Castle Rock Ford

Would have been nice to recieve the text with the inspection. And disappointing to see that no longer use BG product. inspection. And disappointing to see that no longer use BG product. More

Communication was absolutely terrible. I was told several times over the course of my service that the service team member "would call me right back" after asking the tech a question, and I was told several times over the course of my service that the service team member "would call me right back" after asking the tech a question, and I never got a call. I'd reach back out the next day asking for any update and I'd be given the same exact line, never to be called back. If I ever go back to this dealer for service I'm requesting that person does not get assigned to my service. To top it all off, when my truck was done she told be about this survey I'd be getting, and said "don't blame my performance on my tech's being slow." More

Didn’t get but 10 miles down the road before the problem reoccurred and left the vehicle unsafe to drive. reoccurred and left the vehicle unsafe to drive. More

The appointment Went great and service was faster than expected! Everyone was efficient and professional. expected! Everyone was efficient and professional. More

Amber Sargenti is excellent in booking appointments and accurate in writing up the customer's service requests. I carefully review my owners manual to make sure I am following Ford's recomended maintenance accurate in writing up the customer's service requests. I carefully review my owners manual to make sure I am following Ford's recomended maintenance schedule. I also keep, and bring to my appointments, a ringbinder of all of my past service. This dealership serviced my 2006 Explorer up through 260,000 miles when a friend of mine insisted I sell it to him because of it's excellent condition. More

The service center has been quick to get us in on two different occasions and the service was great! different occasions and the service was great! More

Service writers aren’t the friendliest people. Asked to have the truck moved over to quick lane for an oil change and it was like a burden. Then the oil change never got done. I rented a car and Asked to have the truck moved over to quick lane for an oil change and it was like a burden. Then the oil change never got done. I rented a car and was told the shuttle would pick me up. I called twice and left a VM without a call back. Had to get an Uber! More

Great Service. Unfortunately had to return to the shop shortly after having my truck serviced due to engine light/mechanical issue. Timely response to get me schedu Unfortunately had to return to the shop shortly after having my truck serviced due to engine light/mechanical issue. Timely response to get me scheduled and my truck looked at quickly. More

They went above and beyond for me. Very very nice people. I will highly recommend Castle Rock Ford. Very very nice people. I will highly recommend Castle Rock Ford. More

We couldn’t be more pleased with our new Bronco and our sales professional Ben was fantastic to work with - he was very patient and worked with us thru multiple test drives before I found my new car. Excel sales professional Ben was fantastic to work with - he was very patient and worked with us thru multiple test drives before I found my new car. Excellent experience - this is our 4th vehicle from Castle Rock Ford and I’m sure we’ll be back in the future! More