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Castle Rock Chevrolet GMC - Service Center
Castle Rock, CO
107 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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107 Reviews of Castle Rock Chevrolet GMC - Service Center
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December 14, 2023
Service department was on the ball. Very knowledgeable very detail oriented. Both Mike’s were very good. Very happy that I switched to Castle Rock Chevrolet. Very knowledgeable very detail oriented. Both Mike’s were very good. Very happy that I switched to Castle Rock Chevrolet. More
by cny1972
Verified CustomerJuly 03, 2023
One the best experiences I’ve had purchasing a vehicle. From the initial call to the last signature. Straight to the point, no games, no gimmicks, very honest. Chris, Toni, Rogan, Glenn and Parminder we From the initial call to the last signature. Straight to the point, no games, no gimmicks, very honest. Chris, Toni, Rogan, Glenn and Parminder were great to work with! I highly recommend you give them a shot before going anywhere else. I’ll be reaching out to them for my next purchases. More
by rabeloq89
Employees Worked With
Other Employees :
Chris, Toni, Rogan, Glenn, Parminder, Chris Hering, Maverick Reichardt
June 30, 2023
Some things weren’t right with the used vehicle we purchased. All were fix plus one we didn’t know about. Easy getting an appointment. Loaner to go back home, since it would take longer than one da purchased. All were fix plus one we didn’t know about. Easy getting an appointment. Loaner to go back home, since it would take longer than one day. Would recommend. More
by sbjollie2
Employees Worked With
Michael Bosher, Bill Desautels
June 30, 2023
Service staff is excellent. Michael has been a huge help, is honest and friendly. Many Thanks to the techs as well. The whole team has treated us great! Michael has been a huge help, is honest and friendly. Many Thanks to the techs as well. The whole team has treated us great! More
by shoultzy16
Employees Worked With
Michael in service dept.
June 30, 2023
One thing I have learned since COVID customer service is non existent, well castle rock Chevy has gone above and beyond with customer service every aspect of the dealership I am very happy with my decision non existent, well castle rock Chevy has gone above and beyond with customer service every aspect of the dealership I am very happy with my decision to purchase from them and am pleased to have them perform my service on my vehicle, thanks More
by BLUEJAY71.EG
Employees Worked With
Other Employees :
Michael Bosher, the finance gentleman, the IT consultant
June 20, 2022
Service Dept. WRECKED MY NEW CAR. Took my new 2021, 5k miles, Camaro to Castle Rock Chevrolet Buick GMC (Foundation Auto) for it’s first oil change. Their Grease x WRECKED MY NEW CAR. Took my new 2021, 5k miles, Camaro to Castle Rock Chevrolet Buick GMC (Foundation Auto) for it’s first oil change. Their Grease xxxxxx did $4k+ (ouch) in body damage by not putting the car on the lift properly and then tried to cover it up. Turns out G xxxxxx had only been there 1 week and didn't know how to lift a car made with pinch welds like most cars are. I showed the damage to Service Rep Tim. He took photos of damage and specifically stated, "I see how it happened. No denying, we are at fault". When I asked who their insurance carrier was they 'lawyered up' and severed all communications leaving me no choice but to make an insurance claim with my carrier and leaving me on the hook for $500 deduct, UBERs, car rental, loss of use, time and mileage to body shop, and a bad Carfax report which diminishes the car value by about $4k. Fast forward 3 months. Parts have arrived and the car is in a body shop for an expected 6 week repair stay. My insurance carrier is going after Foundation to recover their loss and my deductible. Never heard from Foundation again. More
by openwater
Employees Worked With
Bobby, Tim
