Castle Mazda Downers Grove - Service Center

First Oil Change, new 2014 Mazda5 I'm not the greatest lover of going back to the original dealer for maintenance, but I needed my first oil change on my '14 Mazda5 minivan. I searche I'm not the greatest lover of going back to the original dealer for maintenance, but I needed my first oil change on my '14 Mazda5 minivan. I searched around and the recommended 0w20 synthetic oil was shockingly high at other oil change shops. So I just happened to check Pugi where I bought my minivan and they had a coupon that made it at least more palatable. Now I hate calling business phone systems, but somehow navigated my way through it. Also, they're not as convenient or fast as a closer oil change shop, but the service and extras (washed my car) as well check many of the important car systems made up for the extra travel and time limits of setting up an appointment. Coffee was available and my wait time was actually shorter than I expected. I'd strongly recommend Pugi Mazda for car buying and for car maintenance/service. Thanks Pugi for the great service. Also, I really love my minivan. More

Recall 751D Want to acknowledge Matt Walsh who went above and beyond on June 24th. when I brought my daughters car in for a recall notice. After he explained th Want to acknowledge Matt Walsh who went above and beyond on June 24th. when I brought my daughters car in for a recall notice. After he explained the two step process for this recall and that the part would take up to two weeks to get, I explained that the car would be out of state due to her job and could not be brought back until October. Not wanting to have me wait until October, Matt was able to secure the part and get it installed that very afternoon saving myself from returning 3 months later to fix the recall. He could have just just let me know that he was following the process and that it would be my responsibility to get the car back in but he took care of the situation right then and there. Outstanding customer service. Not sure who the tech was that worked on my car, but he also stopped what he was doing and performed the maintenance. More

Very friendly staff, work done for the latch recall in 15 mins and even washed my car. I was in and out with a clean car. Thanks. mins and even washed my car. I was in and out with a clean car. Thanks. More

I did not buy my car here but since I moved to Naperville, Lisle area I have got all my services and other problems related to my car taken care of at this location. The service manager "Anthony C Naperville, Lisle area I have got all my services and other problems related to my car taken care of at this location. The service manager "Anthony Carbone" is excellent and very cordial and helpful. He makes sure everything is up to date and lets me know if I am missing anything or need to take care of anything. He is very personable and very observant of the vehicle and makes sure its tip top before he hands the key back to me. Everything gets taken care of even if i leave my car there leaving no room for inconvenience. All-in- all its a great dealership for service with excellent staff and I end up with a smile on my face every time I go there with a feeling that my car is secured and taken care of. Thanks Pugi Mazda and thanks Anthony. More

I went there twice for oil change. The price after discount is very good. What I like it that they wash your car after the service is done. Even though it is not thorough wash, it is good enough since discount is very good. What I like it that they wash your car after the service is done. Even though it is not thorough wash, it is good enough since none of other dealers have done that for my car before. I will definitely go there again. More

BEEN DEALING WITH PUGI SINCE 1991 WHEN THEY WERE DOWNERS GROVE IMPORTS. WE HAVE 4 MAZDAS IN THE FAMILY NOW AND WOULD NOT GO ANYWHERE ELSE! CHUCK HAS TAKEN CARE OF ME FOR A WHILE AND MIKE MIZWICKI IS GREAT A GROVE IMPORTS. WE HAVE 4 MAZDAS IN THE FAMILY NOW AND WOULD NOT GO ANYWHERE ELSE! CHUCK HAS TAKEN CARE OF ME FOR A WHILE AND MIKE MIZWICKI IS GREAT ALSO. ALL OF OUR SERVICE IS DONE THERE AND NEVER HAVE A PROBLEM GETTINF AN APPOINTMENT OR SHOWING UP WITHOUT ONE. More

Service has been very good for my car. Satisfied with the staff. Acceptable replacement of worn parts and information about potential problems pointed out when checking out at payment window. the staff. Acceptable replacement of worn parts and information about potential problems pointed out when checking out at payment window. More

I like taking my car to Pugi Mazda for service, they are friendly, they get the work done quickly so I am not there all afternoon, and I like the style of the building. I like up in Des Plaines, it is wor friendly, they get the work done quickly so I am not there all afternoon, and I like the style of the building. I like up in Des Plaines, it is worth the drive because I have had a better experience with Pugi Mazda than the Mazda Dealerships closer to me. More

The guy in the service department was very disrespectful and rude. Even though I am only 17, I know when I am being disrespected and as a customer you should never be. I have taken my 2009 Mazda6 to the sh and rude. Even though I am only 17, I know when I am being disrespected and as a customer you should never be. I have taken my 2009 Mazda6 to the shop 5 times in the last 3 months. If your looking for a dealership with good service.. DONT GO HERE. More

I went in for an oil change and tire rotation and paid a reasonable amount for both. We bought our Mazda3 in Naperville and now live in Cook county. Mazda of Countryside is closer to us, but we won't go t reasonable amount for both. We bought our Mazda3 in Naperville and now live in Cook county. Mazda of Countryside is closer to us, but we won't go there anymore since the place is full of jerks. Pugi Mazda is about 8 miles further, but it is worth it...Paul the service writer was professional, the technicians did not leave any of their gunk in the car, and the post-service wash was done very well. The waiting area is modern and clean, and there was free coffee and a juke box for waiting customers to use. The sales people were annoying when we walked about the showroom, but they did not ruin the visit. Overall, we will continue servicing our Mazda3 at Pugi Mazda. More