Castle Chrysler Dodge Jeep Ram

Erica was so kind and helpful. She really listened, she was patient, she is extremely knowledgeable. She offered so much help and support! She was awesome! Tito and Jordan were so She really listened, she was patient, she is extremely knowledgeable. She offered so much help and support! She was awesome! Tito and Jordan were so amazing as well! More

Worked with Erica Ditmire and she was amazing helping us through the whole process. Got us a trade in at a good value and we were on the road in our new car within a couple hours. Will definitely becoming b through the whole process. Got us a trade in at a good value and we were on the road in our new car within a couple hours. Will definitely becoming back to her for all our vehicles! Beyond 5 stars! More

Very professional and friendly, she did amazing job to get my family and I to get into a newer vehicle get my family and I to get into a newer vehicle More

Erica D. and her team were absolutely amazing to work with! After driving 2 hours to pick up the Jeep I wanted they made the whole experience worth the drive and her team were absolutely amazing to work with! After driving 2 hours to pick up the Jeep I wanted they made the whole experience worth the drive!!! More

This is my 3rd time buying a Jeep from Castle and the last 2 from Erica! She is the best to work with and always makes sure to follow through with everything! Five star! last 2 from Erica! She is the best to work with and always makes sure to follow through with everything! Five star! More

Erica Ditmire helped me lease a 2025 Wrangler 4xe. I live kind of far away and was struggling to find time to make it to the dealership so she handled the whole thing online and even delivered it to m I live kind of far away and was struggling to find time to make it to the dealership so she handled the whole thing online and even delivered it to my home! Whole staff was fantastic! More

Excellent in keeping in contact and checking on you every step of the way. Thank you step of the way. Thank you More

Great experience. Easy laid back process. Sean was knowlegable about the car. He introduced ne to the service and finance dept as well Easy laid back process. Sean was knowlegable about the car. He introduced ne to the service and finance dept as well More

Tony and. erica are the Best,great price and easy to work with ,I will be back thanks for everything erica are the Best,great price and easy to work with ,I will be back thanks for everything More

I am really frustrated with the situation. I originally took my vehicle to Castle Dodge Chrysler Jeep Ram in January 2024 because my heat was not working effectively, and they charged me $180 I originally took my vehicle to Castle Dodge Chrysler Jeep Ram in January 2024 because my heat was not working effectively, and they charged me $180 for a diagnosis, only to tell me nothing was wrong. Fast forward a year later, during winter, I contacted them again because my heat was still inadequate. They finally said I needed a new heater core. I scheduled the replacement for the following week since I was going on vacation for two weeks, and they were busy at the time. When I returned, I called to check on the repair, only to find out they hadn't even started on my truck. I was furious! They gave me a loaner vehicle, and two days later, they finally got my vehicle done. However, right after picking it up, I noticed a coolant smell, even though I couldn’t see a leak anywhere. About a month later, the smell got worse, and when I popped the hood, I saw coolant leaking from the hose where it connects to the heater core. I contacted Castle again and made another appointment. When I arrived, the service manager, Jason, was immediately dismissive and refused to take any responsibility. After having my truck for four hours, they claimed the hose was leaking at the heater core and still denied responsibility, expecting me to pay for the repair. They used a pair of vice grips pliers to disconnect the hose from the heater core and damaged it refuse to do the right thing. Not honest people nor do they stand by the work. Buyer beware!! More