Castle Kia McHenry

My husband and I bought a car today from castle Kia in McHenry, Illinois. I can’t say enough about the pleasant experience we had. Max, our salesman made sure we had everything we needed , and was very he McHenry, Illinois. I can’t say enough about the pleasant experience we had. Max, our salesman made sure we had everything we needed , and was very helpful through the entire process. I would definitely contact him again if we need another vehicle. I have to say, the management here is stellar and even the finance department had us feeling like friends. I feel we have found a new dealership for our needs in the future. More

Good people friendly nice to work with got us in and out in a timely matter in a timely matter More

I went in for an oil change today. I asked if they honored competitors coupons and the service manager said not usually. So I asked if he would take this one and he then said they do n I asked if they honored competitors coupons and the service manager said not usually. So I asked if he would take this one and he then said they do not take competitors coupons and told me it would be an hour and a half wait. I asked if I could leave my info and come back in then. He said no. I asked if I could make an appointment. He said they do not take appointments for only oil changes. So why have an online appointment calender on their website? He looked bored and as far as Customer Service, I will take my money elsewhere and avoid this place in the future. More

Courteous, no pressure at all! As you would expect our salesman met us at the door and queried us as to our ideas. Our salesman was Matt Knudsen and was patient. Matt knew the vehi As you would expect our salesman met us at the door and queried us as to our ideas. Our salesman was Matt Knudsen and was patient. Matt knew the vehicles well and answered our questions. When the decision to buy was made the purchase process was smooth and stress free. A very good experience overall! Matt Knudsen is a nice fellow! More

Ed Chambers made our purchase of a KIA Sportage a very smooth experience. He was knowledgeable, thorough and easy to talk to. My son brought me there after purchasing his KIA and now my other son is s smooth experience. He was knowledgeable, thorough and easy to talk to. My son brought me there after purchasing his KIA and now my other son is strongly considering buying one. Thank you, Ed Chambers….5 Stars! More

They botched up every part of the purchasing process. 1. Initial contact - they spammed my phone on off-hours, and then couldn't answer my simple questions (e.g., what rates do you have) for over a w 1. Initial contact - they spammed my phone on off-hours, and then couldn't answer my simple questions (e.g., what rates do you have) for over a week. I was then given to another sales specialist, who claimed the other person "is no longer with us" after my complaint. That person was still there 2. Reserving and scheduling appointments - I was told the car would be reserved. They immediately scheduled an appointment, but then said they couldn't reserve the car. They offered a convoluted process of visiting twice (before the purchase, and and during the sale). I'm not driving 4 hours total just to purchase a xxxx car. 3. Purchasing & home delivery - their website says I could purchase the car 100% online and get it home delivered. The sales specialist said it wouldn't be a problem. I felt they were unreliable, so I asked about the process. They call back about a certified check and signing papers in person... Why would I go through all that effort? Don't they have Docusign? I got fed up with them and said I would purchase it in person 4. Finalizing purchase and incorrect car description - After all the xx I went through, I decided just to go there myself. I had the money on hand and everything was supposed to be "set". Turns out the car description was incorrectly added. The excuse was that I should have looked at the window sticker... This was YOUR job. I had to walk away because of all this. I've purchased houses far less painful than this. More

My husband and I went to Castle Kia in McHenry Sat May 27th.because of a car they had advertised on their website. We called and was told vehicle was there. We made an appt for the next morning, saw the c 27th.because of a car they had advertised on their website. We called and was told vehicle was there. We made an appt for the next morning, saw the car and were ready to write a check , when the salesman excused himself and came back to tell us that his his manager told him that the price we saw on Castle's website and had printed with the car pic and stock number was actually going to be an additional 5 grand, due to the car shortage. We did not go there expecting to have to haggle a price, as we were prepared and ready to pay the price they advertised on their own website.. I asked our salesman)why advertise a price on the website that you know is incorrect, His response was (and I quote)"To get you in the door" I told him that was ridiculous and deceptive, and he agreed. Needless to say we left, and will never return to Castle dealership. Nowhere on their website did it state that this was a suggested price. It clearly stated Castle Kia's price.Very disappointing Kia. This experience has soured us on all Kia products. Simply stating our hard earned money will go to honest dealerships, that value their customers. More

