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Castle Rock Chrysler Dodge Jeep Ram
Castle Rock, CO
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544 Reviews of Castle Rock Chrysler Dodge Jeep Ram
I had an outstanding experience with Eric Cody at Castle Rock CDJR and couldn't be more impressed! From the moment I walked in, the staff was incredibly kind, patient, and respectful, making the entire proc Rock CDJR and couldn't be more impressed! From the moment I walked in, the staff was incredibly kind, patient, and respectful, making the entire process smooth and stress-free. They were to the point, answering all my questions without any pushy sales tactics. I was thrilled to find out they offered me a fantastic deal on my dream Jeep—well under the Kelly Blue Book estimate! It felt like I was getting a fair and honest price, which is rare in today's market. I also really appreciated their pro-law enforcement stance, showing a lot of respect for those who serve. I'll definitely be coming back here for my next vehicle purchase and will happily recommend this dealership to my family and friends. If you're looking for a dealership that treats you right, offers great deals, and values integrity, look no further! Thank you again Eric & Team! We will be back! More
Avoid This Dealership – Sold Me a Lemon and Offered No Help! I purchased a 2018 Jeep Cherokee from Castle Rock Chrysler Dodge Jeep Ram in July 2023, and it has been nothing but a nightmare. Since buyin Help! I purchased a 2018 Jeep Cherokee from Castle Rock Chrysler Dodge Jeep Ram in July 2023, and it has been nothing but a nightmare. Since buying it, I’ve had multiple serious issues, many of which should not have been a problem so soon after purchase. I’ve had to pay a lot out of pocket, and the dealership has been completely unhelpful. I trusted them to sell me a reliable vehicle, but it’s clear they either didn’t properly inspect it before selling it or just don’t care about their customers once they make a sale. I’ve reached out to them about these problems, but they refuse to help me, and only offer excuses. To make matters worse, Gerimie in the service department was extremely rude to me a few times. Overall bad experience! If you’re considering buying a car from here, I strongly recommend looking elsewhere. This dealership does not stand by the vehicles they sell, and their customer service is nonexistent once they have your money. Save yourself the headache and go to a dealership that actually values its customers. More
Bought a brand new Ram 3500. Had several vehicle issues so had to take it in for service. The service dept at Castle Rock Dodge Ram Jeep was not a good experience. Service Dept Had several vehicle issues so had to take it in for service. The service dept at Castle Rock Dodge Ram Jeep was not a good experience. Service Dept was so unprofessional and the service advisors we straight up lazy. Being a Ram owner for years and always being treated great. This is not the case with Castle Rock Chrysler Jeep Ram. Stay away and go somewhere they value the Customer. I tired to complain to Todd and he sent me to his boss Wes's Voicemail guess what his Voice Mail was full. Says a lot right there. My Customer service advisor was Jeremy. Worst Customer Service experience possible. More
I purchased a 2024 Dodge Hornet from Eric Cody and Scott Brunelle. Words can't describe how appreciative I am of these two gentlemen. I feel as tho they went above and beyond and helped me not only get a de Brunelle. Words can't describe how appreciative I am of these two gentlemen. I feel as tho they went above and beyond and helped me not only get a deal done but also find something that I liked. I can't say thank you enough. I'll definitely be back in the near future to buy again. And please believe I will spread the word on about the great business that you do. Thanks again and I'll be back soon. More
Please Never do business here. Extremely poor customer service after the contract was signed. Very high dealer fees, and add ons making every purchase almost $1600 more than advert Extremely poor customer service after the contract was signed. Very high dealer fees, and add ons making every purchase almost $1600 more than advertised. I already felt pressured when buying, and when the delivery of the vehicle was delayed several hours I got the runaround by several different people. It was only when I threatened to unwind the deal did they actually deliver the car. Verbal understandings meant nothing. I will never buy again from this dealer, and I hope my review persuades at least one other person to buy a vehicle elsewhere. More
Saturday, 10. 5.24, I purchased a new Ram 1500 from Eric Cody and Scott Brunelle. Not only did I appreciate the knowledge Eric bestowed but the camaraderie througho 5.24, I purchased a new Ram 1500 from Eric Cody and Scott Brunelle. Not only did I appreciate the knowledge Eric bestowed but the camaraderie throughout all aspects of the purchase. Nobody enjoys trading in a vehicle but the fairness and conversation I had with both gentlemen was not only memorable but incredibly rare in the auto industry. To be very honest, these gentlemen, along with Mr. Dejesus in the financing department, have ensured that I will not be shopping at any other dealership. More
Bad ethics from the top down Employees do not do what they say management is clueless and everything is overpriced They will hold your car for days or weeks without looking at it and they will have yo they say management is clueless and everything is overpriced They will hold your car for days or weeks without looking at it and they will have your parts received for months and will not notify you Take your vehicle elsewhere More
Service is terrible. They don’t return phone calls. They don’t have my car ready when promised and made me wait over an hour. Had to bring car back because initial repair They don’t return phone calls. They don’t have my car ready when promised and made me wait over an hour. Had to bring car back because initial repairs weren’t completed properly. Not apparently competent at repairs, slow, poor customer service and expensive dealer prices. What less can you ask for? Wow More
An honest dealership for a change. Mark Cerni was a great salesperson and the process of buying my new jeep was actually enjoyable Mark Cerni was a great salesperson and the process of buying my new jeep was actually enjoyable More