Castle Rock Ford

Awful customer service, no urgency, had to get ford National involved. Scheduled me for a service appointment knowing they didn’t have the right parts to fix the problem National involved. Scheduled me for a service appointment knowing they didn’t have the right parts to fix the problem More

Very good experience everyone was great and car was done guickley I've been. Using their guick lane 4 along time guickley I've been. Using their guick lane 4 along time More

Poor communication and did not even look at my vehicle until the next day. Service manager called me repeatedly (phone tag) to talk about the problem, and that is a plus. But Kara did not seem to care. No until the next day. Service manager called me repeatedly (phone tag) to talk about the problem, and that is a plus. But Kara did not seem to care. Note: this website (dealer rater) does not seem to be up to date. More

They quickly diagnosed the problem and repaired it in a timely manner over a holiday weekend! timely manner over a holiday weekend! More

Great experience from start to finish! Quick diagnosis, and very good progress updates with detailed analysis was key! Quick diagnosis, and very good progress updates with detailed analysis was key! More

Timely, efficient and convenient, all necessary elements of a great and well-run dealership. They have the process down. I would definitely purchase another vehicle from them. of a great and well-run dealership. They have the process down. I would definitely purchase another vehicle from them. More

Great job overall. Easiest truck service I have experienced. The pickup and delivery very convenient. Thanks! Easiest truck service I have experienced. The pickup and delivery very convenient. Thanks! More

The 2 young ladies in the quick lane make a great team. It’s great to see them every time I go in for service. Thank you both It’s great to see them every time I go in for service. Thank you both More

Was very nice to do my oil service there to you, because you finished on time and very nice the emplyees, was a very good service that all you finished on time and very nice the emplyees, was a very good service that all More

Mike demonstrated impeccable customer service once again with the Mobile Service. In today’s busy world it’s very beneficial to get inconvenient Recalls satisfied at home. Thanks with the Mobile Service. In today’s busy world it’s very beneficial to get inconvenient Recalls satisfied at home. Thanks More