Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Castle was wonderful in handling my repairs. They communicated every step of the way, made honest recommendations and kept me informed. I am very pleased with their service team. When I came to They communicated every step of the way, made honest recommendations and kept me informed. I am very pleased with their service team. When I came to pick up my vehicle, they were so warm and friendly. Top notch! More

Always do a great job! I went in for a last minute oil change. Dealer and team accomodated me and had my vehicle serviced in less than an hour. They treat you like famil I went in for a last minute oil change. Dealer and team accomodated me and had my vehicle serviced in less than an hour. They treat you like family which is very nice. More

I was told it would take 1 to 1. 5 hours to complete the service. It took 3 hours! 5 hours to complete the service. It took 3 hours! More

Very pleased with the service. The time allotted for the service and the price were as quoted. Kayla was a pleasure to work with. The time allotted for the service and the price were as quoted. Kayla was a pleasure to work with. More

Joe Bennish (Service Writer) is the best! Waited on a warranty radio to come in and the day it showed up he got my vehicle in and also did the maintenance while I waited. I have many vehicle Waited on a warranty radio to come in and the day it showed up he got my vehicle in and also did the maintenance while I waited. I have many vehicles I bring to Joe. He's always fair with pricing and gets my vehicles in and out right away. Go see Joe! More

Since the new ownership this dealership has been improving. I’m not completely ready to give a higher rating just yet. They have a lot to make up for what happened in the past. This last experience improving. I’m not completely ready to give a higher rating just yet. They have a lot to make up for what happened in the past. This last experience was ok. Only issue I had was that I had an appointment scheduled early and the truck was not ready till next day to change out the serpentine belt. It seems a bit long for the fix. More

Brought my car in for service last week. I was promised a call back with the part (covered under warrantee arrived). I called the service department was put into a que and received a call ba I was promised a call back with the part (covered under warrantee arrived). I called the service department was put into a que and received a call back. upon speaking to an associate in service she directed me to parts. Parts no luck no call back. Called again today same response I asked to speak to a manager / supervisor transferred to a voice mail that was full. Really seems like they could care less about trying to help with the problem than to pushing you along to someone else. I would give them less than a star if I was able. Go somewhere else to buy and service your vehicle. More

Very communicative, explained everything efficiently, didn’t b.s. me regarding any of the repairs that needed to be done. didn’t b.s. me regarding any of the repairs that needed to be done. More

Your young woman greeter with the blonde hair and your cashier are exactly who you want working for you, both are great. Always a good experience. cashier are exactly who you want working for you, both are great. Always a good experience. More

Service rep did an outstanding job. She was informative, pleasant and professional. Work was completed in a timely manner and she went through recommendations for my next visit. She was informative, pleasant and professional. Work was completed in a timely manner and she went through recommendations for my next visit. More