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Castle Rock Chevrolet GMC
Castle Rock, CO
454 Reviews
Have All Your Automotive Needs Met at Castle Rock Chevrolet Buick GMC
Whether you're looking for a Chevrolet Trailblazer, Traverse, Equinox, Buick Encore or GMC Acadia, reliable auto service, or affordable financing near Castle Rock, you will discover everything that you need at Castle Rock Chevrolet Buick GMC. We are proud to serve Castle Pines, Lone Tree, Parker, Highlands Ranch, Centennial, and Denver by not only carrying popular Chevrolet, Buick and GMC models but by exceeding your expectations and forging connections with our customers. Explore what our dealership has to offer and discover how easy it can be to have your driving needs met.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 454 reviews
September 14, 2018
Arrogance and ignorance from Medved Chevrolet After moving to Colorado I needed to find a local Chevrolet dealership to service my 2016 Chevy Silverado 3500HD 4X4 High Country that had been purcha After moving to Colorado I needed to find a local Chevrolet dealership to service my 2016 Chevy Silverado 3500HD 4X4 High Country that had been purchased new in Texas. After having one service completed at AutoNation Chevrolet in Denver and a couple of services completed at Ed Bozarth Chevrolet in Lone Tree I decided to try Medved Chevrolet in Castle Rock as they are much closer to my home. My first experience with Medved was on June 25 2018 at 43,019 miles when I took my truck to the dealership for an oil change and transmission service. This $380.94 service was slightly disappointing as my previous dealer of choice in Texas provided superior communication via text message updates while your vehicle was in service as well as a courtesy wash every time you were at the dealership. Although Medved didn’t live up to my initial expectations the convenience of their location outweighed my initial desire for better customer service. On July 6th 2018 at 48,105 miles I returned to Medved Chevrolet in Castle Rock for a complete 4X4 service, as well as an oil change and new wiper blades. This $603.94 service was also a little disappointing but once again I let convenience outweigh the lack of acceptable customer service. On July 20th 2018 at 50,486 miles I had to have my truck towed into Medved Chevrolet due to a failed belt tensioner and broke serpentine belt. While my truck was at the dealership I had money stolen from my vehicle and the dealership attempted to charge me $432.26 for work that was done under my extended warranty. I should have immediately switched dealerships; however, I decided to give them one more opportunity. On August 9th 2018 at 53,792 miles I once again took my truck to Medved Chevrolet in Castle Rock for an oil change, coolant flush, air filer, tire rotation, broken rear view mirror, and reduced engine power indicator. When I dropped off my vehicle I spoke with the service advisor and the service manager about having money stolen from my vehicle on the previous visit. I shared my experience and asked if they would be willing to do a courtesy wash with this visit as an act of good faith. They responded by telling me that they didn’t have the ability to wash a vehicle. When I asked how they delivered new cars without having a detail department they reluctantly agreed to wash my truck as an act of good faith given the poor service I received during the previous visit. This time I paid $700.12 for maintenance costs and the dealership replaced the indirect fuel injector as well as a cracked exhaust particulate filter under warranty. When I picked up my truck it had been washed, although it was poorly done at best. They also failed to perform the tire rotation even though I was charged $100 for this service. At this point I had no intension of returning for additional service. On August 20th 2018 at 55,203 miles I was forced to bring my truck back to Medved Chevrolet for the same reduced engine power indicator. This time the dealership replaced the cooler inlet pipe and yet again the exhaust particulate filter was cracked. When I asked the service department how it was possible the exhaust particulate filter had cracked again within 11 days and 1411 miles they stated that the new filter must have been dropped in shipping. This time when I picked up my vehicle from the service department my back seat was covered in tobacco spit and once again money had been stolen from my vehicle. I called the GM of the dealership to discuss the issues I was having with his service department and rather than apologize for the poor service, or offer to clean up the tobacco spit he simply stated that he would “set them up in the service department to see who was stealing money from customer’s vehicles. He then proceeded to tell me how great his service department is and that his team is the best in the business. Today is September 13th 2018 at 57,165 miles and my truck is yet again in reduced engine power. I have given Medved Chevrolet five opportunities over the last 90 days to earn my business and to make good on their errors. They have failed to fix the same issue multiple times after I have spent $1,685.00 in their service department, had money stolen twice, and chewing tobacco spit in my vehicle. The combination of arrogance and ignorance at this dealership is rivaled only by Washington DC. Avoid doing any business at Medved Chevrolet in Castle Rock, Colorado! More
