Castle Rock Chrysler Dodge Jeep Ram

My vehicle came back to me in the exact same condition after they had my truck for over a week. They stated that they “could not duplicate concern” although it was having the issue when I dropped it off a after they had my truck for over a week. They stated that they “could not duplicate concern” although it was having the issue when I dropped it off and continued to have the same issue when picking it up. The solution was to have me leave it there longer. The whole purpose of me leaving it there when I did was because I didn’t need my vehicle while it was left there. I could not go without the truck any longer as they weren’t able to provide a loaner. Have a call in with Brandon (service advisor) and hopefully he will have a solution by tomorrow. This will be the third time I have had the truck into the service department at a Ram dealership for the exact same issue. More

Eric Cody was knowledgeable and helpful in the process of ordering, and purchasing a new car. ordering, and purchasing a new car. More

Whenever there's a issue with one of my vehicles, or I need a oil change I always text Nick. I really appreciate his professionalism. He's great at keeping me updated along the process and promptly text m need a oil change I always text Nick. I really appreciate his professionalism. He's great at keeping me updated along the process and promptly text me when my vehicle is ready for pick up. More

My representative was amazing and overdelivered and within the time I needed. I really appreciate it. Also my scheduler did an amazing job getting me in when I needed! Thank you!! within the time I needed. I really appreciate it. Also my scheduler did an amazing job getting me in when I needed! Thank you!! More

Responsive and straightforward. The process was enjoyable. And I would do business again with the dealership. The process was enjoyable. And I would do business again with the dealership. More

Service was friendly and fixed the issue with a thorough explanation. Vehicle is running great. explanation. Vehicle is running great. More

Really great experience and super easy. Dan was great working with, highly recommend folks there in the future Dan was great working with, highly recommend folks there in the future More

Friendly and easy to work with. Easy to work with. Liked dealing with John and everyone. Easy to work with. Liked dealing with John and everyone. More

Everyone there are so nice and friendly. Great service, every thing was done In a timely manner. Great service, every thing was done In a timely manner. More

This note is to thank the Service department for a very quick and timely resolve to my 2014 Jeep Grand Cherokee engine issue, the work was done in a very professional manner, I would highly recommend them quick and timely resolve to my 2014 Jeep Grand Cherokee engine issue, the work was done in a very professional manner, I would highly recommend them to anyone needing service work done to their vehicle. I will be a returning customer. Thanks Patrick More