Castle Rock Ford

Drove my Certified Escape from California ti Castle Rock, and found major trouble along the way. Joel handled the entire transaction, working with my dealership back home, to resolve all of the issues. So v and found major trouble along the way. Joel handled the entire transaction, working with my dealership back home, to resolve all of the issues. So very happy with the service a received. Thank you all! More

Chris was great. .. Quick & easy... Work done as required... Easy in and easy out... Thx .. Quick & easy... Work done as required... Easy in and easy out... Thx More

Everything was good. Service was efficient and thorough. Service manager was knowledgeable, friendly, and helpful. Service was efficient and thorough. Service manager was knowledgeable, friendly, and helpful. More

Very good experience everyone was great and car was done guickley I've been. Using their guick lane 4 along time guickley I've been. Using their guick lane 4 along time More

Poor communication and did not even look at my vehicle until the next day. Service manager called me repeatedly (phone tag) to talk about the problem, and that is a plus. But Kara did not seem to care. No until the next day. Service manager called me repeatedly (phone tag) to talk about the problem, and that is a plus. But Kara did not seem to care. Note: this website (dealer rater) does not seem to be up to date. More

Great job overall. Easiest truck service I have experienced. The pickup and delivery very convenient. Thanks! Easiest truck service I have experienced. The pickup and delivery very convenient. Thanks! More

They quickly diagnosed the problem and repaired it in a timely manner over a holiday weekend! timely manner over a holiday weekend! More

Timely, efficient and convenient, all necessary elements of a great and well-run dealership. They have the process down. I would definitely purchase another vehicle from them. of a great and well-run dealership. They have the process down. I would definitely purchase another vehicle from them. More

The 2 young ladies in the quick lane make a great team. It’s great to see them every time I go in for service. Thank you both It’s great to see them every time I go in for service. Thank you both More

Great experience from start to finish! Quick diagnosis, and very good progress updates with detailed analysis was key! Quick diagnosis, and very good progress updates with detailed analysis was key! More