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Castle Chrysler Dodge Jeep Ram - Service Center
Chesterton, IN
46 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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46 Reviews of Castle Chrysler Dodge Jeep Ram - Service Center
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February 12, 2025
I am really frustrated with the situation. I originally took my vehicle to Castle Dodge Chrysler Jeep Ram in January 2024 because my heat was not working effectively, and they charged me $180 I originally took my vehicle to Castle Dodge Chrysler Jeep Ram in January 2024 because my heat was not working effectively, and they charged me $180 for a diagnosis, only to tell me nothing was wrong. Fast forward a year later, during winter, I contacted them again because my heat was still inadequate. They finally said I needed a new heater core. I scheduled the replacement for the following week since I was going on vacation for two weeks, and they were busy at the time. When I returned, I called to check on the repair, only to find out they hadn't even started on my truck. I was furious! They gave me a loaner vehicle, and two days later, they finally got my vehicle done. However, right after picking it up, I noticed a coolant smell, even though I couldn’t see a leak anywhere. About a month later, the smell got worse, and when I popped the hood, I saw coolant leaking from the hose where it connects to the heater core. I contacted Castle again and made another appointment. When I arrived, the service manager, Jason, was immediately dismissive and refused to take any responsibility. After having my truck for four hours, they claimed the hose was leaking at the heater core and still denied responsibility, expecting me to pay for the repair. They used a pair of vice grips pliers to disconnect the hose from the heater core and damaged it refuse to do the right thing. Not honest people nor do they stand by the work. Buyer beware!! More
by joel19230
Employees Worked With
Jason
April 28, 2024
Service was scheduled (Next day), my choice, for Oil change & Tire Rotation. Arrived On-time. Service was completed with no issues including full inspection, and on my way all less than an hour. Exce change & Tire Rotation. Arrived On-time. Service was completed with no issues including full inspection, and on my way all less than an hour. Excellent and friendly service. Coffee and News on TV while I waited. They offered a Car Wash, but it was supposed to rain, so I declined. More
by dnorthrop
Employees Worked With
David Grah
April 15, 2024
Everyone is always very kind and prompt with the service. I am updated as repairs or the oil change goes on to know where things are at. I am updated as repairs or the oil change goes on to know where things are at. More
by farnsworth11
Employees Worked With
April 09, 2024
Best chrysler service shop Very fast very smart guys works there It is was a warranty job on my RAM And it’s make my happy Recomaded for all 5 stars works there It is was a warranty job on my RAM And it’s make my happy Recomaded for all 5 stars More
by Alex Celci
Employees Worked With
No name all guys was nice
April 05, 2024
Although service took longer than expected, I was satisfied with the job they had done. Service department was friendly and quick to answer any questions I had. Overall good experience. satisfied with the job they had done. Service department was friendly and quick to answer any questions I had. Overall good experience. More
by angeherr
Employees Worked With
andrea delgado
March 05, 2024
I always receive excellent service in the service department. Alan is always very pleasant, courteous and professional. All of the staff is great and quality service. department. Alan is always very pleasant, courteous and professional. All of the staff is great and quality service. More
by Lisamagura
Employees Worked With
Service, Alan
March 02, 2024
Service was great! Having a complimentary hand carwash was a great finishing touch to the great service. Having a complimentary hand carwash was a great finishing touch to the great service. More
by christine.mills70
Employees Worked With
