crosstrek caught her eye. A fantastic vehicle, and a terrific experience. More

Great experience at Castle Subaru Only positives to describe the car buying experience at Castle. Every employee I interacted with (particularly Frank Salinas) was fantastic. I highl Only positives to describe the car buying experience at Castle. Every employee I interacted with (particularly Frank Salinas) was fantastic. I highly recommend Subaru and this dealership. More

Great place to shop in NWI and Chicago! Great place to shop in NWI, the staff is super friendly and work with you to get the best deal possible. Can't go wrong, give Glen and Mark a call! Great place to shop in NWI, the staff is super friendly and work with you to get the best deal possible. Can't go wrong, give Glen and Mark a call! More

Great Experience! I was in the market for some time for an Outback. Kim Shikles was a great salesman, and really helped find exactly what I wanted with an affordable I was in the market for some time for an Outback. Kim Shikles was a great salesman, and really helped find exactly what I wanted with an affordable price. He was extremely patient and non-pressuring. I couldn't be happier with my car or my experience at Castle. I will be a lifetime customer. More

Personal concern & care These guys really care about you and want to make your experience satisfying. And do you know what? They succeed. We had a very good experience in th These guys really care about you and want to make your experience satisfying. And do you know what? They succeed. We had a very good experience in the buying process - all the way through from the sales associate through the manager. Thanks Castle!! Gary & JoAnn Harveth More