Castle Chevrolet of Villa Park - Service Center

Everyone from the service advisor to the cashier are always courteous and friendly. I was quoted a service price when I bought my Malibu and it is always honored. I'm kept informed of progress on my c always courteous and friendly. I was quoted a service price when I bought my Malibu and it is always honored. I'm kept informed of progress on my car and if anything else is needed. The best part is that I'm listened to about my vehicle concerns. Courtesy follow-up e-mails and phone calls are appreciated. A clean, bright service waiting area is wonderful. A dealership is truely only as good as their service department. You can always find a dealer who will give you a good price but you don't go back if the service department is poor. More

This visit was because the air pressure was low in my tire. You would think, why bother these busy people, just fill the tire yourself. I had done that several times before. Lourdes was a great Custom tire. You would think, why bother these busy people, just fill the tire yourself. I had done that several times before. Lourdes was a great Customer Service Man, he didn't make me fell like I was bothering him with such a small thing like checking the tire. He made me welcome, was kind and considerate. He made me feel special and took the time to look at the tire to see what the problem was and what was causing it. Jason is usually my service man, He is a GREAT Customer Service Man. I didn't think I would be going to the dealership for the little things, but your service team is wonderful and reminded me, it is the little things that can cause big problems later if not checked properly. Thank you Castle Buick for a Job Well done. Dorothy Allen More

Took my vehicle in for its first 3 month maintenance. I was greated promptly by a service representative. The maintenance was performed quickly and I was informed every step of the way. The customer waitin was greated promptly by a service representative. The maintenance was performed quickly and I was informed every step of the way. The customer waiting area is clean and comfortable. The service was completed in the time that was quoted. More

I have only delt with them to get my fleet vehicle serviced but they have done a great job. Everytime one of our vehicles goes in for repair the work is done quicky and we have less downtime. As far a serviced but they have done a great job. Everytime one of our vehicles goes in for repair the work is done quicky and we have less downtime. As far as I know none of our equipment has gone back to them for the same problem. One of the little things I noticed is that when I get my vehicle back there aren't little parts left over rolling around the floor or tools in the engine compartment and yes this has happened at other dealerships. When the time comes for me to replace my personal car I'll keep them in mind. More

To make a long story short, my husband and I purchased a vehicle from this dealership and had to keep taking it in for the same issue, over 6 times within a month. Our right back tire was low and although t vehicle from this dealership and had to keep taking it in for the same issue, over 6 times within a month. Our right back tire was low and although the dealership swore they filled it up, patched it and "replaced" it, it kept going flat. Not only that, but the first time they "replaced" the tire, they either neglected to put the hub cap on correctly, or neglected to put it on at all! The fifth time we took the car in to fix the same right back tire (for the fifth time!) they charged us $25, stating it was a rode issue. When it was low the very next day and we took it back, they charged us $95 for a new tire. Next time we are going to WalMart to replace/fix a low tire and we will never shop here again, nor refer any of our friends here. More

I brought my 2009 Traverse, that I purchased from Castle in for service and dealt with James Melone. Very good customer service, attentive and James got me taken care of quickly and efficiently. While I in for service and dealt with James Melone. Very good customer service, attentive and James got me taken care of quickly and efficiently. While I was there I looked at a vehicle that I had seen on your web-site, a used Mazda Protege that I thought would make a good car for my teenagers. I had purchased my Traverse from John Porter but he was busy working with another customer so Rosa asked if I needed help, John willingly obliged that I work with Rosa as he didn't want to make me wait nor short-change the customer he was with at the time. Rosa took care of helping me with the Mazda, giving me ample opportunity to test drive the vehicle and answering my questions. The timing worked out very well with the sales process being completed about the same time as the service and James and Rosa worked together to help me get all of the paperwork taken care of and me on my way. More

I changed to Castle due to my past, very unpleasant experiences with the dealer from which I purchased my vehicle and could not have made a better choice. The team at Castle understands the true mea experiences with the dealer from which I purchased my vehicle and could not have made a better choice. The team at Castle understands the true meaning of customer service, which in today's world is often completely overlooked by most companies. They stand behind their service and should be very proud of the work they do. More

The service at Castle is professional. The service assistant to contact is Jason Buis. He is knowledgeable himself and he shepherds your car through the process. I always used to hate going to deale assistant to contact is Jason Buis. He is knowledgeable himself and he shepherds your car through the process. I always used to hate going to dealership service departments because the service department representatives were "cold" impersonal functionaries, who didnt' really care about your problem but just saw the customer as a wallet to pick rather than a car to fix. I gladly go to the Castle dealership. Call Castle and ask for Jason in the service department. More

Jason and Leon in the Service Department are very friendly, efficient, and informed. They are very quick to check you in and get back to you when necessary. You never feel like you are getting the friendly, efficient, and informed. They are very quick to check you in and get back to you when necessary. You never feel like you are getting the "run around" like at other dealerships. They give it to you straight. Rory is an outstanding mechanic in the service department at Castle. He goes through all of the checkpoints stated and makes sure everything is up to par. The communication between Rory and Jason and Leon is fantastic. If Rory finds something out of the ordinary or needing attention, he lets Jason or Leon know and they are very quick to call you and see if you want to go ahead with the extra work. I would never bring my car to another dealership for service. The service I receive at Castle far exceeds the service I've received at all the other dealerships I have dealt with in the past combined. Castle's service hours and accomodations make this the place to bring your car. If any of these three guys were to leave, I'd think differently about bringing my car here. More

Our experience with Castle Chervolet was great. We came in knowing exactly what we wanted and Teddy was very helpful and worked to get us just that. The price was in the range we were looking to spend. Ted in knowing exactly what we wanted and Teddy was very helpful and worked to get us just that. The price was in the range we were looking to spend. Teddy was very friendly and knowledgable of the vehicle we set out to purchase. I would recommend Teddy to anyone looking to purchase a vehicle. This is the second vehicle I purchase from Castle and will continue to do so. More