I bought a car on January 28th 2023 from Castle Kia in McHenry IL. I live in Missouri so I did most of the paperwork & private financing before driving there to pick up my car. I left the dealership with McHenry IL. I live in Missouri so I did most of the paperwork & private financing before driving there to pick up my car. I left the dealership with the sale guy telling me that I DID NOT need the title app & the MSO. In Missouri and Illinois, both of those are required to register a car AND pay the sales tax. It is now May 2023... after several calls to the dealership, plus a few calls to the Missouri Dept of Revenue AND the Illinois Dept of Revenue, the dealership still has not provided me with what I need to register my car. Talk about the WORSE EXPERIENCE EVER!! Do not buy from Castle Kia!! So, in Missouri, I now have a $100 title penalty for failure to register in 30 days. I have to get a "new" odometer reading since the one they provided has expired. And yet still no response from them. Just a bunch of voicemails left and NO return calls. Since then, I have contacted Kia directly and they are very eager to speak with Castle Kia since this is poor behavior and bad reflection on their brand. The Illinois Dept of Revenue would like to talk to them to see why the sold a car without proper paperwork. And since we live in a different state, the car crossed state lines which means it is borderline FRAUD! That means the feds get involved. And yes I have contacted an attorney... So, I repeat, DO NOT BUY A CAR from Castle Kia - - save yourself the grief, unprofessionalism and shady dealings. They are some of the biggest crooks in the business. This review will be posted EVERY DAY on ever platform I can find, until the issue is resolved. And yes they will respond to this post, like ALL the others but NEVER solve anything for the customer. More

1) On February 10, 2023 I was working Jordan Fridley and Jordan Suchowski and put at $1,000 deposit down on a 2023 Sportage Hybrid SX-Prestige that was due at the dealership toward the end of March 2023. Jordan Suchowski and put at $1,000 deposit down on a 2023 Sportage Hybrid SX-Prestige that was due at the dealership toward the end of March 2023. 2) A few weeks after I put the deposit down, I e-mailed Mr. Fridley to see if there were any updates. He never responded to my e-mail because I found out the e-mail address on his business card wasn’t valid. Once I discovered that, we corresponded via text messages. 3) During the last week of March, I called the dealership as I had heard nothing if the vehicle delivery date was still on track. I spoke with a sales person who couldn’t find my record tied to that vehicle. He told me he’d call back that same morning once he figured things out. 4) Later that same morning, Jordan Suchowski called me to tell me that the vehicle I put the deposit down for was going to someone else who had put a deposit down on the same vehicle in late 2022. He was apologetic. I also pointed out that had I not pursued getting updates, I’d still be waiting for this vehicle and Castle would have $1,000 of my money it was not entitled to. 5) During the same conversation described above, Mr. Suchowski said the only way for me to get the vehicle I wanted was to order it, with a wait time of three to five months. I decided to go ahead and order one, following Mr. Suchowski’s instructions on how to do so. He did agree to reduce the purchase price $500 for my inconvenience. 6) I placed an order according to Mr. Suchowski’s instructions, but once again, I had to pursue the information that I should have gotten as a matter of good business practice, and never got a written confirmation of my order or price terms. On April 7, 2023 after deciding I would not do business with Castle Kia because of the issues described above, I called Mr. Suchowski to ask for my deposit back. He told me it would be in the mail either that day or by April 8. He told me to contact him if the check had not arrived by April 15. 7) On April 17, I tried contacting the dealership via phone and e-mail. I did manage to reach a sales manager at 3:30 on April 18th, who told me he’d call me back within 30 minutes, after confirming my phone number. I’m still waiting for that phone call. . . 8) On April 19, I called the dealership again long after it opened, and discovered that Mr. Suchowski wasn’t scheduled in until 1 p.m. I left a detailed message with receptionist/operator and she assured me she’d get it to Mr. Suchowski when he came in. He never returned my call. 9) I decided I’d had enough of what is essentially incompetent practice, and drove to the dealership on the morning of April 20 to get my deposit back. That trip is 70 miles round trip, and took over two hours out of my day. I met with someone who works on the Mitsubishi side of the dealership, who quickly took care of my request. He also apologized for all the inconvenience I had to deal with. 10) I also want to let you know that I will be purchasing the same vehicle I thought I was getting with my deposit from another area dealership that has done a much better job communicating with me. More

Leo is the best! I'm already trying to get friends and family to pay him a visit. He was extremely patient and professional. We didn't feel pressured or uncomfortable. Very good experience! We really love family to pay him a visit. He was extremely patient and professional. We didn't feel pressured or uncomfortable. Very good experience! We really love our car and have already put quite a few miles on it. I would highly recommend Gary Land Subaru and their friendly staff. More