Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Not very attentive, didn’t provide details on service, waited about 10 minutes in express lane for anyone to come out, car used to have wash after servicing. waited about 10 minutes in express lane for anyone to come out, car used to have wash after servicing. More

1 of3 requests: check antennae wire connection as bad static since previous repair. Instead, the radio no longer works at all-won’t power on. Lots of comments from them about after market- irrelevant. Sh static since previous repair. Instead, the radio no longer works at all-won’t power on. Lots of comments from them about after market- irrelevant. Should have been even more careful then. Will see how they choose to resolve it. Seriously missing the service reps they used to have that knew how to respond to people and get the job done- especially Tom who was amazing. More

Expensive af. Customer service is good. Very expensive. Wanted me to spend more money. Expensive. Customer service is good. Very expensive. Wanted me to spend more money. Expensive. More

Called ahead to make an appointment to get a 60k mile service done. My appointment was set for Tuesday so I dropped my vehicle off Monday afternoon. I was assured they would complete all the work on Tu service done. My appointment was set for Tuesday so I dropped my vehicle off Monday afternoon. I was assured they would complete all the work on Tuesday so I could pick it up on Tuesday. I did not hear anything from the service department so I called on Tuesday afternoon. The cashier was notable to find my vehicle in the system. She said someone would call me back with the status. I did receive a call back and was told they were just finishing up and only had the brakes to inspect. I asked if all of the other work had been completed and they assured me everything else was done and I should be able to pick the vehicle up around 6 pm. I received another call advising they needed to replace pads and rotors and asked if they could keep the vehicle overnight. I was also informed that several other items on the list had not been completed So based on the fact the cashier could not find my vehicle in the system and they didn’t complete the other service items on Tuesday I can only guess that they didn’t even get started on it until I called Tuesday afternoon. Apparently making an appointment ahead of time means nothing to the service department. I’m addition it also seems they can’t keep track of customer vehicles once they are dropped off. Also if I had been told upfront that they lost track of my vehicle apologized for the mistake And had not been lied to when I was told all of the other work had been completed on Tuesday I probably would not be writing this type of review. More

Very courteous, professional and answered all of my questions. The waiting area was clean and comfortable. Nice Job!! questions. The waiting area was clean and comfortable. Nice Job!! More

Greeted with very nice folks in the service department, estimated cost and time worked perfectly for us. Will continue to use in the future estimated cost and time worked perfectly for us. Will continue to use in the future More

Excellent facility excellent service I work for a dealership in Oak Lawn and our ownership could take a lesson in how to run a class dealership dealership in Oak Lawn and our ownership could take a lesson in how to run a class dealership More

I am extremely disappointed in the service that I received when I took my Jeep in for an oil change. The young man who assisted me thought I had a Jeep Compass, a car that I have not owned for 4 year received when I took my Jeep in for an oil change. The young man who assisted me thought I had a Jeep Compass, a car that I have not owned for 4 years. He was recommending service for that car that I no longer have. I waited for my oil change to be done. When he came out he said that they put regular oil in my car. For the last four years, I have always ask for synthetic oil. Either I have been overpaying for an oil change for the last 4 years, or I was not told that they were using regular oil. This is the second time I have had issues with the dealership, and I think I will be looking for an alternative to service my Jeep. The young man also did not follow covid safety protocol by wearing a mask. More

Disappointed. Was told one thing on the phone and was different when I got there. So I didn't get done what I really wanted done. different when I got there. So I didn't get done what I really wanted done. More

Naperville Dodge is servicing my 5th jeep/dodge car from them. The great service there keeps me coming back. Good all around dealership. Charles Earl them. The great service there keeps me coming back. Good all around dealership. Charles Earl More