by lsk92y
Employees Worked With
Multiple
September 11, 2018
Excellent I purchased 2 cars from John Cook. Both times were the best car buying experiences I have ever had. There was no games played with making a deal. He d I purchased 2 cars from John Cook. Both times were the best car buying experiences I have ever had. There was no games played with making a deal. He did what was promised and the process went very fast. More
by Montoya, Dawn
Employees Worked With
John Cook
September 08, 2018
Perfect for my needs Paul Lowery was aware of my vehicle needs and recommendations were right on. The deal we made was a win win..my truck fits my families needs perfectl Paul Lowery was aware of my vehicle needs and recommendations were right on. The deal we made was a win win..my truck fits my families needs perfectly More
by Rbitv
Employees Worked With
Paul Lowery
September 07, 2018
great service had oil change and tire rotation, checked all fluids. great service and very timely. all service technicians were very pleasant. got everything done had oil change and tire rotation, checked all fluids. great service and very timely. all service technicians were very pleasant. got everything done in a reasonable time. More
by jan-harold
Employees Worked With
don't know
August 09, 2018
Great car buying experience Smooth purchasing process with upfront, friendly sales team. We enjoyed working with Edwin and Chris. The service and parts departments have been wo Smooth purchasing process with upfront, friendly sales team. We enjoyed working with Edwin and Chris. The service and parts departments have been wonderful too (window tinting and floor mat purchases). More
by AJJackson
Employees Worked With
Edwin, Chris
August 02, 2018
Great purchase experience Purchase experience couldn’t be better. Very fair pricing and fast, efficient, relaxed sales process. I often use a broker, but this was just as easy Purchase experience couldn’t be better. Very fair pricing and fast, efficient, relaxed sales process. I often use a broker, but this was just as easy and saved me money compared to my broker. Chris Prang did a fine job. Eric as sales manager and Vijay in finance were also great. Whole thing was very up front and professional. More
by Roger
Employees Worked With
Chris Prang, Eric, Vijay
August 01, 2018
2018 2500hd It was great working with them. The made buying there very nice and smooth.i will go back when I am ready to buy again It was great working with them. The made buying there very nice and smooth.i will go back when I am ready to buy again More
by Tsmith
Employees Worked With
Paul and Tommy
July 24, 2018
An amazing experience!!! Michael Fertal, was our salesman. He made us feel welcome, we never felt pressure and we walked away with the truck of our dreams!!! If you are shoppi Michael Fertal, was our salesman. He made us feel welcome, we never felt pressure and we walked away with the truck of our dreams!!! If you are shopping for a vehicle you must stop by Medved Chevrolet Buick GMC IN CASTLE ROCK CO!!!!! WE WILL BE BACK!!!! Thank you Michael Fertal More
by helenfayefox
Employees Worked With
Scott
July 08, 2018
Knowledgeable and Courteous From the Sales Consultant Sam Anderson to the follow up a week later to another call that all was well. Top Notch. I told them I'll by this Denali From the Sales Consultant Sam Anderson to the follow up a week later to another call that all was well. Top Notch. I told them I'll by this Denali but it is going to be four days till funds are available. They held the check till I called. Yes my Credit rating etc allowed this. Thursday I called and said cash it. I had a grounded sensor.. that was fixed ASAP. I was given a loaner at 700 am and had my truck back by 1130 am. This is a great dealership. The drive from Highlands Ranch to Castle Rock is minimal and there are various routes. I am pleased with Medved and would heartily recommend them, regardless of vehicle. I lean to the GMC side of things, but with Ford Jeep Dodge on hand, I am sure you will find a great product and great service. My thanks. More
by Bob Highlands Ranch
Employees Worked With
was a busy day I have the cards All the staff to the sales people and managers were top notch
July 07, 2018
New car purchase This is a dealership that cares to have your business and keep your business. The last five cars I purchased were from Shomp Honda. The purchase exp This is a dealership that cares to have your business and keep your business. The last five cars I purchased were from Shomp Honda. The purchase experience here was quicker and less time consuming. It was a pleasure dealing with the sales staff and meeting Mr Medved. Chris Prange if an outstanding young man. More
by bob8168
Employees Worked With
Chris Prange and John Medved
