Castle Chevrolet of Villa Park - Service Center

I changed to Castle due to my past, very unpleasant experiences with the dealer from which I purchased my vehicle and could not have made a better choice. The team at Castle understands the true mea experiences with the dealer from which I purchased my vehicle and could not have made a better choice. The team at Castle understands the true meaning of customer service, which in today's world is often completely overlooked by most companies. They stand behind their service and should be very proud of the work they do. More

The service at Castle is professional. The service assistant to contact is Jason Buis. He is knowledgeable himself and he shepherds your car through the process. I always used to hate going to deale assistant to contact is Jason Buis. He is knowledgeable himself and he shepherds your car through the process. I always used to hate going to dealership service departments because the service department representatives were "cold" impersonal functionaries, who didnt' really care about your problem but just saw the customer as a wallet to pick rather than a car to fix. I gladly go to the Castle dealership. Call Castle and ask for Jason in the service department. More

Jason and Leon in the Service Department are very friendly, efficient, and informed. They are very quick to check you in and get back to you when necessary. You never feel like you are getting the friendly, efficient, and informed. They are very quick to check you in and get back to you when necessary. You never feel like you are getting the "run around" like at other dealerships. They give it to you straight. Rory is an outstanding mechanic in the service department at Castle. He goes through all of the checkpoints stated and makes sure everything is up to par. The communication between Rory and Jason and Leon is fantastic. If Rory finds something out of the ordinary or needing attention, he lets Jason or Leon know and they are very quick to call you and see if you want to go ahead with the extra work. I would never bring my car to another dealership for service. The service I receive at Castle far exceeds the service I've received at all the other dealerships I have dealt with in the past combined. Castle's service hours and accomodations make this the place to bring your car. If any of these three guys were to leave, I'd think differently about bringing my car here. More

Our experience with Castle Chervolet was great. We came in knowing exactly what we wanted and Teddy was very helpful and worked to get us just that. The price was in the range we were looking to spend. Ted in knowing exactly what we wanted and Teddy was very helpful and worked to get us just that. The price was in the range we were looking to spend. Teddy was very friendly and knowledgable of the vehicle we set out to purchase. I would recommend Teddy to anyone looking to purchase a vehicle. This is the second vehicle I purchase from Castle and will continue to do so. More

I would like to commend James Melone and Katie Doogan for their exceptional customer service they provided to me while my car was being serviced. They kept me informed about the status of my vehicle on a da their exceptional customer service they provided to me while my car was being serviced. They kept me informed about the status of my vehicle on a daily basis. They thoroughly explained the measures and procedures that were being taken to ensure that my vehicle would be operating as it should. They were very patient and helpful. They went above and beyond the call of duty to make sure that I was a satisfied customer. More

As the economy remains in flux the customer can only look for the best value possible now a days. I realize that every one has to make a dollar but as a customer I have to save one as well. Customer service for the best value possible now a days. I realize that every one has to make a dollar but as a customer I have to save one as well. Customer service is a tremendous part of value to me. The folks at Castle held themselves accountable on a service issue of mine and not only performed their work professionally but assisted me in saving dollars for the future. That's a great value in my estimation. That's why I have no reservations in take my vehicles to a dealership with that kind of commitment to service. More

I took my truck in for a concern about some noise. It turned out the problem was just worn brakes. Jim was very knowledgeable and informed me of the situation. Service was preformed as needed. Overall turned out the problem was just worn brakes. Jim was very knowledgeable and informed me of the situation. Service was preformed as needed. Overall a good experiance. I would recommend Castle Chevrolet service More

Brought in my 2007 Malibu Maxx for a vibration noise coming from the dashboard area. It happens over 45 miles per hour. Told her to have mechanic drive it to hear the noise. Sounds like fluttering at coming from the dashboard area. It happens over 45 miles per hour. Told her to have mechanic drive it to hear the noise. Sounds like fluttering at times. Mechanic drove it, heard the noise, checked everything he could and said everything was tight nothing loose to be making the noise. I went on the internet and found a quick fix. Joy made sure that this quick fix got taken care of and guess what the noise is gone. But that's how she is, she always works to solve the problem. My husband had an oil consumption problem with his 2005 Silverado, she told him to come in every so many 1000 miles and we'll keep track of it and after a long process they finally found the problem. She doesn't want you to keep coming back for the same problem, she really works to find a solution. More

If you need service on your vehicle then I would highly recommend seeking out Jim Nowak at Castle Chevrolet. He is a very personable, knowledgeable and experienced customer service rep. I have taken my c recommend seeking out Jim Nowak at Castle Chevrolet. He is a very personable, knowledgeable and experienced customer service rep. I have taken my car to several other dealerships and I havent' encountered anyone as honest and reliable as Jim. Now a days, I won't deal with anyone other than Jim. He has serviced my car multiple times and he has always been honest and accurate in his assesments and this is very important to me. He takes the time to explain what is wrong with my car and he explains it in a non technical way so that I thoroughly understand it. I am very pleased with his service as my car has always been repaired quickly and at a reasonable\honest price. In my opinion, Castle runs a great service department. I'm an extremely happy customer and my car is in great hands with Jim. More

Joy in the service department was friendly and helpful. My repair was covered by warranty, but everyone in the service department was friendly and professional. They had no problem giving me a ride to my My repair was covered by warranty, but everyone in the service department was friendly and professional. They had no problem giving me a ride to my office while they worked on my truck. I wish all the dealer service departments were like this. I will definitely return to Castle Chevy for service work in the future. More