Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Rock Chrysler Dodge Jeep Ram
Castle Rock, CO
545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 545 reviews
February 27, 2022
Ray made custom ordering in so easy and enjoyable. He was very responsive and communicative during the entire process and always made sure I was taken care of. He answered any and all of my questions He was very responsive and communicative during the entire process and always made sure I was taken care of. He answered any and all of my questions and made sure I didn’t have any more before I left. I got an amazing deal on my trade. Lexi was so fun, friendly, and informative in the financing department. José the general manager was absolutely amazing as well. He was quick and always made me feel like I was his number one priority. I traded in my ‘06 Cherokee and left in love with a ‘22 Compass. When it’s time to upgrade my Jeep again, I will definitely be back. More
by Mbownernow
Employees Worked With
Ray, José, Lexi
February 19, 2022
Discussed pricing via email and was told we were not that far apart(numbers). What I wanted to pay and what the car sold for. When I showed up, the deal I was offered had a premium above MSRP plus we were no far apart(numbers). What I wanted to pay and what the car sold for. When I showed up, the deal I was offered had a premium above MSRP plus we were not even close. Yes, it was a bait and switch. I purchased same make and model from another dealer that did not charge a premium over MSRP. More
by lurker
Employees Worked With
sales manager
February 07, 2022
I was trying to order a new truck. Originally John was responsive, it took a few hours to get each question answered, but then I didn't hear from him for several days. When I finally heard back he said h responsive, it took a few hours to get each question answered, but then I didn't hear from him for several days. When I finally heard back he said he was out of the office for 2 days. I have no issue with that, my frustration is that I told him I was looking to quickly order this truck, and the last response I got was that he would get back to me. The communications and expectation settings were poor, I would not recommend doing business with John Cook. More
by evtbbw
Employees Worked With
John Cook
February 01, 2022
I was looking for a 2021 Jeep Wrangler Unlimited Rubicon Xtreme Recon in Tuscadero and they had exactly what I wanted. The salesman, Josh, was extremely helpful, went to the rail yard to pick up the vehicl Xtreme Recon in Tuscadero and they had exactly what I wanted. The salesman, Josh, was extremely helpful, went to the rail yard to pick up the vehicle so it would be there when I arrived from the East Coast, and also picked me up from the airport. Lexi in finance couldn't have made the process any easier. Sent all the paperwork overnight so I could have everything done before my arrival and be on my way. Could not ask for a better experience. More
by kackie69
Employees Worked With
Josh and Lexi
October 31, 2021
Don’t waste your time with this dealership. They are dishonest, have zero customer service and do not care about their potential customers. Had an appointment to look at a vehicle (which I would have mo dishonest, have zero customer service and do not care about their potential customers. Had an appointment to look at a vehicle (which I would have most likely purchased) that was exactly what I wanted. A crew cab Ram 1500 with the 6’4” bed (hard to find). Even though I set an appointment, they still suggested I come in as soon as possible. So I took a day off of work and went to the dealership from Denver (40 minute drive). I arrived about 15 minutes before they opened. Upon opening I went in and was informed the vehicle had been sold. The next day I was called by the salesman who was supposed to work with me. They hadn’t sold the vehicle; they transferred it to their loaner fleet. He informed me that the vehicle was going to be available once it had 3,000 miles on it. Moral of the story, don’t waste your time with these guys. More
by roadrash7622
Employees Worked With
John
September 24, 2021
My Salesman Ray is Terrific,! The ordering process for my 2021 Rubicon was easy and, Ray kept me informed on when to expect it. He made the trade in process efficient, and got what I wanted. Ray also spent t 2021 Rubicon was easy and, Ray kept me informed on when to expect it. He made the trade in process efficient, and got what I wanted. Ray also spent the time with me to cover all the ins and outs of my new jeep. Ray is the guy you want to work with at Castle Rock CDJR for any of your automotive needs! Shawn Sontag More
by mtndog
Employees Worked With
Ray
July 15, 2021
I had reached out to several dealerships to get a factory order placed, and Rick Thillemann was great to work with. He helped me get the exact car I wanted at a great price. I would definitely recommend Ri order placed, and Rick Thillemann was great to work with. He helped me get the exact car I wanted at a great price. I would definitely recommend Rick and Castle Rock CDJR! More
by T.Lombardi
Employees Worked With
Rick Thillemann
June 03, 2021
The sales team was awesome. They understood my desire and where we needed to be and worked hard to get there. Would go back and buy from them again. and where we needed to be and worked hard to get there. Would go back and buy from them again. More
by wjr7
Employees Worked With
Richard Thillemann
