Castle Chevrolet of Villa Park - Service Center

I would like to commend James Melone and Katie Doogan for their exceptional customer service they provided to me while my car was being serviced. They kept me informed about the status of my vehicle on a da their exceptional customer service they provided to me while my car was being serviced. They kept me informed about the status of my vehicle on a daily basis. They thoroughly explained the measures and procedures that were being taken to ensure that my vehicle would be operating as it should. They were very patient and helpful. They went above and beyond the call of duty to make sure that I was a satisfied customer. More

As the economy remains in flux the customer can only look for the best value possible now a days. I realize that every one has to make a dollar but as a customer I have to save one as well. Customer service for the best value possible now a days. I realize that every one has to make a dollar but as a customer I have to save one as well. Customer service is a tremendous part of value to me. The folks at Castle held themselves accountable on a service issue of mine and not only performed their work professionally but assisted me in saving dollars for the future. That's a great value in my estimation. That's why I have no reservations in take my vehicles to a dealership with that kind of commitment to service. More

I took my truck in for a concern about some noise. It turned out the problem was just worn brakes. Jim was very knowledgeable and informed me of the situation. Service was preformed as needed. Overall turned out the problem was just worn brakes. Jim was very knowledgeable and informed me of the situation. Service was preformed as needed. Overall a good experiance. I would recommend Castle Chevrolet service More

Brought in my 2007 Malibu Maxx for a vibration noise coming from the dashboard area. It happens over 45 miles per hour. Told her to have mechanic drive it to hear the noise. Sounds like fluttering at coming from the dashboard area. It happens over 45 miles per hour. Told her to have mechanic drive it to hear the noise. Sounds like fluttering at times. Mechanic drove it, heard the noise, checked everything he could and said everything was tight nothing loose to be making the noise. I went on the internet and found a quick fix. Joy made sure that this quick fix got taken care of and guess what the noise is gone. But that's how she is, she always works to solve the problem. My husband had an oil consumption problem with his 2005 Silverado, she told him to come in every so many 1000 miles and we'll keep track of it and after a long process they finally found the problem. She doesn't want you to keep coming back for the same problem, she really works to find a solution. More

I brought my vehicle to Castle Chevrolet and Jim Nowak was my service representative. He was knowledgeable and helpful with the repairs on my car and made sure I understood all of the repairs that Castle was my service representative. He was knowledgeable and helpful with the repairs on my car and made sure I understood all of the repairs that Castle was going to make to my car. I would highly recommend Jim as he seemed honest and extremely customer friendly. I will go back to Castle in the future if I need any more repairs on my vehicle. More

If you need service on your vehicle then I would highly recommend seeking out Jim Nowak at Castle Chevrolet. He is a very personable, knowledgeable and experienced customer service rep. I have taken my c recommend seeking out Jim Nowak at Castle Chevrolet. He is a very personable, knowledgeable and experienced customer service rep. I have taken my car to several other dealerships and I havent' encountered anyone as honest and reliable as Jim. Now a days, I won't deal with anyone other than Jim. He has serviced my car multiple times and he has always been honest and accurate in his assesments and this is very important to me. He takes the time to explain what is wrong with my car and he explains it in a non technical way so that I thoroughly understand it. I am very pleased with his service as my car has always been repaired quickly and at a reasonable\honest price. In my opinion, Castle runs a great service department. I'm an extremely happy customer and my car is in great hands with Jim. More

Joy in the service department was friendly and helpful. My repair was covered by warranty, but everyone in the service department was friendly and professional. They had no problem giving me a ride to my My repair was covered by warranty, but everyone in the service department was friendly and professional. They had no problem giving me a ride to my office while they worked on my truck. I wish all the dealer service departments were like this. I will definitely return to Castle Chevy for service work in the future. More

The service was quick and well done can't ask for better servive jim nowak was my service man and he was the best i took my car for service and it was done before i got off work and working like a charm. he servive jim nowak was my service man and he was the best i took my car for service and it was done before i got off work and working like a charm. he also informed me of what i should do next and that made me feel comforable in my car. More

Fast and friendly service. Identified my car's issues quickly and repaired them without any runaround and fully explained the situation. I would strongly recommend Castle to anyone! I look forward to b quickly and repaired them without any runaround and fully explained the situation. I would strongly recommend Castle to anyone! I look forward to bringing my car back there for future service. More

The staff at Castle Chevy is wonderful. They are always very frendly and helkpful. There are few people that I trust with my car, and they are one of them. It's always quick and easy to drop off my car. T very frendly and helkpful. There are few people that I trust with my car, and they are one of them. It's always quick and easy to drop off my car. They are veey knowledgeable on what my car needs, and honest. I wouldn't take my car anywhere else. More