Castle Rock Ford

Communication was absolutely terrible. I was told several times over the course of my service that the service team member "would call me right back" after asking the tech a question, and I was told several times over the course of my service that the service team member "would call me right back" after asking the tech a question, and I never got a call. I'd reach back out the next day asking for any update and I'd be given the same exact line, never to be called back. If I ever go back to this dealer for service I'm requesting that person does not get assigned to my service. To top it all off, when my truck was done she told be about this survey I'd be getting, and said "don't blame my performance on my tech's being slow." More

The appointment Went great and service was faster than expected! Everyone was efficient and professional. expected! Everyone was efficient and professional. More

Service writers aren’t the friendliest people. Asked to have the truck moved over to quick lane for an oil change and it was like a burden. Then the oil change never got done. I rented a car and Asked to have the truck moved over to quick lane for an oil change and it was like a burden. Then the oil change never got done. I rented a car and was told the shuttle would pick me up. I called twice and left a VM without a call back. Had to get an Uber! More

Amber Sargenti is excellent in booking appointments and accurate in writing up the customer's service requests. I carefully review my owners manual to make sure I am following Ford's recomended maintenance accurate in writing up the customer's service requests. I carefully review my owners manual to make sure I am following Ford's recomended maintenance schedule. I also keep, and bring to my appointments, a ringbinder of all of my past service. This dealership serviced my 2006 Explorer up through 260,000 miles when a friend of mine insisted I sell it to him because of it's excellent condition. More

The service center has been quick to get us in on two different occasions and the service was great! different occasions and the service was great! More

They went above and beyond for me. Very very nice people. I will highly recommend Castle Rock Ford. Very very nice people. I will highly recommend Castle Rock Ford. More

Great experience working with Jimmie; appreciate all of the assistance with ordering my new 2023 F150. the assistance with ordering my new 2023 F150. More

Great Service. Unfortunately had to return to the shop shortly after having my truck serviced due to engine light/mechanical issue. Timely response to get me schedu Unfortunately had to return to the shop shortly after having my truck serviced due to engine light/mechanical issue. Timely response to get me scheduled and my truck looked at quickly. More

I appreciate your help. I am impressed with the work you done on my truck; it runs so much better than before. Best wishes to you all. ty b. I am impressed with the work you done on my truck; it runs so much better than before. Best wishes to you all. ty b. More

Great service thank you very much for you help. The entire team did an excellent job. The entire team did an excellent job. More