Castle Rock Chevrolet GMC - Service Center

Service Dept. WRECKED MY NEW CAR. Took my new 2021, 5k miles, Camaro to Castle Rock Chevrolet Buick GMC (Foundation Auto) for it’s first oil change. Their Grease x WRECKED MY NEW CAR. Took my new 2021, 5k miles, Camaro to Castle Rock Chevrolet Buick GMC (Foundation Auto) for it’s first oil change. Their Grease xxxxxx did $4k+ (ouch) in body damage by not putting the car on the lift properly and then tried to cover it up. Turns out G xxxxxx had only been there 1 week and didn't know how to lift a car made with pinch welds like most cars are. I showed the damage to Service Rep Tim. He took photos of damage and specifically stated, "I see how it happened. No denying, we are at fault". When I asked who their insurance carrier was they 'lawyered up' and severed all communications leaving me no choice but to make an insurance claim with my carrier and leaving me on the hook for $500 deduct, UBERs, car rental, loss of use, time and mileage to body shop, and a bad Carfax report which diminishes the car value by about $4k. Fast forward 3 months. Parts have arrived and the car is in a body shop for an expected 6 week repair stay. My insurance carrier is going after Foundation to recover their loss and my deductible. Never heard from Foundation again. More

I would give zero stars to Medved. Tried to get me to make my company rent a car rather than get my very common tires in within 2 days. Took my car away and went to Goodyear, who had this very common tir make my company rent a car rather than get my very common tires in within 2 days. Took my car away and went to Goodyear, who had this very common tire in stock. Couldn’t get management to call and talk to me about my bad experience. Will never never never never do business there again. More

We were treated with professionalism, courtesy and efficiency when we needed warranty repairs on our Silverado diesel PU. I called other Chevy dealerships first and was very unsatisfied with their sc efficiency when we needed warranty repairs on our Silverado diesel PU. I called other Chevy dealerships first and was very unsatisfied with their schedule. Castle Rock Chevrolet booked us right in and the work was done in a short time. I would recommend this service center to anyone. More

Oil Change My wife dropped off her car and used the courtesy shuttle to get a ride to her work location. Everyone was very courteous and helpful. My wife dropped off her car and used the courtesy shuttle to get a ride to her work location. Everyone was very courteous and helpful. More

Easy and hassle free Always bring my fords in to Medved ford for service. Nicki makes it easy to get my vehicles serviced fast and correctly done. Thank you Always bring my fords in to Medved ford for service. Nicki makes it easy to get my vehicles serviced fast and correctly done. Thank you More

Oil Change The reason I didn't give 5 stars is because of the waiting time even though I had an appointment. Other than that the Service People were very nice an The reason I didn't give 5 stars is because of the waiting time even though I had an appointment. Other than that the Service People were very nice and personable even with my wining about the waiting time. More

Service was as advertised, on time, and complete. Very good 'Would you recommend this service center?' --- no, I am not an advertising agency. You must earn and maintain your reputation just like everyone els 'Would you recommend this service center?' --- no, I am not an advertising agency. You must earn and maintain your reputation just like everyone else is required to do. More