Castle Rock Ford

My experience was smooth. I walked out with a great vehicle at a great price. I would definitely buy a vehicle from Dmitry again! I walked out with a great vehicle at a great price. I would definitely buy a vehicle from Dmitry again! More

Came in Looking at the Maverick, wasn't impressed, but the Ranger did very nicely. Please just because the Maverick didn't impress me, doesn't mean its not a great vehicle, it's very cute and cool, just the Ranger did very nicely. Please just because the Maverick didn't impress me, doesn't mean its not a great vehicle, it's very cute and cool, just didn't meet MY needs. Great service. Honest people. More

I'm from Utah and was visiting in Castle Rock, easy online scheduling, complete oil change and tire rotation for the 1rst time on my new F-150. Thanks for the quick service and support. Will use them a online scheduling, complete oil change and tire rotation for the 1rst time on my new F-150. Thanks for the quick service and support. Will use them again when back in Colorado. More

They serviced everything I requested and informed me what needed to be done. They're also personable yet professional. I trust them with my vehicle. needed to be done. They're also personable yet professional. I trust them with my vehicle. More

Everything i asked for was completed. I appreciated the communications and texted updates while i was waiting. I appreciated the communications and texted updates while i was waiting. More

Easy to schedule an oil change and tire rotation. Great communication from the staff while I waited. Very pleased with the service! Great communication from the staff while I waited. Very pleased with the service! More

I was able to schedule my appointment and get my Explorer serviced without any hassle. serviced without any hassle. More

I was charged too much. My evaporative shield fell off as I drove out of the parking lot after I picked up my car. My evaporative shield fell off as I drove out of the parking lot after I picked up my car. More

I’ve not really had issues here in the past, but this last time was an exception. I took my brand new 2023 F-150 Tremor in for an oil change and tire rotation (5,000 miles). There is now a grinding in t last time was an exception. I took my brand new 2023 F-150 Tremor in for an oil change and tire rotation (5,000 miles). There is now a grinding in the wheel well when turning too sharply and/or coming off of a bump, like a driveway. I took it back to them and they agreed there is a noise now. However, did not offer to fix it and basically said “good luck”. Pretty terrible customer service on this one, in my opinion. More

The dealership is fine. The service was fine. But the remodel which removed any kind of quiet room stinks. I heard it was a requirement from Ford motor, but whoever made tha The service was fine. But the remodel which removed any kind of quiet room stinks. I heard it was a requirement from Ford motor, but whoever made that out of touch decision didn’t think it through very well. More